Post by: RHPConsult on September 22, 2012, 04:21:35 PM
When I try to open the Harmony SW I get this . . .
[attachment=2708:Logitech...22_error.jpg]
Having just lived through MountainLion permission problems as well as a being a certified Enraged Logitech Customer (customer non-service NOT hardware) I don't know where to go to "give" this permission
Thinking it was simple, I first went to GetInfo and reset Read/Write in the panel for both "myself" and the Admin. No effect.
I do not want to have to confront the nitwits at Logitech "service" IF this is merely an Apple problem I don't grasp.
Whadoyouthink? Despite the overprinting of the Harmony Logo atop the Apple warning sign, is there something I can do to MtnLion settings to solve this issue?
Post by: tacit on September 22, 2012, 05:45:00 PM
QUOTE(RHPConsult @ Sep 22 2012, 09:21 PM) <{POST_SNAPBACK}>
I have a new Blu-Ray player that I want to control with my Harmony One Remote.
When I try to open the Harmony SW I get this . . .
Having just lived through MountainLion permission problems as well as a being a certified Enraged Logitech Customer (customer non-service NOT hardware) I don't know where to go to "give" this permission
Thinking it was simple, I first went to GetInfo and reset Read/Write in the panel for both "myself" and the Admin. No effect.
I do not want to have to confront the nitwits at Logitech "service" IF this is merely an Apple problem I don't grasp.
Whadoyouthink? Despite the overprinting of the Harmony Logo atop the Apple warning sign, is there something I can do to MtnLion settings to solve this issue?
When I try to open the Harmony SW I get this . . .
[attachment=2708:Logitech...22_error.jpg]
Having just lived through MountainLion permission problems as well as a being a certified Enraged Logitech Customer (customer non-service NOT hardware) I don't know where to go to "give" this permission
Thinking it was simple, I first went to GetInfo and reset Read/Write in the panel for both "myself" and the Admin. No effect.
I do not want to have to confront the nitwits at Logitech "service" IF this is merely an Apple problem I don't grasp.
Whadoyouthink? Despite the overprinting of the Harmony Logo atop the Apple warning sign, is there something I can do to MtnLion settings to solve this issue?
I assume you've given write permission to the Applications folder for yourself and the Admin groups, right?
If so, that may be all you can do. Mountain Lion introduces new security requirements that generally prevent applications from accessing certain places, such as core system files and the Applications folder, without an administration password. The purpose of this is to block malware that attempts to do things like download and install additional components, modify the system, or try to set itself up to run automatically.
Apple started informing developers back in the Snow Leopard days that it was no longer OK to store files in the Application folder if the application needs to write to them. I encountered this with one of the programs I wrote, and rewrote it to conform to Apple's new guidelines back in 2009, when Apple first notified developers that they should not expect their programs to be able to write to the applications folder, and told developers to use /library/Application Support to keep files they need to write to.
It sounds like the Logitech team didn't conform to those guidelines, and now, three years later, their software is having problems under Mountain Lion. (I personally think that three years is plenty of advanced warning to give developers to conform to new operating restrictions; their programmers might disagree.)
You could try giving read/write access to "everyone." If that doesn't work, you may need to wait for a software update for the remote control software.
Post by: RHPConsult on September 22, 2012, 05:51:56 PM
Yes, before I posted I changed the GetInfo panel to Read/Write for all three "parties": Myself, the Admin, and Everyone
It doesn't surprise me that Logitech is well-behind the curve.
What bunch of losers.
Post by: Xairbusdriver on September 22, 2012, 06:01:46 PM
Sounds like it's a Gate Keeper/Sandbox problem. I doubt that the Logitech software has been updated to work in Mountain Lion, but you might check their site, anyway. I see that that only know about OS X up to Leopard (10.5)?! I'm probably not looking at yours, they seem to have one for every day of the week!
