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Archives => 2009 => Topic started by: pauline on May 01, 2009, 03:36:52 AM

Title: missing my dad - need some Mac help!
Post by: pauline on May 01, 2009, 03:36:52 AM
my apple mac oracle, font of all knowledge, my dad, george has gone away on holiday. so i am begging for help from his buddies at tech survivors. my apple mac keeps freezing. i don't know why or how to rectify it other than by shutting the whole thing down and restarting. it doesn't solve the problem but only allows me to work for another 10 20 30 mins before it freezes again. any help appreciated cause george won't be back from globetrotting for another week.
Title: missing my dad - need some Mac help!
Post by: Highmac on May 01, 2009, 04:29:45 AM
First of all, welcome, George's son - can we call you BG for short? smile.gif

Can you give us a bit more info about your Mac - model (e.g. Powerbook, iMac G5), operating system (Tiger 10.4 Leopard 10.5, ) and if the freeze happens with any recognisable pattern, maybe with usually the same program running? That could help someone who recognises the problem from their own experience to provide some answers.... hopefully, before a week passes biggrin.gif  



Title: missing my dad - need some Mac help!
Post by: pauline on May 01, 2009, 11:42:54 AM
QUOTE(Highmac @ May 1 2009, 10:29 AM) <{POST_SNAPBACK}>
First of all, welcome, George's son - can we call you BG for short? :)Can you give us a bit more info about your Mac - model (e.g. Powerbook, iMac G5), operating system (Tiger 10.4 Leopard 10.5, ) and if the freeze happens with any recognisable pattern, maybe with usually the same program running? That could help someone who recognises the problem from their own experience to provide some answers.... hopefully, before a week passes biggrin.gif
yes you can call me BG, but i am of the female variety, george's daughter. first of all thankyou for responding to my sos. as you may have guessed i am somewhat of a beginner when it comes to Apple, but a keen learner. I  am sure that the system i have is powermac G4 with OS X. there doesn't seem to be any pattern to the system freezing other than it mostly occurs when i am on the net, using BT broadband. it does however freeze when using other programmes such as word. The mouse cursor freezes and the colour wheel appears. i hope this may be of some help to solving the problem. many thanks BG
Title: missing my dad - need some Mac help!
Post by: chriskleeman on May 01, 2009, 01:08:28 PM
Hi BG!!! Although now that we know you're George's daughter, you may want to rethink that nickname! toothgrin.gif

First, welcome to TS! welcome.gif

We still need a little more information about your computer... what exact model Mac is it, which version of X are you using, how much RAM, any peripheral equipment connected, anything special about it that might help us figure out what's happening. Thinking.gif

Thanks,

Chris K
Title: missing my dad - need some Mac help!
Post by: kimmer on May 01, 2009, 01:21:13 PM
Hi, BG. Nice to have you here.

Which OSX? In the upper left hand corner of your monitor you'll see a little Apple. Click on that and from the drop down menu select About This Mac. That will tell you which OS you are running (10.3, 10.4, 10.5). That will help. You also see listed your Processor and Memory. You can take a screen capture and post it here, or type the info yourself.

To screen capture: with the info window open hold down these 3 keys at the same time:
Shift / Command (has the apple logo on it) / 4 (from above the letters, not on the numeric keypad).

You'll see your mouse turn into a faint cursor. Click, hold and drag that around the info window and you'll hear the sound of a camera snapshot. On your desktop a "PNG" or a "PDF" file will appear (depends on how your system is set up).

To post the PNG or PDF to here ... open a reply window and scroll down just a bit and you'll see Manage Current Attachments and below that a Browse button. Click the Browse button. Navigate to your desktop in the window that opens, select the document and click the Open button. Next to the Browse button in your reply window you'll see your file name. Now click the UPLOAD button. Once it is uploaded you need to "manage" it. Click on the Manage menu and on the left you should see a symbol with a green plus sign. Click on that and it will attach your pic to your post.

[attachment=1356:Picture_1.png]

Then we'll have a better idea what you are running system wise and can track the problem down from there.

Unless someone smarter than me (and there are plenty of them around here) biggrin.gif comes along and knows what the solution is right off the top of their head.



