Post by: dplank on October 03, 2012, 07:12:58 PM
I tried to open Mail and it gave me this error message:
"You can't use this version of Mail on this version of Mac OS X. You tried to open Mail version 4.5 (1084-1085 in:
/Mail 10-39-45-061/Mail.app
It can't be used on this version of Mac OS X (I am using OS 10.6.8). Try opening the version of Mail located in the Applications folder on your computer. For more information, click the Help button."
I tried opening the Mail program in my App. Folder, but I get the same message. I tried the Help button, but there was no reference to this issue. I tried the usual places online that might offer info without success.
Any ideas out there from the Techies?
Post by: Xairbusdriver on October 03, 2012, 08:02:48 PM
Reason? 4.5 is not the new version of Mail, that would be 6+
The first thing I'd do would be to reinstall the version you previously had. It should be easy to find in Time Machine. Go back to just before the date you installed the version that's not working.
Did you use the 10.6.8 Combo Updater? If not, get it <from Apple> and see if it doesn't automatically install the correct version.
Last but not least, what is the version of the Mail app that is in your Applications folder? Just do a command-i on it and the Info window should pop up and show you that. If you're in Column view, you don't even have to do the command-i part, just select the app and its info will show in the next column. It may be the 3+ version that should have been updated when you installed SL. At least the Combo version of the installer will do that.
Post by: dplank on October 03, 2012, 10:31:45 PM
Post by: tacit on October 04, 2012, 02:03:50 AM
QUOTE(dplank @ Oct 4 2012, 03:31 AM) <{POST_SNAPBACK}>
I've tried everything you suggested with the same result. Same error message. I downloaded the combo, restarted and the same error message appeard. I'm baffled, as the combo should have been the replacement for the other version. It came up as the 4.5 version! How can that be when the download is clearly marked 10.6.8?
10.6.8 is the version of Mac OS X, the operating system. Other programs have their own version numbers. For example, with Mac OS X 10.6.8, I am running Safari version 5.1.7 and Mail version 4.6.
It looks like you for some reason moved your Mail program out of the Applications folder. You should keep your Applications in your Applications folder. if you move Mail out of the Applications folder and then do a system update, this error can happen. The fix is discussed here:
http://support.apple.com/kb/TS4424?viewloc...mp;locale=en_US
Post by: dplank on October 04, 2012, 12:47:09 PM
Post by: Xairbusdriver on October 04, 2012, 01:13:36 PM
Post by: kimmer on October 04, 2012, 01:42:23 PM
QUOTE(tacit @ Oct 4 2012, 12:03 AM) <{POST_SNAPBACK}>
Hi. Did you follow the instructions that apple has listed in the above article? If so, then I would follow the links listed in the article and re-download both the Mac OS X Update v10.6.8 Combo v1.1 and the Security Update 2012-004, and then reinstall them from these fresh copies.
Post by: dplank on October 05, 2012, 01:04:28 PM
I am geting mail through Comcast, but not with Apple Mail. I'm lost.
Post by: Xairbusdriver on October 05, 2012, 04:03:12 PM
<Update v10.6.8 Combo v1.1>
<Security Update 2012-004>
Post by: jchuzi on October 05, 2012, 04:03:46 PM
Post by: dplank on October 06, 2012, 12:55:12 AM
<Update v10.6.8 Combo v1.1>
<Security Update 2012-004>
Yes I did. I just cannot figure out where Mail 4.6 went.
Post by: Xairbusdriver on October 06, 2012, 04:22:31 PM
QUOTE
I just cannot figure out where Mail 4.6 went.
What are you using to search your drive?What "View" do you use for a Finder window? Column, Icon or List?
Post by: dplank on October 06, 2012, 07:51:55 PM
When I tried the combo update I had both Mail 4.6 and 4.5 in the list. Mail 4.6 is no longer in the system profiler list.
Sorry to take so long between replies, but I am bein nurse to my wife who just had a full knee replacement.
Post by: Xairbusdriver on October 06, 2012, 08:21:27 PM
QUOTE
I use the system profiler to search
Uhmmm...never thought of using that for search! Most use the Finder to...uhmn...find things. I don't care for it that much (I use a third-party Finder replacement) but it does have a search function built-in. There should be a search box in the upper right-hand part of any Finder window, just make sure the "Tool Bar" is showing.
Select Show Tool Bar if it's not showing
Now you can see the Search box
Sort by Name
Or just use Column View and stuff is automatically sorted by Name
At least this way you should be able to find anything in your Applications Folder that has "Mail" as the first part of its name. Just report your results when you have time and/or your wife is better!
Post by: dplank on October 07, 2012, 01:59:36 PM
I've gone through all of those search methods without success. The only Mail verion I have is 4.5 and when I attempt to open it I get that "you can't use this verion of Mail with this version of Mac OS X" message.