You might also check your settings in the Security & Privacy pref panel. It is probably set to "Allow applications downloaded from:" MAS and identified developers. You can change that, temporarily, to "Anywhere" and try the app again. However, I have my doubts that it will help.
Frankly, I was a little surprised that one could change ones permissions to Applications to Read & Write! But I'm not sure I'd want to set the "Everyone" to that much power! Most apps should be writing their info to their own files, either in their "app" package or in their file in the "Preferences" folder.
Post by: kimmer on September 22, 2012, 06:42:45 PM
Personally we have one these lovely remotes. Sucker eats batteries, is constantly turning on this helper window, screws up what to turn on and off and when; and heaven forbid one of us accidentally touches the wrong button. I spend chunks of time "fixing" this handy dandy tool. I could easily toss it in the trash. It would be simpler to use all the various remotes.
Hope you figure this out, RHP.
Post by: Xairbusdriver on September 22, 2012, 08:06:40 PM
QUOTE
Another reason not to bump up OS wise
Maybe, but it sounds more like it's the remote to void. You haven't done the OS upgrade and yet you have quite a damning review of that product! I haven't had that much trouble since my self-administered brain transplant!! 
Post by: kimmer on September 22, 2012, 10:33:21 PM
QUOTE(Xairbusdriver @ Sep 22 2012, 06:06 PM) <{POST_SNAPBACK}>
QUOTE
Another reason not to bump up OS wise
Maybe, but it sounds more like it's the remote to void. You haven't done the OS upgrade and yet you have quite a damning review of that product! I haven't had that much trouble since my self-administered brain transplant!! Sorry, I forgot to quote what prompted my comment (bolding mine):
QUOTE
If so, that may be all you can do. Mountain Lion introduces new security requirements that generally prevent applications from accessing certain places, such as core system files and the Applications folder, without an administration password. The purpose of this is to block malware that attempts to do things like download and install additional components, modify the system, or try to set itself up to run automatically.
Apple started informing developers back in the Snow Leopard days that it was no longer OK to store files in the Application folder if the application needs to write to them. I encountered this with one of the programs I wrote, and rewrote it to conform to Apple's new guidelines back in 2009, when Apple first notified developers that they should not expect their programs to be able to write to the applications folder, and told developers to use /library/Application Support to keep files they need to write to.
Apple started informing developers back in the Snow Leopard days that it was no longer OK to store files in the Application folder if the application needs to write to them. I encountered this with one of the programs I wrote, and rewrote it to conform to Apple's new guidelines back in 2009, when Apple first notified developers that they should not expect their programs to be able to write to the applications folder, and told developers to use /library/Application Support to keep files they need to write to.
I understand the reason for this, but from everything I've read, ML is way too restrictive for me and too many of my favorite apps would cease to run. I don't believe one needs to fall into a mud hole to realize it's a messy endeavor -- just watching others is evidence enough. For me, what I've read of restrictions, apps that no longer work, the grey look, etc, are enough to keep me away until it's an absolute must happen -- and then I'll be dragged kicking and screaming into this new future.
Post by: Highmac on September 23, 2012, 02:38:00 AM
SL works fine for me on the MBP so no plans to upgrade (like Kimmer, until I absolutely have to!)
Post by: Xairbusdriver on September 23, 2012, 07:52:50 AM
QUOTE
from everything I've read, ML is way too restrictive for me and too many of my favorite apps would cease to run.
The default is to run only known developers apps. And that's only on the first run, AFAIK. All you have to do is change the setting for that first run. What's so hard about that? Even Lion asks you to verify the downloaded app is OK to run the first time. It simply makes one aware that the app is not one installed by the OS/Apple but downloaded from "some where." It's a last chance to not run something that could damage your hardware/software. It requires a single click, once. What's the problem? Are the colored icons, and only in a Finder Side Bar, really that important?
Any app that doesn't work in Lion/ML is simply not being updated to the guidelines Apple has published for several years. I'm not sure I want to use an app that is that far behind, that's not what I call a 'supported app.' To each his own, I guess.I've yet to find an app that has not run perfectly well. Scanner sharing excepted, and that has never worked for me, no matter what OS I had.