PS: I like BG ... as in Beegie Adair. Great female jazz pianist.
Title: missing my dad - need some Mac help!
Post by: Paddy on May 01, 2009, 01:22:20 PM
BG - Welcome!

To give us the info, click on the Apple symbol in the top bar and then select "About this Mac" - you'll see the exact version of OS X listed there; we need that. Then click on the "More Info" button and you should get the "Hardware Overview" (if it doesn't open on that window, click on the "Hardware" heading in the left hand column.) Copy and paste that info here. It will look something like this:

Model Name:   Mac Pro
  Model Identifier:   MacPro3,1
  Processor Name:   Quad-Core Intel Xeon
  Processor Speed:   2.8 GHz
  Number Of Processors:   1
  Total Number Of Cores:   4
  L2 Cache:   12 MB
  Memory:   6 GB
  Bus Speed:   1.6 GHz
  Boot ROM Version:   MP31.006C.B05
  SMC Version:   1.25f4

Then we'll probably get you to do some basic trouble shooting, like repairing permissions etc., perhaps moving on to posting crash logs.

(I trust the rest of you will walk BG through this - I'm not likely to be back for the rest of the day, being knee-deep in Yearbook production and visiting my Dad in rehab hospital etc. etc.)
Title: missing my dad - need some Mac help!
Post by: RNKIII on May 01, 2009, 02:04:36 PM
Pretty sure George passed on his "Igloo" G4 to her and had installed either Tiger(10.4) or Leopard(10.5) before passing it on. (If I remember what George told me correctly).

And as far as 'stuff' hanging off of it... I think only a USB printer and maybe a FW external HD. (Not sure of the latter).   This was jut to be for 'basic' internet and mail as I recall.


Bob K.   rnkiii


Title: missing my dad - need some Mac help!
Post by: Highmac on May 01, 2009, 02:09:54 PM
Sorry, BG - my bad for making assumptions!

Kimmer and Paddy (who are both also ladies) make a great double act - and between them and the other experts here, hopefully you'll soon be up and running.

By the way, how is your computer linked to the internet? Wirelessly? Or cable to router and phone point? All these things help. And we're always gentle,  because we remember how we all had to learn in the first place smile.gif

I'm off for the evening now, but there will be plenty of help around.
Title: missing my dad - need some Mac help!
Post by: pauline on May 01, 2009, 02:42:00 PM
wow thanks for the response.
Machine name powermac G4
Machine name powermac 3.6
CPU type power pc G4(2.1)
Mac OS X 10.4.11
processor Dual 1GHz powerPC G4 1MB L3 cache per processor
memory 1.5GB DDr SDRAM
Start up disc maxtor 80GB

internet connection via BT router


Hope thats helpful
BG
Title: missing my dad - need some Mac help!
Post by: kimmer on May 01, 2009, 08:58:33 PM
A couple more questions, BG.

How much space is available on your hard drive?
What browser are you using to access the Internet?
Title: missing my dad - need some Mac help!
Post by: pauline on May 02, 2009, 02:40:04 AM
using bt yahoo browser and unsure how to find out how much space on hard drive!
Title: missing my dad - need some Mac help!
Post by: pauline on May 02, 2009, 02:40:04 AM
using bt yahoo browser and unsure how to find out how much space on hard drive!
Title: missing my dad - need some Mac help!
Post by: Highmac on May 02, 2009, 05:47:20 AM
OK - go to the icon for your hard drive - usually in top right corner; click just once, so that it highlights, but doesn't open. Press keys Apple-I and a new window will open with information about size of hard drive and how much space is available. I'm on a PC at present so can't do a screen shot sad.gif

Here's a link worth adding to your browser bookmarks - BT Internet service status. Worth checking if you're having trouble actually getting on to the internet. It will tell you if there are problems on your particular phone exchange.
Title: missing my dad - need some Mac help!
Post by: pauline on May 02, 2009, 06:54:21 AM
i don't seem to have an icon for the hard drive or i'm just a bit dim and don't know what 1'm looking for. . i have done all the checks on my bt broadband and the speed and connection are all ok.would the hard drive info bee in 'about this mac"
Hardware Overview:

