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Messages - Paddy

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1
Tech / Re: What printer do you use?
« on: October 18, 2021, 08:25:29 PM »
If anyone else is considering a new printer, have a look at Brother's offerings. I've had an inkjet that still works fine for about 7 or 8 years now, with dirt-cheap 3rd party ink from 123ink.ca and also have a monochrome Brother Laser (both are multi-function, btw) in the DCP series which has also performed flawlessly. Liked it so much that we got a newer version of it about 3 years ago for the historical society. I have a knowledgeable Staples employee to thank - he steered me towards the Brother inkjet (in fact told me NOT to buy the HP that was on sale that day and to wait for the next day when the Brother was to go on sale!) and said the ink was far more reasonable - and it is, especially from 123ink.ca or Amazon rather than the brand name.

2
Tech / Re: Safari 15, reactions?
« on: September 26, 2021, 07:52:43 PM »
I was reading this, thinking "huh??" and then realized I was using Chrome. Chrome has the tabs on top, then the address bar and then the favourites. I have no difficulty with it - obviously - since I'd really not registered that it was different from Safari...LOL! I use Chrome and Firefox most of the time for website development - and when browsing the web, Safari tends to have more issues with any sites that are badly coded, in my experience.

3
Very odd. When I click on the download link for High Sierra in any browser (Safari, Chrome etc.) I get that same "Connecting to Mac App Store" message - but then the App Store OPENS - and it's the Canadian one (the help docs, Jim, are always US-en, but Apple figures things out when you connect to the App Store and opens the Canadian one). I'm running Mojave on this particular machine - don't have anything older now.

So it's not the message - it's the fact that the App Store isn't opening. However, there is/was a message asking if I wanted to go to the App Store when I first clicked on the link. I said yes - whereupon it opened every other time. Perhaps you told it "no" at some point. Try dumping your cookies - that preference is likely set by the browser. Worth a shot. (Couldn't find anything from Googling this issue)

4
Tech / Re: Adobe did call back, BUT...
« on: August 16, 2021, 08:49:14 AM »
Raven, you're trying to install software that hasn't been supported on the Mac OS since 10.12 - so yeah, there will be issues. From what I've read, the main issue is the installer (and the updater) - neither work properly from 10.12 on.

See: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

I get not wanting to pay for the Adobe subscription for Creative Cloud; at $791/yr in Canada it isn't cheap. For that reason, I went looking for alternatives for InDesign (don't use Illustrator, so wasn't looking for that) and also looked at Photoshop/Lightroom alternatives, even going so far as to purchase CaptureOne.

I've now been using Affinity Publisher instead of InDesign for several years - and it's great. It now has the ability to import IDML files. Perpetual licensing and cheap - ($75) - and they do have sales sometimes as well. (it was 50% off with a 90 day trial earlier this year - a "COVID special"). Affinity Designer is very favourably reviewed as an alternative to Illustrator. And Affinity Photo, which I also own, is very good as well.

For Photoshop and Lightroom I've continued using the CC versions (son's student subscription, which he wasn't using, hasn't run out yet...though may do so this month, alas, as he's moved on to another uni that doesn't offer it) - with over 100,000 images in Lightroom, the task of converting to something else is daunting. I do own CaptureOne - it's just finding the time to play with it. However, the PS/LR subscription is far cheaper than the rest of the CC suite, so I may (grudgingly) opt for that.

I'd recommend giving the alternatives a serious look - they'll allow you to update your OS to current versions and I think the overall user experience will be considerably less frustrating. There are trial versions of the Affinity software, btw.

5
Tech / Re: Why is my AppleID suddenly expiring every couple of weeks...
« on: August 08, 2021, 06:53:12 PM »
POP is fairly useless these days as most people want their email on more than one device - and synced.

