Post by: jcarter on January 26, 2009, 08:22:07 PM
I try to put my password in, and its wrong???
And I got a mobile me account as the old dot mac one didnt work for some things, the dot mac one still works but cannot upload any more pictures to my albums.
Never got a mobile.me email either?
But why do they say that I need another password?
Ive changed it using their instructions, but still this annoying thing about my purchased songs persists.
Its not user friendly and new Mac users are quite angry with it, and I have no advice, as I cant get it solved myself and Ive been a subscriber forever. Ive got friends with this problem too?
Im not sure if I want to pay money and download any more songs if I cant play them!
Anybody else having problems with this?
I will put a screenshot in.
Jane
Post by: Paddy on January 26, 2009, 08:51:24 PM
So, just so I understand this issue: your password doesn't work, and when you try to reset it, it goes to a non-existent me.com account and not to your mac.com email address?
If I recall, this wasn't all that different from the issue I was having - a Catch 22 if there ever was one.
Try calling Apple, and if that doesn't work, then try emailing them. And yes, they do deal with people who've forgotten everything too, so I'm sure they can straighten things out for you.
http://www.apple.com/support/itunes/store/email/
Post by: Xairbusdriver on January 26, 2009, 10:34:54 PM
Post by: jcarter on January 27, 2009, 06:45:25 AM
Even the others by the same artist and off the same album work!
Maybe somebody doesnt like gospel music by Pops Staples and the Staples singers, but I do and I really want that song(and the 2 others).
Great advice to call them, and I will use that number you gave me before, as I got a live humanoid right here in USA.
Maybe they can figure it out. Perhaps if I go ahead and buy the same song over again, it might work, but I dont want to do that without knowing what the outcome will be.
And in the meantime, I will set up the mobile.me email, though I sure dont need it.
Thanks again,
Jane
Post by: Paddy on January 27, 2009, 07:21:05 AM
Post by: jcarter on January 27, 2009, 08:19:53 AM
Im looking for that purchasing history, I got a message that 'all songs have been purchased and downloaded', but no list of them. Thats as far as I could get.
Im using an old version of iTunes, its 6. I wonder if thats the problem. My big speakers are on this Mac not my newer one.
I go onto the support page, and just get to a dead end.
So its time for the phone call.
Jane
Post by: Xairbusdriver on January 27, 2009, 09:30:40 AM
Post by: jcarter on January 27, 2009, 10:01:28 AM
Thank you for all the info, I will get to the bottom of this, though 2 or 3 dollars isnt much, its the idea that I bought a song or 2 that I want and they are unaccessable.
Jane
Post by: jcarter on January 27, 2009, 11:33:02 AM
So Ive turned in 2 problems with that song items. Got info that it was received, and to wait for an answer.
This is interesting, as it sure is not intuitive. But now we know how to do it with iTunes 6. Its probably a lot easier with the newer versions, well maybe.
Jane
Post by: Paddy on January 27, 2009, 06:01:27 PM
Doesn't iTunes 6 have an accounts section on the left hand side? I can't actually remember this - I looked at the screen shots I found in Google...
Anyway, I'm just curious - why are you still using iTunes 6 as iTunes 8 runs fine under Tiger?
Post by: jcarter on January 27, 2009, 07:15:51 PM
Im running 6 here on this older soccar-ball Mac as I dont see any reason to upgrade it and my big speakers are here. I can play all my songs without trouble, except the 2 that I started this thread about.
And I had trouble with my iPod when I upgraded on the other Mac, yes troubles that were talked about with moving music from one computer to the other. Moving music and stuff like that can be tricky, so Ive left my stuff on this one. So I kept 6 on this one and there is no problem with the iPod.
Moving music from one computer to the other is rather stupidly set up, so I just networked them and it worked OK. Third party apps will help with this, though I didnt need them, but did read all about how to do it.
Why must Apple make things so complex?
Jane
Post by: Xairbusdriver on January 27, 2009, 08:15:18 PM
Post by: Paddy on January 27, 2009, 08:55:32 PM
Jane, I found an image that I'm pretty sure is of the iTunes '06 store (it was posted about a month before iTunes 7 was released):
http://www.romeo-theater.com/pressroomgrap.../rtonitunes.jpg
I know it's dark, but if you look carefully, there is an Account link on the Quick Links right hand menu, third from the top. Is that not there in your version? (I'm just puzzled, that's all....I could have sworn I've gone to my iTunes store account from within iTunes ever since I started buying music there, which was quite a while ago!)
Post by: jcarter on January 28, 2009, 06:55:31 AM
Mine is a bit different, the right top corner only has 'search' and 'burn disc'. Its actually version 6.0.5 (20)
Here's a screenshot.
I did get an automated response from Apple this morning but the 'solutions' were nothing like my problem.
They say they will send a personal response later today.
So I guess we are on the right track. Even when I 'find info' on each song in that album, they are all the same.
Thanks again,
Jane
Post by: RNKIII on January 28, 2009, 07:08:23 AM
Think you need to 'go' to the music store portion of iTunes to see what Paddy is explaining.
From what I can tell from your screen shot you are just in 'your music' portion of iTunes.
Bob K. rnkiii
Post by: jcarter on January 28, 2009, 07:18:25 AM
At least what Ive tried so far.
I think there was another way, like just after I had purchased some songs?
Screenshot of when Im in the store itself,
Jane
Post by: Paddy on January 28, 2009, 07:44:04 AM
Post by: RNKIII on January 28, 2009, 07:47:34 AM
Bob K. rnkiii
Post by: jcarter on January 28, 2009, 08:37:05 AM
Ive got version 8.0.2 on the other Mac. And on that one I have Store in the menu and View My Account.
I just leave that one signed in as I do this one.