  Machine Name:   Power Mac G4
  Machine Model:   PowerMac3,6
  CPU Type:   PowerPC G4  (2.1)
  Number Of CPUs:   2
  CPU Speed:   1 GHz
  L2 Cache (per CPU):   256 KB
  L3 Cache (per CPU):   1 MB
  Memory:   1.5 GB
  Bus Speed:   167 MHz
  Boot ROM Version:   4.4.8f2
  Serial Number:   CK239JZBNLR

Title: missing my dad - need some Mac help!
Post by: Paddy on May 02, 2009, 07:57:05 AM
BG, in the Finder, click on "New Finder Window" and your hard drive should appear in that list somewhere. It will be under Devices. In mine, "iDisk" is first - even though I don't use it, and after that it lists all my hard drives (I have 6...you'll probably only have one, though if it's partitioned, it will show as two or more)

You can also access HD information via About this Mac. Under the Hardware Overview, the next item is probably "ATA" - click on that and you should see your hard drive information, along with info on your optical drive (CDRW/DVD etc).
Title: missing my dad - need some Mac help!
Post by: pauline on May 02, 2009, 09:46:44 AM
this is the info that comes up under ATA??
PIONEER DVD-RW  DVR-104:

  Model:   PIONEER DVD-RW  DVR-104
  Revision:   A227
  Serial Number:   MBIDL224988WL
  Detachable Drive:   No
  Protocol:   ATAPI
  Unit Number:   0
  Socket Type:   Internal

PIONEER DVD-RW  DVR-111D:

  Model:   PIONEER DVD-RW  DVR-111D
  Revision:   1.06
  Detachable Drive:   No
  Protocol:   ATAPI
  Unit Number:   1
  Socket Type:   Internal

Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 02, 2009, 10:08:26 AM
And yet another way to see what size drive you have and how much is still available (There are usually multiple ways of doing the same thing on the Mac, pick the one you like best!):

1. Click on your Desktop (what is visible behind all the application's windows you might have running, or just Quit all applications. It's the image use see right after the Mac starts up, cold be almost any picture you or your Dad put there).
2. You are now in the "Finder." You can also tell by observing the word on the left-hand end of the Menu Bar at the top of the screen. That word will also show the name of the program/application that is currently active, even if there is no window open for it.
3. If one is not open, use the File menu to open a new window (almost always command-n for all programs).
4. On the left-hand side of that window is what is called a "side bar" because it's one the side and it's...well, it's not really a "bar," mine looks like a column...anyway...just look in there. smile.gif
5. Hopefully, there will be an item called "Applications."
6. Click once on that and you should see a group of uhmn...applications! Wow! How that group looks is up to you, they can be icon, a vertical list or a column (my favorite).
7. Somewhere in the group is an icon/name labeled "Disk Utility." Double-click that icon/name to open that program.

Now, all the above is probably stuff you already know, but it's very important to know how to get to all the programs and files that are on your Mac. And it's stuff you'll soon do by second nature, if not already. I promise not to post all that again...until next time, anyway! laugh.gif

Disk Utility is one of the easiest ways to get the information about your disks, that's why I have it easily available as an 'alias,' but that's another topic. Right now, with it running/open, you should see a list of all the disks/drives on or connected to your Mac. Now, here's the best part! The very top one is the main, primary, internal, most important drive you have. No searching, guessing, pondering, etc. (unless I'm wrong, of course!). Just click on the name of that first item in the list on the left-hand side of the window (side bar? dntknw.gif ). Now, look near the bottom of the window and you'll see all kinds of information, probably more than you ever want to see! But two of the pieces are labeled, quite conveniently, "Capacity" and "Available." That's the information others have requested in the few posts before this one.

BTW, Welcome Aboard, BG! I hope you are as much fun to work with as your Dad! clap.gif I think you taught him well! scram.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 02, 2009, 10:52:39 AM
Disk Description :   IBM-IC35L080AVVA07-0   Total Capacity :   76.7 GB (82,348,277,760 Bytes)
   Connection Bus :   ATA   Write Status :   Read/Write
   Connection Type :   Internal   S.M.A.R.T. Status :   Verified
   Connection ID :   Device 0   Partition Scheme :   Apple Partition Map
Mount Point :   /Volumes/Macintosh 80GB   Capacity :   76.7 GB (82,347,912,192 Bytes)
   Format :   Mac OS Extended (Journaled)   Available :   49.1 GB (52,715,200,512 Bytes)
   Owners Enabled :   Yes   Used :   27.6 GB (29,625,323,520 Bytes)
   Number of Folders :   78,970   Number of Files :   316,425
Is that it.... have i finally done it. now how about some piloting instructions!!
I feel i should formally introduce myself as you all know my father and apple mentor so well...Pauline is the name
Title: missing my dad - need some Mac help!
Post by: Paddy on May 02, 2009, 11:39:26 AM
Pauline, looks like hard drive capacity (or lack thereof) is not the cause of your freezing problems. So...on to some basic trouble shooting.