I don't have a disc of Snow Leopard so I can't use my copy of Pacifist.
Post by: Xairbusdriver on October 07, 2012, 02:41:33 PM
Post by: dplank on October 07, 2012, 06:25:43 PM
Post by: Xairbusdriver on October 07, 2012, 08:53:25 PM
Delete the updater you downloaded earlier.
Now, download the combo <updater at this link>. Please report where it appears on your drive, its path would be handy.
Do you have any kind of graphics editor? iPhoto might even work to convert a screen capture to a jpeg and crop out un-needed areas.
Post by: dplank on October 08, 2012, 09:28:36 PM
I downloaded the new updater which appeared on my desktop. That is where it resides now.
Post by: Xairbusdriver on October 09, 2012, 08:39:40 AM
If there IS a "Change Install Location..." button, click it and tell us what your choices are.
If that button is NOT there, please confirm what other buttons are available?
Post by: dplank on October 10, 2012, 02:01:11 PM
There is one place to install it: on the hard drive.
That's it!
Maybe my only recourse is to upgrade to Mountain Lion??
Post by: Xairbusdriver on October 10, 2012, 06:02:02 PM
Post by: dplank on October 11, 2012, 11:20:32 AM
Very frustrating!!
Post by: tacit on October 11, 2012, 03:22:28 PM
QUOTE(dplank @ Oct 11 2012, 04:20 PM) <{POST_SNAPBACK}>
No go. Same results. "This version of Mail can not be used with this version of OS 10.6.8"!
Very frustrating!!
Very frustrating!!
You do have Mail in your Applications folder and nowhere else on your hard drive, right?
Post by: Xairbusdriver on October 11, 2012, 05:34:46 PM
QUOTE
This version of Mail can not be used with this version of OS 10.6.8
And that version of Mail is...?If I recall correctly, you stated that you had absolutely no copies of Mail on your drive. If so, then the one now installed is the one from the Combo Installer. I'm not home right now and can't efficiently search the web, so I can't recall exactly what version should be usable. So, for now, just tell us the version you are seeing. Also tell us exactly the path to it, all the way from hard drive root ( "/" ).
It would be great if you tried using the Search function of Finder, just type command -F, when the Finder is the active, front-most app. Be sure it is searching your whole drive, not just your "Home" folder, also.
Back in your first post you had the following:
QUOTE
/Mail 10-39-45-061/Mail.app
What exactly is "/Mail 10-39-45-061" and why is a copy of Mail in there? 
Post by: dplank on October 11, 2012, 06:22:34 PM
I now have Mail v. 4.5 on my hard drive. That is the only copy of Mail on my computer and yes it is in the Applications folder.
Reply to Xairbusdriver
After the Combo Update all I have is Mail 4.5 which is the incorrect version (version 4.6 is what is needed)
"/Mail 10-39-45-061" is the path from the root by doing the search -F on my HD. I also checked the "Get Info" command and It also indicated that is the path.
Post by: Xairbusdriver on October 11, 2012, 07:46:45 PM
QUOTE
"/Mail 10-39-45-061" is the path from the root by doing the search -F on my HD. I also checked the "Get Info" command and It also indicated that is the path.
I believe you. What I don't understand is where or why you have a folder/directory named "Mail 10-39-45-061" with Mail installed in it. Even on 10.6.8, the path should be "/Applications/Mail"! Is the Mail 4.5 the one that is in that path (/Mail 10-39-45-061/Mail)?Is there anything else in "/Mail 10-39-45-061"?
I'm assuming you must have an "Applications" directory/folder. That's where Mail needs to be. Move it there. Delete any and all alias', including it's appearance in your Dock. Other than the Dock, any alias should have a small curved arrow on the lower left-hand corner of its icon.
Apple installed software should not be moved from where it is normally installed. Most apps are in the "Applications" folder/directory. Most utilities are in the "Utilities" folder/directory. If you or anything else moves them out of there, they will not be updated by any later System or app updater. I think that is why the Combo updater is not 'seeing' any "Mail.app" to update.
FYI, my D-i-L is running Mail 4.5 (1084) right now in 10.6.8 on her MBP (although I'm sure she's behind some updates...). Not sure why it won't run for you... assuming it is in your Applications directory/folder, not in "/Mail 10-39-45-061".
Post by: dplank on October 11, 2012, 08:43:39 PM
Before I ran the Combo Updater I made sure that Mail 4.5 was the only item named Mail in the Applications folder. When the Combo was done that folder was in the Applications folder.