Switching to IMAP is simple. Move all your POP email into folders "On My Mac" that you create (ie: "old inbox" etc.) and then change the settings on the Shaw account to their settings for IMAP. Do some tests to make sure you can both send and receive, and then drag the email you want to have synced back into the Inbox/Sent Mail. DO NOT switch it without moving the email out of the active POP inbox/sent/draft folder (and backing it up for good measure) as it will regard the new, empty inbox and sent mail box in IMAP as the "authority" to which to sync - and will erase your old email on the first sync. It won't do that if you move stuff INTO those folders after they're set up and working.

6
Tech / Re: Migrating files to a new iMac
« on: July 30, 2021, 10:41:12 AM »
Deleting an ACCOUNT from Mail should never delete the email itself from the server if you're using IMAP and all your email is actually on the server, in the INBOX  and not in local folders. Even if your account is only accessed from one device, you are still not deleting the email itself from the IMAP account if you delete the account in Mail. The server only knows when there is a device/devices with the correct settings that connects and syncs email - it doesn't know (or care) whether there IS a device or not. You can have multiple IMAP email accounts all over the place and not connect to a single one - it doesn't matter. Whatever mail is sent to the email address is still there. That's how IMAP works. So something about this isn't right. I've deleted IMAP accounts dozens of times over the years - nothing ever happened to the email. However, that said, it's always a good idea to have a complete backup. Good how-to on using a backup here: https://www.macworld.com/article/231354/how-to-recover-a-mail-folder-from-time-machine-in-macos.html

Deleting the EMAIL from an account with IMAP will definitely remove it from the server - and from any connected local devices as well. Disconnected devices will not sync, of course - but as soon as they're connected again...poof. That's one of the reasons you can't just switch from POP3 to IMAP without taking some precautions first. Email in POP3 is typically downloaded off the server - maybe keeping 30 days or so of email on the server, but everything else is locally stored - in the Inbox. Switch to IMAP and the server looks at that Inbox and says "ok, there is 30 days of email here on the server...let's sync this puppy." And what's on the server initially, takes precedence. It happily deletes everything on the local device so that it matches what's on the server. Say goodbye to anything older than the 30 days you had from POP3. (of course, going forward, you're fine - stuff stays on the server unless you delete it locally, at which point it gets deleted (synced) with the server). The precaution to take in this case is to move all email out of the inbox (and sent folder) into local folders. Then after you've got yourself connected via IMAP, drag stuff back into the Inbox and Sent folders - but it's a good idea to sort it out, so you're not keeping things on the server that you really don't need or don't need access to from all devices. It just slows things down.

7
Tech / Re: Is there a way to migrate email folders?
« on: July 23, 2021, 08:38:29 AM »
Raven, if you're using Migration Assistant with either a clone or a Time Machine backup, you simply do the full migration - including whatever you've got set up in Mail now, and then deal with it on the new Mac. I'd recommend sorting your older stuff into folders in the Mail section "On My Mac" (ie: folders that are stored locally and not in your IMAP account). Also - Mail has a fairly decent search function, so there should be no reason to scroll... ;)

8
Tech / Re: Migrating files to a new iMac
« on: July 22, 2021, 07:39:42 PM »
The Apple doc should be the definitive bit of info.

The only thing they don't really cover is - do NOT set up a new account on the new iMac before you start. Just use Migration assistant and let it do its thing. :)

9
Tech / Re: Why can't I download OS Mojave from the App Store?
« on: July 17, 2021, 10:41:04 AM »
https://canadaram.com is a good source. I also use https://www.memorydepot.com as well.

In this case, CanadaRam has the two 8GB ram modules for $118, (Samsung) which is slightly cheaper than Memory Depot's kit.

Or you can shave a few more dollars off with Crucial ram from Amazon: https://www.amazon.ca/Crucial-PC3-12800-Unbuffered-SODIMM-204-Pin/dp/B007B5S52C?th=1

Either of these will work fine. NewEgg has the Crucial kit as well - couple of dollars more.

10
Tech / Re: Apple Mail has disappeared!
« on: July 16, 2021, 12:07:40 PM »
Note: it's good that the Mail data folders are back - all you did was re-index (and re-create) them. If they disappeared during this operation, that would not be good!