Have you repaired permissions lately?

Go to Applications->Utilities->Disk Utility and then click on your HD (the partition, not the HD - the HD is listed, then the partition is indented slightly) and then click on Repair Disk Permissions. After you do that, you can also click on Verify Disk if you want to check that nothing is awry with your hard drive.
Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 02, 2009, 12:25:17 PM
QUOTE
now how about some piloting instructions!!
That's easy!
1. Push stick forward; houses get bigger.
2. Pull stick back; houses et smaller.
Simple!
And Paddy has just illustrated the main use of Disk Utility! Remember how to access it and where it is.
Title: missing my dad - need some Mac help!
Post by: pauline on May 02, 2009, 01:29:12 PM
Verifying volume “Macintosh 80GB”
Verify volume failed with error Could not unmount disk
verify disc permissions was ok but this is the response i got from verify disc. is it sick? pauline
Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 02, 2009, 03:32:43 PM
QUOTE
Verifying volume “Macintosh 80GB”
Verify volume failed with error Could not unmount disk
Now that is confusing. Been a while since I've used Tiger (10.4.x) but I don't think, even in that version, it was needed to "unmount" a disk just to "Verify" it. Nor is it possible to "Repair" a disk that one is booted on, the 'Repair' button should not even be usable (grayed out). dntknw.gif Therefore, I don't understand a message saying the disk could not be 'unmounted' since it wouldn't/shouldn't have been needed in the first place. Let me do some snooping at a few sites, especially Apple's, to see if that message indicates something logical.

In the meantime, please 'play around' with the "Help" menu and look into how to make a screen capture. Just enter something like "Screen capture" in the little text box that appears when you click on "Help." It may be best to make sure "Finder" is in that left-hand Menu Bar label. It's really not hard. I know you can do it. An image or two will do wonders in helping track down problems.

Be back later...maybe someone else will come along and explain things to both of us! However, this is the day they run the Kentucky Derby, so most folks may be watching that, right now...

Still searching, but I did find a comment about this error reported when a file on a disk is open. From your earlier reports, however, it appears that the internal drive/disk is all in one 'volume' not 'partitioned. On the other hand, do you perchance have another drive connected? Thinking.gif Was there anything in the Disk Utility side bar besides "Macintosh 80GB"? There was probably another item but it should have had a round, disk-looking icon for it. That would be the internal optic drive (CD/DVD reader/writer). That's fine, but was there anything else in that list? That's where a screen capture would be really great...

Also found a note saying that error reports from Disk Utility may not be as accurate as errors reported from using the OS Installer disk(s). OTOH, if the OS has been kept up-to-date, the errors should be more reliable.
Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 02, 2009, 03:54:56 PM
More questions:
1. Did Dad leave you the Installer disk(s) that came with the computer?
2. The problems may have been extended by having to shutdown via the power button while other operations were going on. Do you see a "Force Quit" menu item under the Apple Menu? If so, select that item and see what the little window looks like. You don't need to actually use it to do anything yet, just get comfortable with it. wink.gif

Note to self: Consider discussing Safe Mode startup to do automatic disk checking.
Title: missing my dad - need some Mac help!
Post by: pauline on May 03, 2009, 03:03:24 AM
[attachment=1359:Picture_3.png] oh my goodness. look what i have done... what expert teachers i have! pauline
Title: missing my dad - need some Mac help!
Post by: sandbox on May 03, 2009, 03:23:26 AM
if you don't have any repair CD/DVD's  techtool pro / diskwarrior /OSX DVD follow these simple instructions.

