Frances, this might affect your decision to buy a refurb Mac, let alone a new one. It's a story at The Register.QUOTE
Take a hike, Mr Jones
In a manoeuvre distinguished by both its stealth and audacity, Apple UK has discontinued its mail-in repair service without notifying its customers or, it appears, its resellers.
Are they saying that if your 'puter, under warranty (and Applecare) goes wrong, they will not repair it? Or are they saying you have to get it to their repair centre and they will repair it?
As I read the story, you'd have to take it to their repair centre, then pick it up. I don't know whether you could get around that by sending it to someone in Scotland who could take it in.
I hope this decision (if true) costs Apple sales. Pulling such a stunt is bad enough. Doing it on the sly is unconscionable.