Well, at this point, I have to conclude that there is something very wrong somewhere and that it goes beyond normal Mail issues.

Does your mail work ok on your NEW iMac? Are you using IMAP for your mail? (just want to be sure you'll see exactly the same thing on all devices if everything is working ok). If you aren't using IMAP, then that's another issue and needs some discussion on how to switch to it.

If your mail works ok on the new iMac, then obviously the problem resides entirely with the 2012 MBP and its operating system/installation of Mail. (I'm just making sure here - there really hasn't been any discussion of this other than a note that a Test account worked ok for a few days and then started behaving badly.)

What email are you using? Gmail or just the Bell mts.net (got your email ;) ) ? Is the webmail working ok? (if it's all working fine on the other computers and your iPhone, then it's just the MBP. I'm just trying to rule out anything else we might have missed here...it's not likely that it's an external problem, but got to ask in order to be sure.)

If everything is fine on other Macs/your iPhone, then cloning things on the MBP is apparently just copying the problem. You have said that you don't use this MBP for anything important other than email. So, assuming that you can access your email just fine on the iMac, copy any files off the MBP that you need that aren't saved elsewhere. Then wipe it. Completely. As if you were going to sell it. And start over. Don't install anything other than reinstall the OS and then add your Mail accounts. See if that works. Leave it for a few days to make sure it continues to work. Then add the stuff back that you actually need on this machine.

Instructions from Apple on how to wipe your MBP. https://support.apple.com/en-ca/HT201065
NOTE: make sure you de-authorize Adobe CS6 if you've got it installed on this machine. Otherwise you can't reinstall it without calling Adobe. https://helpx.adobe.com/in/download-install/kb/activate-deactivate-products.html

One more question - when you open Mail, have you ever gone to Console (in the Utilities folder) to see what you can see - any Crash Reports or other indications of what might be going on? Make a note of the exact time that Mail quit, and then have a look in the system.log for any clues. Often these reports aren't terribly useful to normal human beings, but still worth having a peek. You never know...

11
Tech / Re: Why can't I download OS Mojave from the App Store?
« on: July 16, 2021, 11:42:32 AM »
Yeah - 4GB of RAM is pretty slim these days, and I'm not surprised that the OS is complaining. Fire up Activity Monitor (in the Utilities folder) to see what is actually going on.

Your MBP can take 16GB of RAM (Apple said 8GB "officially" because that's all that was available at the time - it takes 16GB just fine. We only recently gave away our mid-2012 MBP - and it's still running fine. We put an SSD in it too...) So you really need to decide how much you want to spend on it or whether it's time for an upgrade, whether new or used. Generally when I get to the end of the line with the OS, I move on, but then there are the software issues. I have moved on to Affinity Publisher entirely. Still use Photoshop and Lightroom though (but got Capture One and own Affinity Photo as well...) through my son's school account, but that's about to end and then I'll have to decide. Probably will start paying through the nose to Adobe, at least for a while; I just don't have time to learn Capture One right now.

12
Tech / Re: Apple Mail has disappeared!
« on: July 14, 2021, 10:48:40 AM »
Um...let's roll this all back to the original issue.

I'm guessing there is corruption in the Mail folders somewhere. So there are various things that should be tried - not sure why this hasn't been suggested yet, as it's usually the place to start with mail issues. ;)

Obviously, do a cloned (preferably) backup before starting any of this.

Solution 1. Rebuild your accounts. This could take a while if you've got a lot of mail.
1. Launch the Apple Mail application on your device.
2. From the list of folders, select the folder that you wish to rebuild.
3. Click the Mailbox menu followed by Rebuild.
4. Check if the issue is resolved. If not, try the next solution.

Solution 2: Restoring Apple Mail Account
Step 1:
You can restore your Apple Mail account using the Preferences option.
Step 2:
On your Mac Mail application screen, click the Mail menu.
Step 3:
Go to the Preferences option.
Step 4:
In the window that opens next, select the Account option.
Step 5:
Disable and again select the Enable this account option.
Step 6:
Finally, click the Save button.
Step 7:
Now, check if the Mac mail mailboxes disappeared issue is resolved.

