Post by: weldiger on August 21, 2007, 01:21:09 PM
We both have MSWord X for Mac. We each have Canon Pixma iP4300.
She has been learning to use the iMac. We have had only Apple [Canon] printers, and HP printers before. Neither type lent itself to easy envelope printing, and most of what I wrote needed no envelope, or was to be for a mass mailing, and I used printed labels.
I confess that I have not learned how to print envelopes, or how to set MSWord to do envelopes with letter. She has been doing individual letters, and individual envelopes for two or three months. Learned and did it herself, and was doing well till a couple days ago. Now the printer won't print envelope. She wants me to fix it for her.
I have tried with her set and with mine, and the letter document will fill in the information for envelope correctly. Everything appears to behave normally, and the letter will feed and print. The envelope will feed properly, but the printer does not print anything on the envelope.
I have tried all the settings available for placement of envelope, and used landscape and portrait views, and set for generic printer and for Canon Pixma, and have not been able to print an envelope from scratch, or from letter form either one.
Thanks for any help you can give.
[She has started to send Birthday wishes to nearly everyone we know, and is getting behind]
If I don't get the problem fixed for her soon, I won't be getting a Birthday card either!
Post by: pendragon on August 21, 2007, 01:51:59 PM
I don't use MS for my envelopes, so I had to experiment.
In the process, a few thoughts (well, guesses)...
1. When your wife tries to print the envelopes, are the print heads working? I ask because it may be that the page orientation is such that the print is not (printing) on the paper.
2. Perhaps you need to "Use Custom Settings..."
3. Maybe my screenshot below will help...
4. If this is Mail Merge situation, going to MS Help and searching on Mail Merge provides step-step instructions.
[attachment=562:screenshot__2.jpg]
But in case my help is not, HB anyway.
Post by: weldiger on August 21, 2007, 04:14:45 PM
Thank you for your reply.
1. Her print heads work, as do mine. We each have iMac G4 with Canon Pixma printers. Except for the OS number, we have identical equipment, and set ups. Neither one will print envelopes now. Hers printed till the other day, and when I tried to print on mine for the first time, [and many subsequent tries] neither would print envelopes. Each printer prints everything it did before – just not envelope.
2. I tried all the Custom settings – your printer has more choices of pages than the Canon.
3. Thanks for the screen shot of printer choices, it confirms that I am at least not overlooking those options.
4. It is not a Mail Merge, as she had only been doing one letter at a time, and envelope with it. [she doesn’t know about mail merge, because I have never set up the MS address book – no point in adding that to the mix L ]
5. I checked ink level on both printers, and it shows that there is enough ink, and of course each printer is still printing full page on anything else we either one try to print.
Thanks so much for your work, and for the BD wishes, [I fear that I will have to print yours – have little hope of getting one from her.
Shalom
weldiger
Post by: pendragon on August 21, 2007, 04:58:28 PM
Ergo, do you have all this stuff installed? (Perhaps you need all four.)
See following screenshot.
[attachment=563:Canon_7.jpg]
Just curious... Can you print envelopes from Address Book or other address/envelope programs? If so, the above may be a futile effort.
Also, it may be time to begin looking for someone (else) to blame, as I am quickly running out of guesses
Post by: dboh on August 21, 2007, 05:35:20 PM
Post by: kimmer on August 21, 2007, 06:43:43 PM
If not, check the "card stock".
I always found that it differed from manufacturer to manufacturer.
It differed based on color and texture from the same manufacturer.
It differed because some envelopes are slightly thicker and/or slicker than others.
I'm afraid I long ago got frustrated and gave up envelope printing ... but it's a worthy quest.
Post by: jepinto on August 21, 2007, 06:43:45 PM
Post by: Paddy on August 21, 2007, 08:03:22 PM
I've had things print in weird places on envelopes, or half off the envelope if I forget to check that.
However, I suspect that you've already checked those things...
I have a Canon MP600. Although I always use my HP laser printer for envelopes, I gave it a try on the Canon. I now have an envelope addressed to Donald Duck (!) - it worked fine. In your print window, are you selecting "envelope" in the Copies and Pages->Media Type->Envelope drop down menus?
Post by: weldiger on August 21, 2007, 08:41:32 PM
I have been unable to get envelope to print on either computer. Each computer has it’s own printer. Both computers have their own printer. I am not only unsure of which is proper grammar, I haven’t the foggiest notion –
1. Why her set up quit printing envelopes.
2. Why I can’t get my set up to start printing envelopes.
3. How to get her set up started printing envelopes again.
I really don’t care whether mine will print envelopes or not – since I don’t write letters anyway.
Each printer has only the software that came with it.
They were purchased about a week apart from the same location.
Both have worked flawlessly since setting up.
Hers works for everything else -
Thanks for suggestions.
So far no luck.
Post by: Xairbusdriver on August 22, 2007, 07:22:32 AM
Post by: Paddy on August 22, 2007, 08:07:08 AM
Then, when Harv asked if the print heads were working, I believe he meant that when you go to print an envelope, can you actually hear that little zip, zip, zipping sound that the print heads make when they're actually printing something? If that's happening, then my bet is still on it printing off the envelope.
Although it is unlikely that both set-ups would start to exhibit the same issues at the same time due to corruption of preferences etc., you might as well do the usual run of .plist dumping etc. There is a Word .plist and also there are usually a bunch of printer related .plist files (com.apple.print...)
Also, have you shut everything down and then restarted everything? Deleted the printer and added it back?