1. Restart the mac while pressing cmd s
2. Press [ cmd ]+[ s ] until the command prompt appears.
3. Type fsck -fy
4. When you get back the command prompt, repeat Step 3 until there are no additional repairs.
5. Type exit

just make sure you have a space between the k and the - in the command fsck(space)-fy

the exit command will bring you back to the restart mode and the bit map should be repaired.

good luck.
Title: missing my dad - need some Mac help!
Post by: pauline on May 03, 2009, 03:45:42 AM
i don't have the discs for this apple. george has gone globetrotting and the discs will be in his disorganised collection. i will be checking his house later on today. so i will try and find any of the discs you have mentioned. thanks pauline
Title: missing my dad - need some Mac help!
Post by: sandbox on May 03, 2009, 03:56:32 AM
Paulene just follow the simple instructions that I've posted, it should repair the disk while taking you on an adventure! wink.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 03, 2009, 06:12:13 AM
ok deep breath here i go......report back soon! sweatingbullets.gif getsick.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 03, 2009, 06:34:55 AM
[attachment=1361:Picture_5.png] followed the instructions and this is the result. it looks cured to me. do the experts agree. pauline
Title: missing my dad - need some Mac help!
Post by: chriskleeman on May 03, 2009, 09:39:32 AM
Way to go Pauline!  clap.gif

And Sandbox, you are indeed a Mensch!!!  hi.gif  notworthy.gif

But more importantly, did this cure the freezes?

Hope all is well now!

Chris K
Title: missing my dad - need some Mac help!
Post by: pauline on May 03, 2009, 12:05:13 PM
A very BIG thankyou to you all for the lessons......will let you know if i am cured. notworthy.gif
Title: missing my dad - need some Mac help!
Post by: kimmer on May 03, 2009, 12:43:31 PM
Way cool, Pauline. Hope this cures the problem.
Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 03, 2009, 01:58:12 PM
OK! You're doing great! clap.gif You'll be an expert in no time! salute.gif

The five steps above should be no problem, either. It should take care of the failures to both drives/disks.

It may also explain the discrepancies in the reports that one drive could not be unmounted and was also available for repair. The only drive you have that could have reported that pair of remarks would have been the Maxtor 80GB when you were booted from the Macintosh 80GB drive. OR the Macintosh 80GB drive IF you had startup up from that external Maxtor drive.

So, first, lets' determine exactly what drive is being used during startup. Open your System Preferences. Look under the "Apple" menu, the fourth item from the top should be "System Preferences..." (BTW, and menu item with "..." at the end means you should see a window requesting additional info before anything is actually done.) When the System Prefs window opens, look for one that says "Startup Disk." You'll probably see two icons, the one on the left most end is the one that is being used to startup the computer. Its label will also tell you the version of OS X it will be using.

Please report what drive is being used for startup.

Now, back to the "failure to unmount" problem. If that was truly the Macintosh 80GB drive, it means you must have started up on the Maxtor drive. Otherwise, the 'Repair" button would not have been available. You can never "Repair" the drive you are running off of (booted from. starting up from). I suspect that the "Macintosh 80GB" drive could not be unmounted because something on that drive was/is being used while you are running Disk Utility. It could even be Disk Utility itself! smile.gif

The 'trick' is to be sure you are not using anything on any disk you are trying to 'repair.' One way to do that is to startup in "Safe Mode." It is even simpler than the method offered by Sandbox. Simply hold the "shift" key down and press the power button to start up (or use the Restart menu and hold the "shift" key down as soon as possible). Keep the key pressed until you see the words "Safe Boot" on a screen. When running in this mode, you will lose a few things like the DVD player and such, but we're not trying to trouble-shoot anything that won't work while running this way. You will also be running absolutely nothing except Apple's applications. Hopefully, this will stop the use of any app that might be running on the other disk (no matter which disk won't unmount) and allow a 'normal' "Repair Disk" operation. We'll worry about what that app might be later. The point is, try starting up in Safe Mode from both drives and then see if Disk Utility works normally on the other drive during a 'repair.'

Please report back on particular problems and when/where they occurred.

As an aside, you might consider renaming your two drives just a little. While it is handy to know from the name what their capacity might be, there will always be less than that available. So it might be less confusing to have quite dissimilar names for the two. As it is now, the only difference is a few letters... More on that later!

