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I do have Mariner, OpenOffice and NeoOffice, and Appleworks but there are documents that we receive from government agencies or medical facilities for example, formatted in MS Office PC that will not format properly in anything other than Ms Office for Mac on an apple computer.
I admit I didn't approach it from your business point of view, and I didn't know of any probs you (and others) might face. I've always been able to open docs from win folks, with the exception of powerpoint presentations, and I never considered that an issue. 
How does Apple go about getting MS to produce what they need? I'm not sure they can.