(I doubt that solution #2 will do anything, but hey, worth a try as it's painless)

Solution 3. Reindex your Apple Mailbox
Rebuilding your Mailboxes is often enough to solve many of the issues an overburdened Mail app may experience. However, if you’re still having problems (such as the app becoming so unresponsive it barely works or fails to launch), you should manually reindex your Mailboxes.

Here’s how to manually reindex your Mailbox:

1. Quit Apple Mail if the app is running.
2. Launch Finder and select Go from the Menu Bar.
3. Enter ~/Library/Mail/ and press Go.
4. Choose the V8 folder (depending on your macOS version, it can be named V5, V6, or V7) > MailData. Next, locate and delete all the files that start with Envelope Index, such as “Envelope Index” or “Envelope Index-wal.”
Note: It’s a good idea to copy each file to your desktop before deleting it.
5. Launch Apple Mail. The next time you open Mail, it will build entirely new Envelope Index files. You may have to be patient—this process can take a while if you have a lot of messages for Mail to go through. If everything is now working normally, you can safely delete the old envelope files you'd dragged to the desktop.

13
Tech / Re: Why can't I download OS Mojave from the App Store?
« on: July 13, 2021, 07:10:13 PM »
When you see "Open" instead of "Download" or "Get"(in Catalina and up) it means that you've already downloaded the item to your HD.

Have you looked in your Applications folder to see if there is a Mojave Installer there? It will be called "Install MacOS Mojave.app" - and it should be about 6.03GB

If it's there, double click and off you go. If it's there but smaller than expected, it could be a partial/interrupted download.

Or, if you can't find it all, then see: https://discussions.apple.com/thread/251050657 - it may be in the Library/Updates folder. (Leroy Douglas' post)

And if it's there, and full size - save it to a USB stick or external drive before you start; that way you won't have to download it all over again if you happen to need it.

14
Tech / Re: for Windows users
« on: June 27, 2021, 08:39:11 PM »
I mistakenly said that this affects M1 Macs, so I edited the title of the thread accordingly. Another day, another senior moment... :eek:

A neighbor, against my advice, bought a PC instead of Mac. When I tried it, I couldn't make head or tail of what to do. I finally figured out how to print (he didn't know either) but it involved right-clicking the document. There seemed to be no menus that the Mac has, like File, Edit, View, etc. It's a whole 'nother world.  :mad:

What? I use Windows frequently (not that I particularly like it or anything) and any app I've used has the usual menu...and Control P usually works. Were you trying to print an unopened doc? You can do that too... Anyway - more info is required if we're to provide any useful assistance/info for future purposes. ;)

It really isn't THAT different - other than Windows Explorer being a very poor substitute for the Finder and everything related to that. (don't get me started on how it doesn't put things in alphabetical order automatically and immediately...or how it keeps showing some arcane and (to me) utterly illogical selection of folders and drives and places it "thinks" I might want to go to in the default view...)

15
So are your folders actually hidden? I don't think Thunderbird "hides" user folders on a Mac. Should be able to find them in ~/Library/Thunderbird/Profiles/xxxxxxxx.default/ which you'll find by drilling down from:
/Macintosh HD/Users/<username>/Library/ (where "username" is whatever your user account is called)

https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data

When you say you can see your profiles - are they the OLD ones or are they new ones? If you can see all your old customized folders and the inbox and outbox files are large, then chances are these are your old profiles. You'll need to drill down a bit and have a look around. The modified date on some of these folders should also match the last day you were able to see all your old folders - if it's recent (say, today) then you're looking at the existing (new) profile.

To restore it, I think it's basically a matter of copying it into the TB user data folder - I suspect that you may have a new one in there with nothing much in it.

https://www.lifewire.com/restore-thunderbird-profile-1173164

I don't use Thunderbird, I'm afraid (though I apparently tried it out in 2018, because it's installed, LOL) - so if anyone else who actually DOES use it can chime in here, that might help.

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