Techsurvivors

Archives => 2008 => Topic started by: Bruce_F on February 12, 2008, 11:06:37 AM

Title: Software Update
Post by: Bruce_F on February 12, 2008, 11:06:37 AM
I'm one of the few unlucky folks who ended up with a very sick computer after attempting to update my PowerBook using Software Update yesterday.

The boot process stops at the gray screen with the apple and spinning wheel.

I tried booting in Verbose mode but that fails. It will boot in Safe mode and everything checks out, but it will not boot up.

I'll have to wait until the weekend before I'll have time to get into this but I just wanted to warn people about what can happen. Like I said, I'm not the only one. I checked the Apple discussion boards and there are a few others who experienced the same or similar problems.
Title: Software Update
Post by: Paddy on February 12, 2008, 12:05:36 PM
Others report issues as you've noted, Bruce - but generally solved them by applying that old standby, the combo update, instead of the Software Update version.

Seems to be good advice for avoiding problems as a general rule. smile.gif

Let us know if that solves your problems!
Title: Software Update
Post by: Gregg on February 12, 2008, 12:14:18 PM
Sorry Bruce. Best of luck on getting it resolved. smile.gif
Title: Software Update
Post by: Parker on February 12, 2008, 08:52:08 PM


I guess Apple released the PowerBrick to go with the iBrick Phone
rofl.gif


Hate to hear that this happened to you Bruce.
I didn't update my MacBook yet... however now i'm a little hesitant to unsure.gif ...

any Intel users having problems with the update??
Title: Software Update
Post by: Bruce_F on February 12, 2008, 09:58:57 PM
QUOTE(Paddy @ Feb 12 2008, 10:05 AM) <{POST_SNAPBACK}>
Others report issues as you've noted, Bruce - but generally solved them by applying that old standby, the combo update, instead of the Software Update version.

Seems to be good advice for avoiding problems as a general rule. smile.gif

Let us know if that solves your problems!


I used the Combo Update on my MDD desktop and it updated just fine. I haven't messed with my PB because it currently will not go past the gray screen with the apple and spinning wheel. This weekend I'll try the Leopard installer disk to see if I can revert back.
Title: Software Update
Post by: MamaMoose on February 12, 2008, 10:57:15 PM
Bruce,

Oy!! (we need an emoticon for it sucks!!). If you can, using a system DVD (any OS 10 or greater will do), boot into that system. Then download the Combo upgrade and apply the upgrade to the current system.. OR, read the MacFixit article [MacFixit 2/12/08 that shows  how to revert to OS 10.5.1 from 10.5.2. I think there is a tutorial fpr reverting to 5.0 from 5.1.

I hope this helps,

MamaMoose
Title: Software Update
Post by: Parker on February 13, 2008, 06:50:08 AM
QUOTE(MamaMoose @ Feb 12 2008, 11:57 PM) <{POST_SNAPBACK}>
Bruce,

Oy!! (we need an emoticon for it sucks!!). If you can, using a system DVD (any OS 10 or greater will do), boot into that system. Then download the Combo upgrade and apply the upgrade to the current system.. OR, read the MacFixit article [MacFixit 2/12/08 that shows  how to revert to OS 10.5.1 from 10.5.2. I think there is a tutorial fpr reverting to 5.0 from 5.1.

I hope this helps,

MamaMoose

 superstition.gif nopity.gif verysad.gif or  doh.gif    
work for that

smile.gif
Title: Software Update
Post by: Xairbusdriver on February 13, 2008, 02:12:16 PM
Bruce, before doing a complete re-install, see if you can start up in Safe Mode. Start the Mac and hold the shift key down untill you see the spinning gear icon. Of course, if you can't get that far, you don't have much choice. Safe Mode doesn't install any pref panels or hacks, but I'm not sure that those are what's keeping the OS from completeing the start up, anyway. At least it's quick! dntknw.gif
Title: Software Update
Post by: Gregg on February 13, 2008, 09:01:24 PM
QUOTE(MamaMoose @ Feb 12 2008, 10:57 PM) <{POST_SNAPBACK}>
Oy!! (we need an emoticon for it sucks!!).


When you need one that we don't have, make your own.... :vacuum:
Title: Software Update
Post by: Bruce_F on February 13, 2008, 09:55:08 PM
QUOTE(Xairbusdriver @ Feb 13 2008, 12:12 PM) <{POST_SNAPBACK}>
Bruce, before doing a complete re-install, see if you can start up in Safe Mode.


