Post by: LR827 on October 05, 2014, 09:16:39 AM
He uses Pages for dictating his documents but now the dictating function does not work properly. A new blank document can be dictated on -- once only -- then the dictating function screws up. The "Done" link is gone, as is the voice line graph. A new blank document can be dictated on -- sometimes -- but it can only work once.
Has anyone else had this problem? Pages is the primary app that he uses. Fortunately, he did not install the ios 8 upgrade on his iPhone, so he can dictate into Pages on his iPhone. But any information about when Pages will be fixed?
Thanks folks!
Lorraine
Post by: Xairbusdriver on October 05, 2014, 08:21:20 PM
Post by: LR827 on October 06, 2014, 04:45:31 PM
QUOTE(Xairbusdriver @ Oct 5 2014, 07:21 PM) <{POST_SNAPBACK}>
Have you checked/searched Bing/Google/Apple Support Forums for info on the Pages problem? I think my first choice for Apple S/W problems is still the Support Forms, that's where there will probably be a whole forum just for Pages.
I contacted Apple Support as you suggested, who referred me to App support, who called within a few minutes. They said the dictation issue with Pages was known and they had put a priority on finding a work-around.
Meanwhile they suggested all the work-arounds I had already tried -- closing Pages, turning off and restarting the iPad, and even deleting and re-downloading a fresh copy. Lastly they recommended what we have been doing, dictating into Notes and pasting back into Pages.
Anyway the good news was that they called me back pretty quickly and that they know of the problem and are working on a fix. So I'll just wait for the little update-alert on the App store icon, and keep dictating into Notes for now.
Thanks!
Lorraine
Post by: Xairbusdriver on October 06, 2014, 08:10:51 PM
"Support Forms" should be "Support Forums". Calling Apple Support can cost money if you are not covered by Apple Care or if you are beyond the Phone Support time limits. Apple Forums are hosted by Apple but not usually monitored by them. They are similar to TS except magnitudes larger. That is both an advantage and a curse. Being so large, they will quite often already have a topic that concerns your problem with anything made by Apple. But, being so large, it may be difficult to find the area that has your problem and, even worse, you may come upon a 20 page list of "answers" that weave all over the place. Some threads may actually have the answer you need but it may be near the middle of those 20 pages, hiding in plain sight! Still, because of the depth of questions, I usually find an answer there. The commenters are also 'graded' by various measures, not just how many posts they've made, but also by how many useful answers provided.Another problem with the Apple Forums is there are often many questions that don't grab anyone's attention for weeks. The biggest problem with TS is the rather small number of people who visit daily. Help get the word out when you do get a useful response here. That's the only kind of 'advertising' we have at TS.
Post by: LR827 on October 27, 2014, 09:18:17 AM
Glad it's fixed -- will try not to feel annoyed that they never sent an alert!
Post by: Xairbusdriver on October 27, 2014, 10:30:58 AM
