Post by: RobW on July 02, 2003, 07:12:32 PM
I've had some problems over the last week where I couldn't connect for anywhere from 20 minutes to last night when it lasted over an hour.
This was happening every day or two. I'd called in to Verizon a couple of times, but the problem always resolved before they could really look into it with me on the phone. Late last night I was on the phone with Verizon Tech Support during the extended time I couldn't connect. The Tech Support guy was great! First, for those of you who don't know, when you call them, you have a prompt for the type of platform you use. The Mac guys really seem to know their stuff. The guy I was on with last night (and unfortunately, it was real late, I was tired, and I forgot to have him repeat his name) was on the phone with me for about 45 minutes at least--trying all types of different things. He knew Macs up and down. He finally decided that it must be something in the wiring--probably outside of the house. (I was happy he didn't say it was a problem on MY system! 
) This call ended after midnight Tuesday night/Wednesday morning. He wrote it up and said he'd try to get somebody out to look into it--probably Thursday. I wasn't too upset, because as we finished up, I was connected again.Verizon came out today! They did find a problem (my wife said there was no connection again this morning) called our house to say that they had fixed something from outside the home. Since then, all has been well. Even if the problem pops up again--I was quite pleased with the attention I got and the fact that they came out within one day.
BTW, here's the best part--I recently received an email and a letter from Verizon. Because of the package of services I now have with them (dsl, wireless, local and long distance) they're LOWERING my price to $29.95 a month--retroactive to 5/21/03! (There will be adjustments on my next bill.)
Sometimes it's nice to report good stuff!
Post by: iGuy on July 02, 2003, 07:47:54 PM
Post by: SnowWitch on July 02, 2003, 08:29:47 PM
for Verizon....I'm going to look into that all in one deal myself.....trish
Post by: Bill on July 02, 2003, 10:03:05 PM
Appears you're sitting in good shape with all the communication goodies.
Wish I could say the same here. My version of dsl in these here parts still. /sigh\
Post by: RobW on July 03, 2003, 06:32:12 AM
QUOTE(Bill @ Jul 2 2003, 11:03 PM)
Reads good Rob W.
Appears you're sitting in good shape with all the communication goodies.
Wish I could say the same here. My version of dsl in these here parts still. /sigh\
Appears you're sitting in good shape with all the communication goodies.
Wish I could say the same here. My version of dsl in these here parts still. /sigh\
Oh, is that the new AOL version???
Post by: Bernie on July 03, 2003, 09:51:58 AM
I have heard many good things about Verizon's service lately here around Town. They sure have many TV commercials. I like the new one with
James Earl Jones Dancing . And the other with him water skiing.
Hey! Where's my Philly Steak Sandwich ?
Post by: RobW on July 03, 2003, 10:15:50 AM
QUOTE(Bernie @ Jul 3 2003, 10:51 AM)
...Hey! Where's my Philly Steak Sandwich ?
I ordered it--should I told have told them "delivery" and not "pickup??
Post by: Bill on July 04, 2003, 05:39:32 PM
If ya replace the "OL" with** ... yep. <gr>
Post by: Bill on July 06, 2003, 12:51:24 PM
Call Verizon and they do the old phone check again .... nope.
The other sites have sub-companies who can do-it-to-it but it boils down to who the phone lines belong to.
Got a neighbor who has DSL (through verizon) less than 500 feet away.
Another down the road in the other direction.
Although they both have very slow download/upload/sideload/bottomload speed.
Which is one of the main reasons why I'm leary about shelling out a monthly rate (no matter what it is) if I'll be just faster than a turtle in a snails race.
Comcast cable is starting to flood the area with their sales pitches.
That should get Verizon off their butts by improving their system around here before they lose a lot of incoming revenue to comcast.
Post by: RHPConsult on July 06, 2003, 04:16:59 PM
It's really helpful to all of us to read reports of good service experiences, IMHO. If, in addition, you can get a manager's name and drop him/her a note (cc to the CEO) to get some affirmative attention to people who do serve us well . . . in any enterprise. Then, I believe, things will change for the better over time.
Most "service" companies are so large that one can't drop by the office to see that over-the-top service gets recognized, so snail/e-mail has to suffice.
That which gets rewarded gets repeated . . . unless of course Dilbert's Boss (or Alice) happen to be in charge. That's another problem.
Post by: RobW on July 06, 2003, 08:40:35 PM
From the "No good deed goes unpunished" files: One time I wrote a note to a police district commander expressing my thanks to an officer that changed my father's flat tire on a terribly hot day a couple of years ago. My dad was actually on his way to a hospital to be admitted and so he was stressed enough that day and couldn't wait for roadside help. I found out later that the officer wasn't supposed to do that--but the district commander was a good sport about it and treated it in the manner that I had hoped. (I was pretty darn happy I didn't get the guy in trouble.
)
Post by: () on July 07, 2003, 03:03:03 PM
However, after getting connected with the Verizon DSL and have had it for a few weeks now, I am pleased with the service and the speed that I get as well.
Post by: dwgarland on July 09, 2003, 08:23:52 AM
Post by: kelly on July 09, 2003, 08:42:34 AM
Post by: RobW on July 09, 2003, 09:27:24 AM
QUOTE(dwgarland @ Jul 9 2003, 9:23 AM)
Had the same problem with Verizon as you had, but after many, many calls they could not offer any help whatsoever..........finally had to switch to cable and never have looked back! Best move I have made.
Hi and welcome to TS!
Well, I guess I got lucky--I'm still problem free one week later. Also, I'm not sure if I'm just imagining this or not, but it really seems that web sites are all loading quicker than before. I have no idea if this is connected to what they did--of course, I have no idea what they did to fix it. Maybe I'm better off not knowing what they did to my phone lines! 
Post by: chuckwagen on July 09, 2003, 06:39:34 PM
Post by: RobW on July 09, 2003, 06:57:00 PM
QUOTE(chuckwagen @ Jul 9 2003, 7:39 PM)
Rob, what kind of wireless plan do you have? I have a 4 phone family plan, local, long distance, DSL, and no one's giving us a break here. I am happy with the DSL service, though. How about those Flyers?
I've got 4 wireless phones--ah, the joys of having teenage daughters. (What I spend in $$ I more than save in not worrying as much when they're out.) I've got one of those America's Choice plans--or whatever they call it these days. For the wireless I get 400 day/evening minutes, a zillion or so mobile to mobile minutes, unlimited nighttime/weekends, and free long distance. All of which means that Bill and I can talk on weekends from time to time.
When I signed up for DSL I transferred my long distance to them--taking the cheapest rate. (I use my wireless on most of the long distance calls I make--especially nights and weekends.) If you have Verizon, give them a call about this. You should be getting a break on the DSL--again, it's down to $29.95/month for the DSL. Did you ask to have it all put on one bill?? That might be what does it. (I guess they save some money when you do that.)Now, "about those Flyers". Jeez, the Flyers, Sixers, and Phillies...Thank goodness football camp starts in about 2 weeks!
Post by: Bill on July 09, 2003, 07:31:18 PM
Post by: RobW on July 09, 2003, 09:26:27 PM
Post by: Bill on July 10, 2003, 12:29:44 AM
QUOTE
You got that right, Bill!!
Why did I know you were going to say that.