Yep, I did that. While in Safe mode I ran fsck -fy and it reported that something was modified and that there were no problems. I also tried starting up in Verbose mode but that didn't work. It went into a never ending loop of errors.

I used OS X installer disk to repair the disk and repair permissions. When that finished fixing a mess of stuff, it reported that all is well.

Well, not so fast... I still get the same results when I try booting up.

Saturday is just around the corner. I'll spend more time with it then.
Title: Software Update
Post by: Gregg on February 14, 2008, 07:18:00 AM
QUOTE(Bruce_F @ Feb 13 2008, 09:55 PM) <{POST_SNAPBACK}>
I ran fsck -fy


What language is that? :mumbojumbo: wink2.gif

Have a nice, relaxing weekend! smile.gif
Title: Software Update
Post by: Xairbusdriver on February 14, 2008, 09:16:18 AM
QUOTE
While in Safe mode I ran fsck -fy...
Did you try a normal start up after the Safe Mode? I assume you did and it didn't help. However, if things worked fine in Safe Mode, that's a pretty good indication that there is a problem with some non-Apple software that is interfering with the startup process. Finding is the hard part, of course...smile.gif Hang in there!
Title: Software Update
Post by: Bruce_F on February 16, 2008, 09:02:56 PM
Well, my PB is back up and running OS 10.5.2. The only way I could get Leopard to install was to start from scratch, doing an Erase and Install.

I had a backup of most of my files in Time Machine so it wasn't a total loss. I did loose some things, but I'll get through that.


Title: Software Update
Post by: Gregg on February 17, 2008, 02:17:06 PM
QUOTE(Gregg @ Feb 14 2008, 07:18 AM) <{POST_SNAPBACK}>
QUOTE(Bruce_F @ Feb 13 2008, 09:55 PM) <{POST_SNAPBACK}>
I ran fsck -fy


What language is that? :mumbojumbo: wink2.gif

Yeah, I tried to find that in Help, in order to learn a little more. I didn't find it. Maybe I need to type "Help" in Help for help finding things in Help.

QUOTE(Bruce_F @ Feb 16 2008, 09:02 PM) <{POST_SNAPBACK}>
I did loose some things, but I'll get through that.

Glad it wasn't a major loss of data. I'm sure you're happy to have it running again.
Title: Software Update
Post by: Mayo on February 17, 2008, 04:50:10 PM
So the Moral of the Story seems to be...

1.  Backup all your data prior to applying an OS upgrade.

2.  Use the combo updater instead of the Software Update option.

3.  Let others upgrade first and see how things go for them...
Title: Software Update
Post by: Gregg on February 17, 2008, 10:16:03 PM
"combo updater"?

You mean download from Apple and install???

I used Software Update. And now I can't even post here... oops! just did that.
Title: Software Update
Post by: Bruce_F on February 18, 2008, 12:40:19 AM
Gregg,

Here's a link to 10.5.2 Combo Update.

About fsck -fy:

In Safe mode the command fsck -y will go through the system files and correct stuff sort of like repairing permissions.
Title: Software Update
Post by: Gregg on February 18, 2008, 07:35:26 AM
I see. So I was right, I think. Looking at that page didn't clue me in on why the name is "Combo". dntknw.gif

So I wonder if fsck -y does more than TechTool Pro can do... Thinking.gif

You just boot into Safe Mode and then...
Title: Software Update
Post by: Xairbusdriver on February 18, 2008, 11:03:48 AM
The "combo" updater can take the OS from the very first iteration ( 10.x.0) all the way up to the latest version. No sequential updaters to run. If you do each one, as it comes out, you don't need the combo. But, many of us use them because they make sure that things changed in the individual updates are corrected as well as the last one to come down the pike. Further more, if you decide to re-install the System, one 'combo' update is faster/easier than 10 or 11 individual ones. smile.gif At this point in Leopard, it's a moot point, I guess, but there'll come a day, later this year, when you'll be on your 6,7 or 8th update and it might pay to be sure all the previous changes are made. Of course, I recommend waiting a few days/weeks after any major update to see what secondary effects it might bring. Thinking.gif

Many people are just plain nervous about updating a System while that very System is running. It seems that Apple has answered those fears by having a lot of the changes occur only after the actual OS has started to Shutdown. You'll sometimes see this in other Apple app upgrades, also. smile.gif
Title: Software Update
Post by: Gregg on February 18, 2008, 12:09:12 PM
Combo? Who came up with that? What you're describing used to be called a "Universal" Updater. That would have computed. Man, I really need to take shorter naps!