Keep up the great work! And congratulations on the screen shots and uploading them here! Some 'old-timers' are still a little less than expert when it comes to handling both those tasks in the same week! rofl.gif blush-anim-cl.gif
Title: missing my dad - need some Mac help!
Post by: krissel on May 04, 2009, 02:18:21 AM
Hi Pauline, welcome to TS!

You've received great advice from everyone but I'd like to clarify a couple things for you.

First of all you have two drives (hard disks) in that machine. One is named Macintosh and the other Maxtor and it would be a good idea, as ABD said, to give them names. You can do that easily by going to the desktop (that picture you see behind all the open windows) and looking for their little icons, usually in the upper right hand corner of the screen.

Here is what a generic icon of a hard drive looks like in Leopard (not sure if it is different in Tiger):

[attachment=1363:4.jpg]

Note that I've given it a name which helps me identify what it is. All you need to do is click on the icon once, then slow click/hold on the name. The text will highlight and at that point allow you to type in whatever you wish. Don't use a slash in the name or other odd character to prevent any problems in the future. Dashes are OK, also don't ever start the name of anything with a period. The system will warn you but if you go ahead and do it the item will become invisible. Otherwise you can call the disk anything you wish.

Your Maxtor drive is the one you are starting up from according to the info you have posted. You can see the contents of the drives and find the available space on each easily by opening up a Finder window. You can do it as Paddy suggested by going to Finder, new window, or by double clicking either hard drive icon or by clicking on the Mac smily face on the far left of the dock (bottom of screen).

If you do the latter you will get a window that opens up to your "home directory". That is where personal preferences and documents are kept. Here is what I get when I click on my Mac face. Note that I'm using Leopard which has a slightly different looking window from the Tiger one.

[attachment=1364:7.jpg]

If I then click on the top listed drive (XL-MAX in my case), I then see the contents of that particular drive. At the very bottom of the window frame is the available space on that drive.

[attachment=1365:xl.jpg]

Now if I click on the second drive on the left I get the contents of that drive.

[attachment=1366:storage.jpg]

I actually have 3 drives and each is partitioned so I could have about 10 listed in the left side of that window but I 'unmount' the drives that I don't think I'll be needing to save the power supply and keep things cooler in the case. I can mount them as needed. When a drive is unmounted it is not available to the system or user and basically is in a 'resting' mode.


If you go into System Preferences and go to Startup Disk as ABD suggests, it will show you if there is a viable operating system on the other drive. All systems that are usable for startup will be listed in that window. Wait till the little gear stops spinning to see them all. You may also have System 9.2 on that machine for Classic applications but that is another story.

Having two drives or partitions with operating systems is great for troubleshooting problems. But it looks like Sandbox's advice may have cured your initial freezing problem.  Still the space you reported having free earlier was on the non-startup drive so please check out the Maxtor drive and let us know how much space you have available there as well.

OH, and it looks like you have two DVD drives in that computer. Wow.

Don't get discouraged. So far you're doing great!  clap.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 04, 2009, 02:43:08 AM
[attachment=1367:Picture_2.png] this is the start up disc.  should i proceed with your instruction. i thought i had rectified the problem yesterday after the discs were verified.....or am i dealing with another problem?
Title: missing my dad - need some Mac help!
Post by: pauline on May 04, 2009, 02:55:17 AM
[attachment=1370:Picture_4.png] these are the screen shots of both drives, is that any help pauline
Title: missing my dad - need some Mac help!
Post by: krissel on May 04, 2009, 03:21:58 AM
No, you don't have any problem. Didn't mean to suggest you did, only trying to give you more ways to access information that may be useful in the future.

The first image of the startup disks shows you are booting from the Maxtor drive which is running Tiger (10.4.11).  The second operating system in that window is on the 'Macintosh' drive which is running Panther (10.3.9) the system that preceded Tiger. You also see OS 9 which is used to run older applications that only run on the much earlier system. Most likely you may never use it. Leopard (10.5.6) is the latest system. Your machine is capable of running it but Tiger will probably be fine for now.

In the future if you have trouble booting into the Maxtor drive you will have the other drive as an option to use to start up the computer. Of course it is an older system so it won't have quite as many bells and whistles but it works pretty well.

The two other screen shots show that the Maxtor drive is obviously being used to keep most of the documents. Eventually you may want to create some folders and organize some of the documents. But again, most important for now is to get used to using the Mac and feeling comfortable with it.