This is the way the folder contents looked:
AvailableFeeds
BackupTOC.plist
DefaultCounts
Envelope Index
LSMMap2
Mail Downloads
Mailboxes
MessageRules.plist
MessageRules.plist.backup
MessageUidsAlreadyDownloaded3
Metadata
OpenedAttachments.plist
POP-d.plank1@mail.comcast.net
RSS
SearchHistory.plist
Signatures
Post by: Jack W on October 11, 2012, 08:52:06 PM
QUOTE(dplank @ Oct 11 2012, 07:22 PM) <{POST_SNAPBACK}>
!st I'll reply to Tacit
I now have Mail v. 4.5 on my hard drive. That is the only copy of Mail on my computer and yes it is in the Applications folder.
I now have Mail v. 4.5 on my hard drive. That is the only copy of Mail on my computer and yes it is in the Applications folder.
I am running OS X 10.6.8
And my Mail is also v4.5
in
Macintosh HD>Applications
My personal mail is on Macintosh HD>Users>MyUserAccount>Library>Mail
Where MyUserAccount is my username.
MeThinks that Mail v4.5 is the correct version for 10.6.8
Are you sure you're running 10.6.8
Where did you get the idea that Mail should be v4.6 ?
(a question for Tacit - what is the correct version of Mail in 10.6.8?)
My last update was the 10.6.8 Combo updater which installed Mail v4.5 (if it wasn't there before.)
FWIW,
Jack
Post by: Jack W on October 11, 2012, 09:02:53 PM
QUOTE(dplank @ Oct 11 2012, 09:43 PM) <{POST_SNAPBACK}>
I just don't understand why a folder named "/Mail 10-39-45-061" is even being created.
Before I ran the Combo Updater I made sure that Mail 4.5 was the only item named Mail in the Applications folder. When the Combo was done that folder was in the Applications folder.
This is the way the folder contents looked:
AvailableFeeds
BackupTOC.plist
DefaultCounts
Envelope Index
LSMMap2
Mail
Mail Downloads
Mailboxes
MessageRules.plist
MessageRules.plist.backup
MessageUidsAlreadyDownloaded3
Metadata
OpenedAttachments.plist
POP-d.plank1@mail.comcast.net
RSS
SearchHistory.plist
Signatures
Before I ran the Combo Updater I made sure that Mail 4.5 was the only item named Mail in the Applications folder. When the Combo was done that folder was in the Applications folder.
This is the way the folder contents looked:
AvailableFeeds
BackupTOC.plist
DefaultCounts
Envelope Index
LSMMap2
Mail Downloads
Mailboxes
MessageRules.plist
MessageRules.plist.backup
MessageUidsAlreadyDownloaded3
Metadata
OpenedAttachments.plist
POP-d.plank1@mail.comcast.net
RSS
SearchHistory.plist
Signatures
The folder you describe above is in your Macintosh HD:Users:dplank:Library folder, not in MacintoshHD:Applications
The Macintosh HD:Applications folder should only have the Mail application, not all those other things.
I ain't no expert like Tacit, but that's the way I see things.
Jack
Post by: Xairbusdriver on October 11, 2012, 09:22:45 PM
QUOTE
This is the way the folder contents looked:
AvailableFeeds
BackupTOC.plist
DefaultCounts
Envelope Index
LSMMap2
Mail
Mail Downloads
Mailboxes
MessageRules.plist
MessageRules.plist.backup
MessageUidsAlreadyDownloaded3
Metadata
OpenedAttachments.plist
POP-d.plank1@mail.comcast.net
RSS
SearchHistory.plist
Signatures
What "folder" are you talking about? That is definitely not a normal "Applications" folder/directory.AvailableFeeds
BackupTOC.plist
DefaultCounts
Envelope Index
LSMMap2
Mail Downloads
Mailboxes
MessageRules.plist
MessageRules.plist.backup
MessageUidsAlreadyDownloaded3
Metadata
OpenedAttachments.plist
POP-d.plank1@mail.comcast.net
RSS
SearchHistory.plist
Signatures
Is it the "/Mail 10-39-45-061" I asked about?
I have no idea what kind of folder/directory it is since it has files that should be in Applications, ~/Library/Preferences, ~/Library/Mail, etc.
How about this, open a Finder window with the Side Bar enabled. Press command-3. Select Applications. Click, hold and drag the lower right-hand corner to make the window as tall as possible but narrow enough to just show the list of applications in the first column. Scroll up to the very top of the window/list. Press command-shift-4. Press the space bar. Move the cursor over the Finder window to highlight it. Single click the mouse button to capture the highlighted area.
If the entire list will not fit in the tall, narrow window, scroll down enough to have the last item in the previous image be the first item in the next. Continue until you have the entire list of items in your Applications folder captured in images.
