Post by: RNKIII on July 11, 2009, 07:13:25 AM
After 1 hour and 15 minutes on the phone and being 'handed off' 3 times (Customer support - Customer Service Rep. and finally, a Customer Relations Rep. (All english speaking, polite, and VERY helpful)), I will be receiving an NEW 20" Intel iMac.
They offered, finally, to replace my dead iMac G5 (3 power supplies and counting, a mother board, and the Combo-drive) with a 'base' Intel iMac. I agreed and then asked if I could have it 'up-graded' (more memory and larger HDD) at my expense. They agreed and it was done at the 'education' rate.
I will get 'return' labels from FedEx and as soon as FedEx scans the return label that it is in their possession, the 'new' computer will be on it's way to me..... no need for the 'dead' one to get to Apple 1st.....
Needless to say, I AM VERY HAPPY with the whole experience.....
Now if the stupid squirrels would stop chewing on the overhead cable and knocking out my internet connection!!
7 - 10 day wait, but I can do that for a FREE (ABD's favorite price
) computer... Going to keep my appointment with the Apple Genius tomorrow to have them take the HDD out and then I can mount it in one of my external enclosures (ordered a new enclosure from OWC to have SATA connection) and take care of getting 'things' loaded back to the NEW FREE COMPUTER..... Things are/were backed up via SD! and could also use that to download the backuped data....
HAPPY ME!!
Bob K. rnkiiiPost by: sandbox on July 11, 2009, 07:53:14 AM
That's a lot of trouble for one computer to have....though.
I hope you have better luck with your new one.
Post by: Paddy on July 11, 2009, 09:19:42 AM
Anyway, congratulations - I'm sure you'll enjoy the new iMac!
Post by: gunug on July 11, 2009, 09:30:40 AM
Post by: kimmer on July 11, 2009, 11:38:27 AM
Post by: RNKIII on July 11, 2009, 01:40:20 PM
Yes, it does seem like there were a number of problems, but they seemed to run in 'streaks' with longer periods of 'no problems' in between.
I got it in Jan. of 2005, so 4 1/2 years is a pretty lengthy time for a computer, given that it was 'on' 24/7 for that length of time. I did point out several times during my phone conversations that the power supply problem was a 'known' problem, but also that I was a 'long time' Apple / Mac user who would NOT consider anything else for my computing use.
I've not gotten any email from FedEx about the return labels as yet, so will wait till Monday, and then see if I can 'prod' them into action.
The external case has been shipped from OWC, so should have that in plenty of time to get the HDD from the G5 installed and ready to move the data to the NEW computer when it arrives.
Bob K. rnkiii
Post by: gunug on July 12, 2009, 06:46:46 AM
Post by: sandbox on July 12, 2009, 08:51:53 PM
if you need service dragging a mini to an apple store seems more appealing.
QUOTE(gunug @ Jul 12 2009, 07:46 AM) <{POST_SNAPBACK}>
We're getting rid of most of our iMAC G5's this calendar year and while there is one out of the 83 or so we have that has been really problematic (two bouts of p/s and or logic board replacements, seven G5's that have had something replaced in warranty) they are all out of even the extended warranty now so I'm reluctant to get on Apple about further replacement beyond extended warranty! I just hope the 20" iMAC Intels prove to be a less problematic design; although their habit of low balling the power supply purchase is probably still happening. If I can't afford a tower (and I can't) I guess I still would go with a Mac Mini just because there is less to go wrong when you take the LCD circuitry out of the mix.
Post by: jcarter on July 13, 2009, 03:25:19 PM
I had my 4th replaced in December, the iMac 20 was about 4 years old also, and its serial # was in that "trouble" zone.
They extended my warantee, and its been OK since.
I think it was a different manufacturer of the parts, on this last repair.
I was told by one Apple rep that I should be eligible for a new computer, but if it worked by being fixed a fourth time, then I had to go that route first.
My local Mac store did the work, and they said that if I had to have paid for it, it would be expensive. They even refunded my $60 analysis fee. Total cost was 0.
Its still hanging in there,,,,,,knock on wood.
Jane