You're doing great.  yes.gif
Title: missing my dad - need some Mac help!
Post by: Highmac on May 04, 2009, 04:01:06 AM
I think Kris and XABD are just trying to help with future troubleshooting. Is your Mac behaving now?

Nice to see you'd relaxed enough to post in the humour thread. smile.gif

Edit: Kris beat me to it.... smile.gif
Title: missing my dad - need some Mac help!
Post by: sandbox on May 04, 2009, 09:45:26 AM
Pauline, I can't say that your cured, but it's a step in the right direction.

Because you have this issue going on in Word and possibly other OFF-Line applications it is most likely a problem with memory. You may have too many applications running or starting up on boot-up. Something is causing the beach ball to spin, an indication that the computer is busy. If the computer cannot write to the memory (ram) it will seek out a place on the hard drive. If the bitmap is squirrelly then it may not have been able to find a place to write. Now that the bitmap is fixed that may solve your problems, but, one question remains…and that is…what is the computer doing in the background that is occupying the memory and or the processor?

To address this question I would need to know what other programs are running when it freezes. OR what items do you have starting up automatically when you bootup the Mac.

To find the Startup Items> goto the top menu click the >Apple then >System Preferences > accounts>and then startup items. This will tell you what is automatically starting up with your computer, which in turn will explain how much memory (ram) is in demand.

When using Word it is set to save your work every 5 minutes by default unless you change the preference. Browsers save cache files, email request new mail, weather programs send and receive a constant data stream, as do clock programs and computer temperature programs. All these little programs and more running in the background are sent to memory first and then to the hard drive for save keeping, if something else is demanding processor time or memory space when Word wants to save your work then the beach ball will pop up indicating that something is waiting for attention.

Find any unnecessary programs running in the background and turn them off. Look inside the startup Items list to see if something is starting up automatically that you don't use and turn it off. That would be my second recommendation in resolving the beach ball problem.

Good luck hi.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 04, 2009, 10:07:24 AM
[attachment=1373:Picture_1.png]
can't find the start up in accounts but found login items, is this the same ?
Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 04, 2009, 11:54:09 AM
You're in the correct place. We (I, anyway) often use both "Startup" and "Login" as meaning the same, and practically speaking they are, but the tab does say "Login Items." wallbash.gif smile.gif

Anyway, Most everyone needs the "iTunesHelper" item. If you are using a Microsoft mouse, you probably need that next one. "MagicMenu" is a well-like helper app, but you might want to check the developers web site to be sure you have the latest version for Tiger. Not sure what "Archive Assistant Scheduler is, but I suspect it's another non-Apple app which may need updating, also. The "Stuffit..." app may be involved with that scheduler app, but it may just be something your Dad installed since Tiger still used Stuffit for compressing/uncompressing files. "Adobe" apps are prone to problems mainly because of their usually massive sizes and multiple components scattered all over the drive(s). "CNQL2405_ButtonManager" looks like an "extension" used in OS 9. You'll probably need it only if you ever use that OS.

Although I don't use "Messenger," is that not the email portion of MS Office? If so, it seems a logical choice of items to remove from that list. If it is just one of the programs in a Microsoft Office collection, I don't see any reason to have it automatically open and run all the time. If it's just an email program, it will always be available manually anytime you want it, anyway. There are ways to make hat easier that we can discuss later.

Actually, I'm concerned that the list has no icons nor "Kind" labels for many of those items. That may very well indicate that they don't even exist on either drive, any longer. Whether that could cause problems I would doubt, but it might make Startups slower as the OS tries to find things that don't exist. Thinking.gif

Wait for some confirmation from others about what to do with those Login items, I'm just stating my opinions, since I don't have or use most of those things.