If the image(s) are .png, open them in Preview. Use Save As... and select JPEG as the format. Using the Full Editor upload the image(s) in a new post. Use the "Attachments Manage Current Attachments (NUMBERofIMAGES)" popup list to select each image, one at a time, to insert in the message.
Thanks!
Post by: Xairbusdriver on October 11, 2012, 09:34:49 PM
[attachment=2723:Top.gif]
Top portion
[attachment=2724:Bottom.gif]
Bottom portion
Top portion
[attachment=2724:Bottom.gif]
Bottom portion
Post by: krissel on October 13, 2012, 02:59:21 AM
According to most of the Apple support threads the fix for most people is to eliminate ALL copies of Mail, reinstall the original 4.2 that comes with the Snow Leopard disc, then run the combo update, then the security update. I believe it is the security update that changes the Mail from 4.5 to 4.6, not the combo update.
You stated you don't have a disc for 10.6, so do you have any Mail apps on your backup drives that you could copy over?
Here are a bunch of links to Apple threads discussing the problem and some finding relief. You are not alone.
https://discussions.apple.com/article/TS4424#/?filter=qa
https://discussions.apple.com/thread/4405777?tstart=0
https://discussions.apple.com/message/19960090#19960090
Post by: dplank on October 13, 2012, 08:28:28 PM
I have a copy of Mail 4.5 on a backup disc. I copied it to my desktop and it is there waiting for the next move.
I will give it a try these suggestions you gave me from the links you provided. I'm glad to know I am not the only one having this problem.
As soon as I get some time to work on this again I will let you know the result.
Thanks for your help
Post by: dplank on October 22, 2012, 10:39:38 PM
I am totally frustrated. I tried your suggestions several different ways with no luck.
Would updating to Mountain Lion bring Mail back to use?
Post by: sluggo on October 23, 2012, 07:02:19 AM
QUOTE(Jack W @ Oct 11 2012, 09:52 PM) <{POST_SNAPBACK}>
MeThinks that Mail v4.5 is the correct version for 10.6.8
Are you sure you're running 10.6.8
Where did you get the idea that Mail should be v4.6 ?
(a question for Tacit - what is the correct version of Mail in 10.6.8?)
Are you sure you're running 10.6.8
Where did you get the idea that Mail should be v4.6 ?
(a question for Tacit - what is the correct version of Mail in 10.6.8?)
Just as an FYI, I've been using 10.6.8 for some time. A quick "Get Info" on my Mail app does indeed show it to be version 4.6.
You stated that the updates came from Apple. Was it via Software Update? Not that I could shed any light on it, was just curious.
Post by: tacit on October 23, 2012, 02:22:30 PM
QUOTE(dplank @ Oct 14 2012, 01:28 AM) <{POST_SNAPBACK}>
Hey Krissel,
I have a copy of Mail 4.5 on a backup disc. I copied it to my desktop and it is there waiting for the next move.
I have a copy of Mail 4.5 on a backup disc. I copied it to my desktop and it is there waiting for the next move.
Don't put it on your desktop. Put it directly into the Applications folder.
It sounds like something is going wrong because Mail is in a place besides your Applications folder. It is very important to make sure that it is nowhere on your hard drive except the Applications folder--not in its own folder, not on the desktop, not anywhere else.
I wonder if part of what's going wrong is that you are somehow making an ALIAS of it in the Applications folder, instead of actually putting it into the Applications folder.
Take Mail 4.5, put it in your Applications folder, then take a snapshot of your screen so we can see what's happening.
Post by: dplank on October 24, 2012, 09:32:21 AM
Yes, the update came via Software Update.
Tacit -
Mail was only put on the desktop to keep it from being lost. I wanted to make sure that Mail was ready to be put into the Applications folder when I started the next attempt to solve the problem.
Gentlemen (Krissel and Xairbusdriver as well), I really appreciate all the time you have given me in trying to solve this glitch. Mail is firmly placed in the Applications folder where it should be and after re-downloading the Combo update and following the instructions I still get "This version of Mail will not work with this version of Mac OS".
Would updating to Moutain Lion solve this issue?
Post by: dplank on October 24, 2012, 09:19:44 PM
I can take a pic of my Applications folder, but how do I get it into Techsurvivors?
Post by: kimmer on October 24, 2012, 11:38:39 PM
QUOTE(dplank @ Oct 24 2012, 07:19 PM) <{POST_SNAPBACK}>
Tacit -
I can take a pic of my Applications folder, but how do I get it into Techsurvivors?
I can take a pic of my Applications folder, but how do I get it into Techsurvivors?
Info on how to upload attachments to TS can be found here:
http://www.techsurvivors.net/forums/index....st&p=190188
Post by: Xairbusdriver on October 25, 2012, 09:35:54 AM