Techsurvivors

Archives => 2008 => Topic started by: Highmac on May 29, 2008, 04:58:19 AM

Title: How to deal with customer service....
Post by: Highmac on May 29, 2008, 04:58:19 AM

In the course of my travels on the web this morning I ended up on this blog by Rocky Slaughter, a 20-year-old student in Redding, California, in which he gives his views on how to get good results in a customer service phone call. You do have scroll past his "Note to William Jefferson Clinton". In case he's updated it, the post I refer to was on May 24.

QUOTE

The easiest way to get what you want in the phone service world is to sit down in a comfortable chair with at least an hour to spare. Find a legal pad and pen. Mark the date and time of the call on the legal pad. Breathe deeply before you call, and understand that this experience will be frustrating, but worth it.

Despite having a name like a character from a 50s horror movie, I think he merits the description "an old head on young shoulders"

Title: How to deal with customer service....
Post by: Gregg on May 29, 2008, 07:31:04 AM

I actually got a question answered (from Panasonic) in about 15 minutes the other day, and that was after speaking to three different people!

Title: How to deal with customer service....
Post by: kimmer on May 29, 2008, 02:08:05 PM

Thanks for the tip to the blog, Neil.