And congrats on your ability to find, capture and upload screens showing the answers to all the questions we seem to be bombarding you with! Thanks for your patience! salute.gif

BTW, if you hear from your Dad, tell him there will be a conference call awaiting his return and he will have some definite explaining to do for leaving his Daughter in such a 'lurch!' The "Royal Parental Police Society" may also have some questions for him! eek2.gif laughhard.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 04, 2009, 12:12:12 PM
i am quite pleased he left me in the lurch, or i wouldn't have had the opportunity to meet such a decent group of people and learn so much. does that sound cheesy.. it's not meant to. notworthy.gif but please let me know when you are going to interrogate him so i can watch him squirm! gets back late on may 7th. pauline
Title: missing my dad - need some Mac help!
Post by: krissel on May 05, 2009, 03:06:57 AM
Hi Pauline,

I think you are one of the fastest learners we've encountered.  clap.gif

As to the login items:

iTunes helper= OK
Microsoft Mouse=OK if you're using one

MagicMenu=dump it - click on its name to highlight it, then click the minus symbol at the bottom of the list. Oh, I see the item window is locked. You will have to click on the lock at the bottom of the window and then provide your admin password to be allowed to make changes.
 It is part of the Adobe Stuffit install and supposedly adds some features to the control-click options but it can be problematic and not useful for the most part. The Mac OS has most of its capability built in.

Archive Assistant Schedular
Stuffit AVRDaemon
AdobeResourceSynchronizer

None of these are needed and have caused numerous lockups and slowdowns on peoples' systems.
Unfortunately getting rid of them is not always easy. The Synchronizer may reappear even if you remove it from the login items. Adobe has the attitude that it knows what you should have and insists on giving it to you. dry.gif

(I've included a bunch of links below so you can read about other's experiences with these annoyances.)

CNQL2405ButtonManager is part of a Canon scanner's install. It is only necessary if you are going to use the fast scan buttons on the scanner exterior. Most people use the software that comes with the scanner to control the aspects of a scan. You can remove this and still be able to use the scanner, just not all the fast-scan buttons on the case.

MSN Messenger is for online chatting. Up to you but there are other ways to do this so it isn't needed.

Don't feel you have to read all of these links but they will give you a sense of some problems others have encountered and what they tried.

http://forums.macnn.com/90/mac-os-x/331009...anager-powerpc/
http://discussions.apple.com/thread.jspa?threadID=598530
http://discussions.apple.com/thread.jspa?messageID=8949317
http://forum.notebookreview.com/showthread.php?t=110723
http://discussions.apple.com/thread.jspa?m...31&tstart=0
http://blogs.adobe.com/barnaby.james/2006/...be_synch_1.html
http://forums.adobe.com/thread/286450

Happy reading!  salute.gif
Title: missing my dad - need some Mac help!
Post by: pauline on May 05, 2009, 12:10:13 PM
[attachment=1376:Picture_2.png] ok all tidied up. i left the mouse helper as i am using a microsoft mouse at present. the msn i inherited from my son, he used to chat to his friends but he has his own pc now  and the canon scanner went ages ago. thanks pauline
Title: missing my dad - need some Mac help!
Post by: sandbox on May 05, 2009, 01:01:31 PM
OK,
last thing
goto> menu>GO>Utilities>Activity Monitor> then click each option to view what is active.
On the lower bar>Click on CPU and then >click on the %cpu option on top (what it the % idle Minimum variable below?)
On the lower bar>Click on System Memory and then> Real Memory on the top bar. (what is the % of free memory?)

These number will move and grow larger as you open move applications. They are a guide to let you know how many applications you can comfortably run at one time with the memory (ram) that you have installed.
Title: missing my dad - need some Mac help!
Post by: pauline on May 05, 2009, 03:36:22 PM
[attachment=1379:Picture_3.png][attachment=1378:Picture_4.png] how does that look?
pauline
Title: missing my dad - need some Mac help!
Post by: Xairbusdriver on May 05, 2009, 04:11:45 PM
Great, assuming that missing image shows 250 GB of disk space and 8GB of RAM!!! wink.gif laugh.gif Looks like one clean, lean machine! Don't tell your Dad how smart you're getting or he'll start bugging you to maitain his Mac!! rofl.gif
Title: missing my dad - need some Mac help!
Post by: sandbox on May 05, 2009, 06:26:52 PM
Pauline, if the issue returns.... lOOk at which applications are open and how much memory they're using. Try not to run too many at once and hit George up for a techtool pro...or....a diskwarrior DVD which will line-up other ducks in a row. FYI Fonts can disrupt bitmaps.

seeya hi.gif

QUOTE(be gentle just learning @ May 5 2009, 04:36 PM) <{POST_SNAPBACK}>
[attachment=1379:Picture_3.png][attachment=1378:Picture_4.png] how does that look?
pauline