Post by: Paddy on September 23, 2012, 09:03:18 AM
)Obviously, your mileage may vary somewhat, but I really LIKE Mountain Lion and as soon as I migrate one website that I still do in GoLive to Dreamweaver, this Mac Pro is getting updated too. That, and finding the time to do anything other than gasp for air between all the parental issues these days....(MIL's house is now ready for sale...Paddy is now ready for a rest home!)
Post by: Highmac on September 23, 2012, 10:28:46 AM
Edit: Or should that be "trying deliberately"?
Post by: kimmer on September 23, 2012, 01:17:08 PM
Apple cart.
Post by: RHPConsult on September 23, 2012, 01:55:24 PM
, but I hope I'm not yet too old to learn, since the rewards for doing so with my trusty iMac are manifestly so great.IAW Paddy & ABD.
Kimmer: We've used Harmony Remotes since I bought the first one at least 12-15 years ago from the company's Founder/President @ a MacWorld . . . sitting in one of the "tiny booths against the back wall" (where the great stuff used to be found!)
Our current model ("One") is the best yet, is rechargeable, and its HELP function works perfectly. It's the software-writing Neanderthals at Logitech who have decided not to update their app (per Tacit's always incisive analysis) that has left us out in the cold.
Fortunately the new Sony BlueRay player has it's own amazing remote. Our other "boxes" (Comcast cable, Bose theatre sound, and Panasonic plasma flat screen are tamed-and-coordinated beautifully by pre-ML installed Harmony software.
As soon as I find out
from the President of Logitech when they plan to truly support their customers, I'll come back here and report.
Post by: kimmer on September 24, 2012, 12:35:07 PM
QUOTE(RHPConsult @ Sep 23 2012, 11:55 AM) <{POST_SNAPBACK}>
Kimmer: We've used Harmony Remotes since I bought the first one at least 12-15 years ago from the company's Founder/President @ a MacWorld . . . sitting in one of the "tiny booths against the back wall" (where the great stuff used to be found!)
Well remember those days! Fun times. Our remote is a 6something - I can't read the fine print on it. Maybe we should have an earlier one. This version has been truly disappointing. There are some things we can't seem to program it to do, and that means I have to dig out the remote for the various items and use them anyhow, so why do we have this? Oh wait, it's a Sneakers gadget thing, that's why.
Post by: Xairbusdriver on September 24, 2012, 04:04:44 PM
The 'sound bar' is now for sale, btw. Barely used, still has lots of sound in it, it's nearly full! It's hiding on top of a very tall bookcase holding those amazing stories that come with indexes, bibliographies and notes! You can even trade them for other used books! Only batteries required are when the other person is trying to sleep!
Post by: RHPConsult on September 24, 2012, 05:56:30 PM
Maybe all is not awry @ Logitech/Harmony
I got "Daphne" who very much seemed to know what to do. She was familiar with The Problem, which I described fully armed with Tacit's analysis
"We" trashed the old install, then other 6-8 items buried in Library/Preferences and elsewhere – with names that were alphabetic and/or numeric, but all obscure and quite unfamiliar. Not everyone with ML, she said, has to go through the entire drill as I did
AOK now.
She also said their engineers are working a new update to make it easier.Very patient operative, like the old days with Harmony. I've always thought it was the very best "universal" remote (primarily because of the web site's role in setting-up) though there have been very uneven experiences with tech support. Daphne may indicate an "upgrade" there, too.
Everything's copacetic!
And, thanks again, Tacit.
Post by: Highmac on September 25, 2012, 01:07:27 AM
Glad you found some genuine support from tech support
We've been using Philips Pronto (we're on our second) for many years - Caroline is the queen of programming it. It was responsible (to blame?!) for us getting Virtual PC on the G3 iMac
Sadly, since it is a brilliant piece of kit, it has been abandoned by Philips.