2 years ago I was able to drag songs from one Mac to the other, and my iPod while networked. But Ive got so much music that I havent done that lately.
Jane
Post by: Xairbusdriver on January 28, 2009, 08:52:23 AM
Post by: jcarter on January 28, 2009, 09:49:41 AM
I looked at the email and clicked on the 2 songs that were the 'problem' ones, and sent a message to Apple.
Each song was apparantly a live link.
Still waiting for their promised 'personal' reply.
Ive not phoned them yet for an explanation, as the email might appear today.
When it does, they will probably want me to change the password, which I do not want to do, as it is the same for
my Mobile me account, everything else, and my old stuff.
jane
Post by: jcarter on January 28, 2009, 02:14:18 PM
I just thanked him and will go and get those two songs and more later on.
I also noticed that my dotMac email still works and that the Mobile.me email works too, though I didnt even get around to adding it to my list yet.
"Dear Jane,
I'm sorry to hear that two of the songs you purchased from the iTunes Store will not play, and repeatedly prompt you to authorize your computer. Since the other songs from that order play successfully, but two songs do not, I have issued 2 song credits to your account, which you can use to buy these songs again from the iTunes Store. There may have been an issue with the download of these two songs.
About iTunes Store authorization and deauthorization
http://support.apple.com/kb/HT1420
If you authorize a computer and are still prompted to authorize it again, the steps in this article should help:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Our support page:
http://www.apple.com/support/itunes/
Also, I understand that when you entered your account password, that it was rejected. If you no longer have the password for your account, you can reset it via Apple's iForgot website at:
http://iforgot.apple.com
I hope you find this information helpful, Jane. If you have any questions or concerns with this issue, just reply to let me know and I will be happy to help.
Sincerely,
Tim
iTunes Store Customer Support"
Post by: RNKIII on January 28, 2009, 02:37:41 PM
Glad things are getting straightened out for you Jane.
And thanks for posting the 'extra' links provided by Apple... might come in handy for someone else.
Bob K. rnkiii
Post by: Xairbusdriver on January 28, 2009, 03:03:16 PM
QUOTE
do you have any of the e-mail purchase confirmations Apple sends after buying stuff from iTunes?
Not 'strange' at all. In fact, when I make my message html capable the only link I see near a song title, is labeled "Report problem." While you certainly had a problem, I was asking about the e-mails because you said you thought your account was messed up. Your account info is also available by using the link at the bottom of each e-mail. That where I would have started, if I thought I had an "account" problem.QUOTE
Yes, that was the only way I got to my account, of all strange things.
But it's great to hear that you now have things under control!
BTW, there is really nothing to "set-up" in MobileME. That is simply the new name for the old dotMac stuff. Since you already had a dotMac account when they changed last year, you will still have your ".mac" address. But you will also have a ".me" address. At least I think you do, I don't care for that term and have never changed any of my account settings or notified any of my friends about the new address. Apple's mail servers take care of all that for you. All you have to do is keep up with the yearly fees. When you get a chance, however, you should investigate what you are paying for, like 20GB of Internet space, Back to My Mac and various syncing services that you might want to use.
You may also notice that your subscription has a later renewal date than you might think. The change over last May was so bad (remember they came out with new iPhone software, a new iPhone, MobleMe and an OS update(I think, could have been something else) on the same day!) that Apple gave everyone an extra two months on their current subscription.
Post by: jcarter on January 28, 2009, 03:36:33 PM
I did notice that my mobile me address was working, so like you say, Apple must have done the work, so I wont mess with my mail settings.
I do have many many photo albums, really old ones, on my dot Mac account, they are all still there. So I will just leave them alone too.
The mobile me album I made is OK too, though I forget to look at them.
Jane
Post by: jcarter on February 02, 2009, 07:47:34 PM
Tried to use my credit for those two songs, and got the message that "This version of iTunes will not work with downloading songs from the store" or something like that.
So I just gave up, I will go and buy that doggone CD in our local music store.
Why does Apple make things so frustratingly difficult? Thats supposed to be PC stuff, If you own a Mac, this stuff shouldnt be on your plate.
Jane
Oh, I see, they want you to buy a new Mac and new software. In this failing economy, why wouldnt any company make things difficult to deal with old stuff, make the people go out and buy new. Try buying parts for an old vehicle or appliances.
Post by: Paddy on February 02, 2009, 10:32:45 PM
A lot cheaper to do that (free in fact) and then you're just buying the songs you want, rather than an entire CD.
As Apple adds new features to the iTunes store, they also update the iTunes software. They can only keep supporting the old software for so long...the last version of iTunes 6 came out 2.5 years ago, and iTunes 8 does work with OS 10.4, which came out a full 4 years ago now. So...I don't think they're really trying to make things difficult. This Wikipedia page says that a minimum of iTunes 6.5 is needed to use the iTunes store, but I'm not sure if it's up to date or not. What version of iTunes 6 are you currently using?
Post by: jcarter on February 03, 2009, 07:16:39 AM
The other Mac is 10.4.11 with iTunes v. 8.0.2. But the reason I dont use that one, is that my big speakers are on this machine and I run the music in the background while the other machine is doing PS Terragen and the more 'hungry' programs.
Though I have been able to move songs between them while networked. But that sometimes is very very tricky.
I do remember that the newer iTunes versions had a glitch where it was far more difficult to just drag and drop songs between Macs, thats one reason Ive stayed with v. 6.
I wish they would just leave stuff alone and not make us upgrade constantly, if it aint broke?
But, alas, it is broke,,,,,,
Jane
Post by: Paddy on February 03, 2009, 07:41:52 AM
I've had no difficulty dragging and dropping songs with iTunes 8 - I do it all the time.
Post by: jcarter on February 03, 2009, 07:52:49 AM
Thank you, I will give it a try soon.
jane