Post by: RHPConsult on October 29, 2006, 12:45:26 PM
QUOTE
If the Netgear Omni-directional antenna I ordered (from Amazon) had not been so clearly and unequivocally misadvertised as "compatible" with an FVM 318, then I would not have found it necessary to contact "Customer Support", which I so dreaded doing.
Two years ago, when I purchased the FVM318 (which has worked almmost faultlessly since) I also found it necessary to contact your tech support. It was, and continues to be, etched in my memory as the poorest and most enraging excuse for "communicaton" it has been my misfortune to encounter in >20 years of computing.
For any executive at Netgear to tolerate the unremedied South Asian accented English spoken by your contractors (under the guise of tech "support") is simply an indictment of their continuing sacrifice of customer satisfaction for profit. You/they should be ashamed, absolutely ashamed.
It is laughable to expect that, as you assert, you will "take (my) input into consideration while (sic) providing products and servies (sic) in the future". Rather you will, I surmise, attempt to conceal such responses as this so as not to rock any corporate boats.
Two years ago, when I purchased the FVM318 (which has worked almmost faultlessly since) I also found it necessary to contact your tech support. It was, and continues to be, etched in my memory as the poorest and most enraging excuse for "communicaton" it has been my misfortune to encounter in >20 years of computing.
For any executive at Netgear to tolerate the unremedied South Asian accented English spoken by your contractors (under the guise of tech "support") is simply an indictment of their continuing sacrifice of customer satisfaction for profit. You/they should be ashamed, absolutely ashamed.
It is laughable to expect that, as you assert, you will "take (my) input into consideration while (sic) providing products and servies (sic) in the future". Rather you will, I surmise, attempt to conceal such responses as this so as not to rock any corporate boats.
Post by: Gregg on October 29, 2006, 02:36:14 PM
I remember a lawyer asking a complicated question of a young witness as I sat on the jury. He apologized after getting a blank stare, and proceeded to break it down into three questions leading to the answer he was trying to illicit.
But, I've written my share of "makes me feel good" letters to companies as well.
Post by: RHPConsult on October 29, 2006, 05:04:48 PM
I'm afraid your spelling illudes my comprehension.
QUOTE
illicit
Post by: Gregg on October 30, 2006, 07:36:59 AM
il‧lic‧it /ɪˈlɪsɪt/ Pronunciation Key - Show Spelled Pronunciation[i-lis-it] Pronunciation Key - Show IPA Pronunciation
–adjective 1. not legally permitted or authorized; unlicensed; unlawful.
2. disapproved of or not permitted for moral or ethical reasons.
OR
e‧lic‧it /ɪˈlɪsɪt/ Pronunciation Key - Show Spelled Pronunciation[i-lis-it] Pronunciation Key - Show IPA Pronunciation
–verb (used with object) to draw or bring out or forth; educe; evoke: to elicit the truth; to elicit a response with a question.
Pick the one that you think fits.
Post by: bellbram on October 30, 2006, 09:33:08 AM
Perhaps we should all have learnt Esperanto
Post by: RHPConsult on October 30, 2006, 09:37:39 AM
Post by: RHPConsult on October 30, 2006, 09:45:22 AM
Ever the comprehensive researcher, HighMac has just sent me this interesting citation . . .Brits discussing Mujibor's sister's "performance".
Fascinating.
The essence of my complaint(s) however has always been the need for accent-reduction, rather than vocabulary or what passes in South Asia as pidgin . . . whatever.
I really wish a "movement" could be somehow initiated re: accent reduction. It IS a real topic for alert industries . . . I know that for certain. My clients have employed consultants for such projects. It ain't rocket science, IF management is sufficiently alert AND truly concerned about customer service.
Post by: weldiger on October 30, 2006, 05:13:39 PM
Getting the soft soap
Post by: Highmac on October 31, 2006, 04:32:43 AM
QUOTE(RHPConsult @ Oct 30 2006, 03:45 PM) <{POST_SNAPBACK}>
The essence of my complaint(s) however has always been the need for accent-reduction . . . whatever.
This could be a problem in the UK - southern English have enough trouble trying to understand Geordies (Newcastle), Yorkshire people, or Glaswegians... (and they each other of course).
Thanks for posting the link - hope others appreciate it.
Post by: Highmac on October 31, 2006, 05:15:54 AM
http://www.planetboredom.net/story.php?id=323
one of scores of links available if you Google for "ntl complaint letter"
I'm making it a link with the warning that it's probably best avoided if you are of a sensitive disposition, though the language is actually relatively mild. But this man really writes what he's thinking.
Post by: Gregg on October 31, 2006, 07:33:10 AM
QUOTE
although the technician did forget to bring a number of vital tools -- such as a drill-bit, and his cerebrum.
Post by: RHPConsult on October 31, 2006, 09:15:33 AM
QUOTE
Sheer poetry. I bow to the British mastery of complaint. Bravo!
