http://apnews.excite.com/article/20080523/D90RJI780.html
Ridiculous statement of the day:
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"It's not about money at all," said Robert Serrano, an analyst at SNL Kagan in Monterey, Calif. "They are pruning some of the more outlying areas in order to make a more efficient cluster."
And then he goes on to say:
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When a cable system is concentrated geographically, it is cheaper to provide services, Serrano said. If the area also happens to be more affluent, the company gets the added benefit of higher revenue per household.
We'll need to ponder that now...
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Respondents felt that customer service is poor, particularly when the call centre fails to understand the problems involved
Somehow, I don't think this is limited to rural areas!!
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I don't think this is limited to rural areas!
I think you're correct, most call centres are in the larger cities of India...