Post by: weldiger on August 22, 2007, 11:24:48 PM
Dboh
Kimmer
Jepinto
Paddy
Xairbusdriver
Thank you each and all for your efforts.
This is my latest update, and more specific answers.
QUOTE
Weldiger, I guess we need some more specific answers - Jennie, Jim and I have all asked variations on the same question - how does the envelope look when you check the "Position" button (as I asked) and further, how does it look when you look at it in the Preview?
See pictures
QUOTE
Then, when Harv asked if the print heads were working, I believe he meant that when you go to print an envelope, can you actually hear that little zip, zip, zipping sound that the print heads make when they're actually printing something? If that's happening, then my bet is still on it printing off the envelope.
There is no sound of printing when running envelope through printer.
QUOTE
Although it is unlikely that both set-ups would start to exhibit the same issues at the same time due to corruption of preferences etc.,
I Agree
QUOTE
you might as well do the usual run of .plist dumping etc. There is a Word .plist and also there are usually a bunch of printer related .plist files (com.apple.print...)
Also, have you shut everything down and then restarted everything?
Also, have you shut everything down and then restarted everything?
Yes, and I Have run Disk Utility, TechToolPro 4 ,and DiskWarrior 3.0.2
QUOTE
Deleted the printer and added it back?
Yes, unplugged and re installed software on both printers after hunting for software disks for lengthy period
I have also tried every variation of printer settings for Canon Pixma, generic printer, and Microsoft Word settings on each printer and computer.
Checked ink levels and changed color of ink settings from black to other colors.
Same Paper, Same Envelopes, all physical items the same, all results the same. No printed envelopes
Only the hair that was on my head, is not the same.
Thanks for all your suggestions, and patience with my lack of specific responses.
Shalom
And to all a good night.
wd
Sorry - it seems that the screen shots I took are never going to load - however they showed address position correctly and
showed envelope correctly, but showed nothing at all in preview.
Post by: chriskleeman on August 23, 2007, 12:33:09 AM
I read through all the posts, and unless I'm missing something, I didn't read anything about using the "Page Set-up option in the envelope window.
In my wife's version of Office X for Mac, when you go to the Tools menu>envelopes, there is a page-set up option, clearly visible in Harv's screenshots.
I'd go there and make sure that the envelope orientation is correct for the printer, and that you've got the right size envelope selected.
If I missed something from the previous posts that already dealt with this, don't throw anything at me!
Chris K
Post by: Paddy on August 23, 2007, 12:44:46 AM
Post by: sandbox on August 23, 2007, 05:34:12 AM
Hey wellDiger, we may not have the same software package but maybe you have these
Do you have Envelope Wizard? >Menu>file>project gallery>letters&envelopes>envelope wizard
Do you use a Envelope Template ? >Menu>file>project gallery>business forms> envelopes
To test a default envelope just try printing a Template
That may tell you if the problem is your envelope file.
Post by: weldiger on August 23, 2007, 06:47:19 AM
QUOTE
The fact that the print heads are just sitting there instead of printing (on or off the envelope) is fishy. Have you tried printing the envelope layout on a plain piece of paper? Does the printer do anything then?
Yes tried on plain paper with envelope information.
No nothing prints.
QUOTE
Do you have Envelope Wizard? >Menu>file>project gallery>letters&envelopes>envelope wizard
Do you use a Envelope Template ? >Menu>file>project gallery>business forms> envelopes
Do you use a Envelope Template ? >Menu>file>project gallery>business forms> envelopes
Yes to both
And I have tried to print the template.
Thanks to both of you, as well as all previous suggestions.
I'm just gonna address her letters by hand for her, or make address labels for everyone in the phonebook, and tell her not to write to anyone out of town.
Post by: pendragon on August 23, 2007, 10:15:06 AM
More guesses...
CyberPet just posted a solution to printing CD/DVDs on a Canon iP4300.
Apparently, instructions to the contrary, the Inner Tray Door (what ever that is) must actually be open. Why that would affect envelopes is beyond me, but still, ya might give that a try.
Petra's Post
Post by: sandbox on August 24, 2007, 01:32:52 AM
QUOTE(weldiger @ Aug 23 2007, 07:47 AM) <{POST_SNAPBACK}>
Paddy
Yes tried on plain paper with envelope information.
No nothing prints.
Yes to both
And I have tried to print the template.
Thanks to both of you, as well as all previous suggestions.
I'm just gonna address her letters by hand for her, or make address labels for everyone in the phonebook, and tell her not to write to anyone out of town.
QUOTE
The fact that the print heads are just sitting there instead of printing (on or off the envelope) is fishy. Have you tried printing the envelope layout on a plain piece of paper? Does the printer do anything then?
Yes tried on plain paper with envelope information.
No nothing prints.
QUOTE
Do you have Envelope Wizard? >Menu>file>project gallery>letters&envelopes>envelope wizard
Do you use a Envelope Template ? >Menu>file>project gallery>business forms> envelopes
Do you use a Envelope Template ? >Menu>file>project gallery>business forms> envelopes
Yes to both
And I have tried to print the template.
Thanks to both of you, as well as all previous suggestions.
I'm just gonna address her letters by hand for her, or make address labels for everyone in the phonebook, and tell her not to write to anyone out of town.
When we first switched from Appleworks to Word I couldn't recreate the same envelope nor get a new one to layout exactly as Jane wanted it so ....I heard in the background .. .....if I wrote them by hand I would have been back from the mailbox by now.
Of course now it's old hat but the first week was pretty frustrating.