Techsurvivors

Archives => 2007 => Topic started by: jb on November 20, 2007, 01:34:05 PM

Title: Mac Office 2004
Post by: jb on November 20, 2007, 01:34:05 PM
iMac G5 rev.A, OS 10.4.11

For a couple of days, each time I open an Excel or Word document, I get a window that says
“An unexpected error occured while trying to load the Microsoft Framework library” with an OK selection.

When I click OK, the document opens normally.

Is there a way to fix this short of reinstalling Mac Office?
And if I do reinstall Mac Office, may I install it on top of my current installation?
Or do I have to trash my current Mac Office before reinstalling It?

Thanks.


jb

Title: Mac Office 2004
Post by: krissel on November 21, 2007, 03:51:39 AM
First of all make sure you have all the updates to the program as this was a problem that occurred with an earlier update:

http://support.microsoft.com/kb/908466

More updates:

http://support.microsoft.com/default.aspx/ph/2490?sid=247

http://www.macupdate.com/info.php/id/7884


If the updates don't fix it, here are some possible things to try other that a full deletion and reinstall:

QUOTE
Uninstall completely the office test drive - even from the Trash. Then delete the microsoft user data folder from the documents folder. Resolved the error msg immediately for me.


Here is a resolution for the X version of MS Office:

http://kbalertz.com/321386/Error-Messages-...e-Programs.aspx

If you do decide to remove Office here is the page with links to proper removal:

http://support.microsoft.com/?scid=ph;en-us;2490


Title: Mac Office 2004
Post by: jb on November 21, 2007, 09:08:46 AM
Thanks again krissel.

Updated my old version 11.2 to 11.3.9, and everything is now fine.

It was my first experience with updating a MS software. I had to go through each update before the next.

i.e. 11.3.0, .3, .4, .5, .6, .7, .8, .9.

jb
Title: Mac Office 2004
Post by: krissel on November 22, 2007, 02:27:52 AM
QUOTE(jb @ Nov 21 2007, 10:08 AM) <{POST_SNAPBACK}>
I had to go through each update before the next.

i.e. 11.3.0, .3, .4, .5, .6, .7, .8, .9.

jb



Wow. eek2.gif That sounds like something MS would do. rolleyes.gif
Title: Mac Office 2004
Post by: Gregg on November 22, 2007, 10:29:31 AM
QUOTE(jb @ Nov 21 2007, 09:08 AM) <{POST_SNAPBACK}>
It was my first experience with updating a MS software. I had to go through each update before the next.

i.e. 11.3.0, .3, .4, .5, .6, .7, .8, .9.


It's up to .9 now?! I checked on this a few months ago because we have a copy (3 licenses) of 11.3 when it was at .3.3 and I thought it only went to .5 at that time. Our sons are using 2 of the licenses and both of them upgraded. Glad your problem was solved. smile.gif
Title: Mac Office 2004
Post by: jb on November 22, 2007, 08:06:39 PM
Gregg. See all the updates at http://www.microsoft.com/downloads/browse....89-95F58330498D.

jb
Title: Mac Office 2004
Post by: Gregg on November 23, 2007, 02:21:55 PM
Thanks, that's a keeper. Some day, I might need it. wink.gif