For any Accademy of Complaints Awards this little number surely would be a winner, Highmac. 
For we Colonists, however, a glossary might help in a couple of instances, though the context does offer useful clues.
I'd have given it 5 stars!
Post by: RobW on October 31, 2006, 10:30:29 AM
I recently had two, shall we say, "less than satisfactory" experiences with Verizon's DSL team. In the past, I've been somewhat pleased with them. On both occasions it was clear that the "support person" was located somewhere far, far away. I say this based on the very heavy accent, and the delay in our voice communications. When I asked where they were located, I was told "It's against their policy" to tell me. I asked because the problem was clearly related to a local issue--and they clearly had no idea geograhically where I was calling from.
They could not vary from their script, no matter how often I explained that I'd already done all the troubleshooting they recommended--and yes, the problem was without question on their end. I was able to prove this having been in touch with other Verizon customers in the Philadelphia area prior to making the call. Nevertheless, they returned to their script to have me screw up my computer--which I refused to do.
Finally, one of the "help team" acknowledged that they had other customers from my locale with a similar problem who had called--but not enough yet to consider it an "outage in my area." They could not give me the number it takes to qualify as an outage.
Both times, I expressed to them in my own version of English my unhappiness. Sorry, but it was far from poetic. On a 3rd call, I was fortunate enough to reach "a good old boy" from down south who actually knew where Philadelphia was (we talked sports for a moment) and knew what a Mac is. He heard my frustration and assured me that he was putting in my call as a problem on the Verizon end. An hour or so later it was resolved.
Boy, this was longer than I anticipated. But I do feel better now.
Post by: Highmac on October 31, 2006, 11:03:16 AM
If you need any translation, just let me know
Post by: RHPConsult on October 31, 2006, 06:38:06 PM
Anyone yet heard of a site specifically assembling Customer "Service" complaints?
Being a winner of its, say, a Quarterly Award for Most Complaints, or, alternatively, unquestioned eligibility for the Compaints Processing Hall of Shame might attract some companies' "executive attention", for the benefit of each of us.
Post by: MamaMoose on November 01, 2006, 12:09:24 AM
MamaMoose
Post by: Gregg on November 01, 2006, 07:48:01 AM
QUOTE(MamaMoose @ Nov 1 2006, 12:09 AM) <{POST_SNAPBACK}>
Might also serve as a standard letter to politicians of any stripe who fail to meet people's needs.
:scratchhead:
Are there some who do???
Post by: Xairbusdriver on November 01, 2006, 04:48:45 PM
QUOTE
Are there some who do???
Your question seem illicit in a feeble attempt to elicit the response that only agrees with your opinions ( which are not deemed worthy of our managements bother ).Thank you for writing to us!
As for the British letter, I was following along quite well, even though I read many lines twice because of losing my place due to uncontrollable fits of laughter, until the very last word! Please, translate "Twat", in a 'family-friendly' way, if possible. "Twit", I'm familiar with, but not "Twat". Is that, perhaps a plural form of "Twit"?
I fully support the idea of a "Complaint Hall of Shame" web site. However, I fear there are two problems:
1. How could the 'letters' be verified? There are probably thousands of under-employed writers and want-a-be's out there who could easily create bogus letters, thus reducing any legal impact.
2. How would any CEO/President of any large company ever see the site? Do these super-cretins now have slave-cretins to operate their computers?
Post by: RNKIII on November 01, 2006, 04:58:15 PM
QUOTE
Please, translate "Twat", in a 'family-friendly'
Sorry... not possible... at least for the definition used here abouts (Particularly by my sainted Grandmother).
Bob K. rnkiii
Post by: sandbox on November 02, 2006, 12:18:18 AM
Post by: Highmac on November 02, 2006, 03:23:39 AM
There is a "slang" dictionary with all you could ever want to know along with much you would never, ever want to know - and many I've never even heard of. I'm sending the url to admin, since I'd rate it as not family friendly and would rather run it past them first.
I'm going to be out rest of day so, if it IS considered OK, perhaps someone could post the link?
Thanks in advance.
FYI: The Focus Ghia thread is now on its third page....
Post by: Gregg on November 02, 2006, 07:45:31 AM
QUOTE(Xairbusdriver @ Nov 1 2006, 04:48 PM) <{POST_SNAPBACK}>
Is that, perhaps a plural form of "Twit"?
That would be TWITS. Translation:
T hose
W ith
I ncome
T o
S quander
Post by: Parker on November 02, 2006, 08:22:17 PM
TWIT?
yes... a very informative and comical podcast
http://www.twit.tv/
Post by: Xairbusdriver on November 02, 2006, 08:52:24 PM
QUOTE
Sorry... not possible... at least for the definition used here abouts (Particularly by my sainted Grandmother).
No problem. I've manged to communicate without using the word for some 63.5 years, no real need that I can see for learning it now.