Post by: ADSR on November 12, 2009, 04:34:58 AM
Hi,
Odered an Owc card a few months ago from Mac-pro but i received a Newer tech... so i returned the card the 29 september from France.
They received it but after many mails can get the money back, the last one i received was the 3 November
I have been backed up I will be taking care of it tomorrow I promise.
Than three more mail whith no response...
What do you suggest to do ?
Thanks
GR
Post by: jchuzi on November 12, 2009, 05:43:43 AM
If you are not comfortable with English, see if you can find someone to translate your question. From your post, I'm not sure that I understand exactly what is happening.
Post by: ADSR on November 12, 2009, 07:06:45 AM
Return the card and don't get the money back untill now.
That was payed by Paypal but it's it's more than 45 days to make a request...
GR
Post by: jchuzi on November 12, 2009, 07:28:49 AM
Post by: Paddy on November 12, 2009, 09:18:00 AM
1. You ordered a card from http://www.mac-pro.com/?
2. They sent the wrong card
3. You sent it back
4. They acknowledged receipt of the card
5. They promised a refund
6. You still haven't received a refund
7. You paid via PayPal, over 45 days ago.
8. Have you tried phoning them? 408-554-0555 - remember they're 8 or nine hours behind France. Having read the reviews (see end of post below) I'm not sure phoning them will be any better than email, though might be worth one try.
Questions:
1. Did you use a credit card when you paid via Paypal? If so, as Jon mentions, you may be able to initiate a chargeback - check with your CC company. If the payment was via direct withdrawal from your bank account, then there may be no recourse except through Paypal. Rules may be different in the EU. Unfortunately, you made the payment for the item more than 45 days ago and it would appear that you can no longer file a dispute with Paypal. Period.
As I've noted before - always, always use a credit card with Paypal. That way you have the protection of Paypal (lame as it may be) and if that doesn't work, you can initiate a chargeback if the item doesn't appear or isn't as described etc. Some sellers will string you along past the 45 days. Not saying that is what happened here, but it has been known to happen.
Unfortunately, having now read the reviews of mac-pro.com, I would have suggested NOT buying from them. They seem to have a lot of unhappy customers:
http://www.resellerratings.com/store/Mac_P...ms_and_Software
Post by: Xairbusdriver on November 12, 2009, 11:00:06 AM
QUOTE
Odered an Owc card a few months ago from Mac-pro
Hopfully "Owc" means "OWC" <http://eshop.macsales.com/MyOWC/>. And "from" means and CPU upgrade card "for" your G4. If so, they sell many items with "NewerTech" labels, they are actually parts of the same company. Not sure what type card you want, Is it one of these: <MAXPower® G4/7447A/b]> or <MAXPower® G4/7448>. If it's one of those, OWC/NewerTech may just be confused about what you want. I think they are a very reliable outfit and I've had good contacts with them. 
Post by: Paddy on November 12, 2009, 12:00:53 PM
QUOTE
Odered an Owc card a few months ago from Mac-pro
See: http://www.mac-pro.com/Mac-Pro-Online-Store?search=OWC
Didn't know that OWC had bought Newer Tech - interesting article here: http://www.macobserver.com/tmo/article/The...orld_Computing/ - further confirms my faith in OWC and Larry.
He's also got good employees - always had terrific response when I've called about anything.
Post by: Xairbusdriver on November 12, 2009, 01:44:03 PM
QUOTE
Didn't know that OWC had bought Newer Tech
Nor am I stating as fact that OWC owns NewerTech. But if you surf over to "NewerTech.com" you'll see the standard OWC banner. So, "OWC" and "NewerTech" would be considered different names for the same product. I'm not sure there actually is an "OWC" labeled card. 
That's why I think the problem is with the 'brand' in the communications with Mac-Pro.This may be what they sent: <G4/7447A Processor running at 1.6GHz> The manufacturer (Freescale/Motorola) CPU speed (1.6GHz) and picture sure look identical to me.
I won't swear that either OWC or NewerTech owns the other, more likely they are just two parts of a larger group, even if they are separately managed. These kinds of organizational things aren't really unusual, MacMall and PCMall are really the same company, same as Mac Connection/PC Connection. As I said, I find it hard to believe "Larry" would be giving anyone a hard time. I still doubt that "NewerTech" actually makes any products, like Apple, the items they have their labels on are easily manufactured 'off-shore.' Their NewerTech hard drives, carry three-year warranties. So, even though they don't say what brand is inside the enclosure, I doubt they are the cheapest available.
I just like their enclosures for their size, quietness (with a fan) and their small footprint and the fact that one can stack other stuff on them. 
But they are not the least expensive. In the mean time, I hope ADSR is getting some acceptable messages and hardware from "Mac-Pro!"
Post by: Paddy on November 12, 2009, 06:03:23 PM
Larry bought Newer Tech in 2001.QUOTE
One of the building blocks of OWC is Newer Technology. That company, formerly based in Wichita, was well-known for processor and memory upgrades in the 1990s. However, even as the company got into trouble, the original founder worked hard to take care of his customers before the company went under. In 2001, Mr. OiConnor bought Newer Technology for its name recognition and some core technologies. Today, it is the research arm of OWC. Products are designed at their joint facility in Woodstock, Illinois, fabricated by subcontractors, but ultimately assembled and packaged in Woodstock.
Doesn't say where the fab takes place (and yes, it may well be offshore) but Newer Tech make products just like Apple makes products.
Ain't no way ADSR is dealing with OWC.
I just made a suggestion to them regarding their international shipping info on their newly redesigned web site and got a very nice email back from Kayleen Ivers in response. It wasn't a canned response, either. So I made some further suggestions (hoping they'll add USPS/Canada Post as a shipping option, since brokerage is a flat $5, which is waaaaay less than the robbers at UPS and your former employer charge.
) Just to be clear...I have no quibbles about the delivery service itself - it's the darn brokerage, which is pretty simple on things for which the shipper has provided all the required paperwork. If Canada Post can do it for $5, there is no excuse for UPS (for instance) charging $19 MINIMUM on anything costing more than $20. 
Post by: ADSR on November 12, 2009, 08:52:30 PM
If it's the same one that I originally tried to install on my DA, it is definitely not plug-and-play. I followed the Firmware update and the programming instructions to the letter and the upgrade on my DA was not successful, it wouldn't run, and OWC replaced it with one of their Mercury G4 upgrades that has been working very well ever since. it was determined that the NewerTech upgrade card was faulty, but if you're going to be booting into 9, I wouldn't recommend using that card, because of the other issues in the Newertech manual about having to remove the "CPU Plugins" from any System Folder, or from any utility disc. It took several days of fooling around with that NewerTech card before it was determined that it needed to be replaced
Now had a Fastmac running whith no problem ... (waiting for the money back from Mac-pro)
GR