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Tech / Re: e mails and blocked server
« Last post by Paddy on April 27, 2024, 06:06:19 PM »So...is it hacked? If you give us the URL (or want to send me a PM if you're not comfortable sharing it here) I can have a look. Is it a static site? Wordpress? Is the underlying software (PHP etc.) up to date? Current version is 8.2.
Has DKIM etc. been set up in Cpanel? https://bravonet.digital/2024/01/29/guide-to-setup-dkim-spf-and-dmarc-record-in-cpanel/
Has Google blocked the domain itself - i.e., if you go to it do you get the big red warning about an unsafe site?
What is the site's IP address - and have you looked to see if that IP is blacklisted? If this is shared hosting (likely) it might be someone else's site on the same IP - not your wife's - that is the problem.
Also - Google cannot prevent email from going to non-Gmail addresses - so if she cannot send to ANYONE then the issue is not Google. Google is not THAT powerful. If, however the issue is sending to Gmail addresses only, then Google has likely flagged her domain. Wiping the site won't fix that - there is a process she'll need to go through: https://www.hostpapa.com/blog/marketing/what-to-do-if-your-website-was-blacklisted-by-google/
BTW - I'm a webmaster, so have some knowledge of all this stuff, though in 24 years of building websites, I've only had 2 hacked. (one an injection hack which I was never able to track down - didn't harm the site, but I did rebuild the site to solve the problem, and another over 2 decades ago which was as the result of a massive attack on the host I was then using - definitely not a site-specific issue in that instance). That said, if you've got a Wordpress site with something like Wordfence installed, you quickly become aware that almost all sites everywhere constantly face attempts at hacking, all day, every day - usually by bots trying passwords and common user names. (never, ever use "admin" as the user name for a website - though it's the PW that is far more important - it needs to be long, complex and unguessable).
Has DKIM etc. been set up in Cpanel? https://bravonet.digital/2024/01/29/guide-to-setup-dkim-spf-and-dmarc-record-in-cpanel/
Has Google blocked the domain itself - i.e., if you go to it do you get the big red warning about an unsafe site?
What is the site's IP address - and have you looked to see if that IP is blacklisted? If this is shared hosting (likely) it might be someone else's site on the same IP - not your wife's - that is the problem.
Also - Google cannot prevent email from going to non-Gmail addresses - so if she cannot send to ANYONE then the issue is not Google. Google is not THAT powerful. If, however the issue is sending to Gmail addresses only, then Google has likely flagged her domain. Wiping the site won't fix that - there is a process she'll need to go through: https://www.hostpapa.com/blog/marketing/what-to-do-if-your-website-was-blacklisted-by-google/
BTW - I'm a webmaster, so have some knowledge of all this stuff, though in 24 years of building websites, I've only had 2 hacked. (one an injection hack which I was never able to track down - didn't harm the site, but I did rebuild the site to solve the problem, and another over 2 decades ago which was as the result of a massive attack on the host I was then using - definitely not a site-specific issue in that instance). That said, if you've got a Wordpress site with something like Wordfence installed, you quickly become aware that almost all sites everywhere constantly face attempts at hacking, all day, every day - usually by bots trying passwords and common user names. (never, ever use "admin" as the user name for a website - though it's the PW that is far more important - it needs to be long, complex and unguessable).