It took about an hour on my relatively slow DSL connection for SU to do 10.5.2

But, start it just before you go out to chop more wood or cut another ice block. Then who cares?
Title: Software Update
Post by: Xairbusdriver on February 18, 2008, 04:48:58 PM
QUOTE
What you're describing used to be called a "Universal" Updater.
Maybe so, but Steve already had that word busy in describing apps that run on PPC or Intel Macs. But "Combo" works, anyway, since they are 'combinations' of all previous updates, not just the single one you usually get from SU. If you ever skip an update, you'll not be able to use the next one unless you go back and do the one you skipped, first. Or, you can just do the current "combo" updater and it will add all the things since the original 'cat' was released. smile.gif At least that's the way I understand it, so don't try to confuse me with facts and reasoning! tongue.gif

BTW, there were reasons to skip some updates last time. At least until Apple fixed the bugs that were caused by one of them. Remember, make sure your data has been backed up in a usable form before making any update to the OS. And even then, do so at your own pace. There is no law that says you have to be the first one to use an offered update. OTOH, I think I'm preaching to the choir where you are concerned! tease.gif
Title: Software Update
Post by: MamaMoose on February 19, 2008, 02:07:28 AM
Greg,

fsck -y does the same thing as verify and repair volume does in Disk Utility. But, it does solve the type of proplems that Disk warrior does.

MamaMoose
Title: Software Update
Post by: Gregg on February 19, 2008, 07:24:29 AM
Thanks, but could someone tell me how to execute fsck -y? I couldn't find anything on it in Help.

We're not it DOS here.... Is it in a menu?? (I doubt it.)
Title: Software Update
Post by: Bruce_F on February 19, 2008, 10:34:07 AM
First, I must apologize for confusing Safe Mode with Single User Mode. whistling.gif

Booting in Single User Mode and Running fsck -y:

fsck (file system check) is a start-up Unix utility ran from the command line.
Here is Apple's technical article on running FSCK.

Apple tech article states that Disk Utility Repair Disk is the same as running as fsck, yet many users have said they prefer fsck -y from a Shut Down. In the linked Apple tech article, Apple states, "For Mac OS X 10.4 or later, you should use Disk Utility."

In any case, we do NOT need an Apple boot Install CD or DVD to run fsck -y.

Here's how to fsck -y:

Shut Down Mac completely, Restart your Mac.
Immediately press and hold down the Command and S keys until text begins to scroll on screen. In a few more seconds, the Unix command line prompt (%).
Type fsck –y (fsck space minus y).
Press Return key.
Text will start updating the progress...if there is damage, the final line will say ***** FILE SYSTEM WAS MODIFIED *****.
If you see that message, REPEAT Steps 3 and 4 again and again until that message no longer appears. Having to run fsck more than once is normal, because the first run's repairs may uncover additional problems.
The end should read: "The volume <name of disk> appears to be OK."
Then type "reboot", then press Return to boot back off the hard drive.
Title: Software Update
Post by: Gregg on February 19, 2008, 12:09:23 PM
Now it makes sense. Thanks! smile.gif
Title: Software Update
Post by: tacit on February 19, 2008, 04:04:42 PM
If you can not boot normally but you can boot in Safe Mode, that usually means that you have installed some third-party program that starts running when the computer boots, or instructed your computer to start some program running at startup, and the third-party program is not compatible with the new operating system.

Norton Antivirus is a common culprit here, but any program that starts itself when the computer boots, or that installs a kernel extension, may be at fault.

Do you have any programs set to start automatically? When you start in verbose mode, you say that you see an error message. Can you tell us what the error message says?
Title: Software Update
Post by: Bruce_F on February 19, 2008, 10:11:44 PM
QUOTE(tacit @ Feb 19 2008, 02:04 PM) <{POST_SNAPBACK}>
Can you tell us what the error message says?


Nope... too late. That all happened last week. That's ancient history in my head. tongue.gif

Yeah, there were a few apps that started at bootup. Not any more...