Post by: lizharbin on May 22, 2015, 10:37:08 PM
Post by: Xairbusdriver on May 23, 2015, 10:23:33 AM
Obviously, you need to be sure you are actually using the correct password. It should be in any password manager you might be using, but it should also be in Keychain. Before deleting anything, make sure you copy every single piece of info in every single area/tab of every single account in Mail. Screen shots will probably be even easier. If you start deleting stuff, you're going to have to re-enter it, eventually, and I don't trust my memory! YMMV.
Other solutions involve repairing your Keychain, deleting your account(s), or the Mail plist, etc. Please report how and what worked for you.
Post by: lizharbin on May 23, 2015, 09:13:50 PM
QUOTE(Xairbusdriver @ May 23 2015, 11:23 AM) <{POST_SNAPBACK}>
This is usually a preference file problem. The trick is knowing which part to fix. This is the most logical, step-by-step trouble-shooting page I've seen for this problem. It may help to know that it's not just Mail, same things happened to other email apps, including Outlook.Although you mentioned two different problems, I think these steps will fix both of them. First, make sure you have the correct name(s) for your ISP servers (should be easily found on their site(s)).
Obviously, you need to be sure you are actually using the correct password. It should be in any password manager you might be using, but it should also be in Keychain. Before deleting anything, make sure you copy every single piece of info in every single area/tab of every single account in Mail. Screen shots will probably be even easier. If you start deleting stuff, you're going to have to re-enter it, eventually, and I don't trust my memory! YMMV.
Other solutions involve repairing your Keychain, deleting your account(s), or the Mail plist, etc. Please report how and what worked for you.
Obviously, you need to be sure you are actually using the correct password. It should be in any password manager you might be using, but it should also be in Keychain. Before deleting anything, make sure you copy every single piece of info in every single area/tab of every single account in Mail. Screen shots will probably be even easier. If you start deleting stuff, you're going to have to re-enter it, eventually, and I don't trust my memory! YMMV.
Other solutions involve repairing your Keychain, deleting your account(s), or the Mail plist, etc. Please report how and what worked for you.
I followed the instructions for Why Does Mail Keep Asking For My Password, a few times after password wasn't accepted. One thing I am certain of is that I have entered the correct password. Keychain confirms password.
Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.
Post by: Xairbusdriver on May 23, 2015, 09:15:22 PM
QUOTE
First, make sure you have the correct name(s) for your ISP servers (should be easily found on their site(s)).
How many accounts do you have? Which one is at your ISP? Are you using that one as the "Outgoing Mail Server (SMTP) in all the accounts? Some ISPs require that, some don't.
Post by: Paddy on May 24, 2015, 01:43:09 PM
QUOTE(lizharbin @ May 23 2015, 10:13 PM) <{POST_SNAPBACK}>
I followed the instructions for Why Does Mail Keep Asking For My Password, a few times after password wasn't accepted. One thing I am certain of is that I have entered the correct password. Keychain confirms password.
Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.
Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.
Liz, is none of your outgoing email working? I know you have a me.com account (which you used to sign up here) and that your ISP is Charter (yes, we also have your IP - rather than waste time asking you, I just looked it up) - does the me.com account not work either? It uses a different outgoing mail server than Charter.
If the problem is isolated to the Charter email, are you using POP or IMAP? Have you removed all the failed outgoing messages from your outbox? If you're using IMAP, have you checked to make sure you haven't exceeded your storage limit?
And finally, have you called Charter?
Post by: lizharbin on May 25, 2015, 05:58:34 PM
QUOTE(Paddy @ May 24 2015, 02:43 PM) <{POST_SNAPBACK}>
QUOTE(lizharbin @ May 23 2015, 10:13 PM) <{POST_SNAPBACK}>
I followed the instructions for Why Does Mail Keep Asking For My Password, a few times after password wasn't accepted. One thing I am certain of is that I have entered the correct password. Keychain confirms password.
Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.
Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.
Liz, is none of your outgoing email working? I know you have a me.com account (which you used to sign up here) and that your ISP is Charter (yes, we also have your IP - rather than waste time asking you, I just looked it up) - does the me.com account not work either? It uses a different outgoing mail server than Charter.
If the problem is isolated to the Charter email, are you using POP or IMAP? Have you removed all the failed outgoing messages from your outbox? If you're using IMAP, have you checked to make sure you haven't exceeded your storage limit?
And finally, have you called Charter?
I have a me.com and a yahoo account on the mail app. Yahoo sends messages but me.com doesn't.
ISP is now Time Warner. Time Warner says they don't have a block on anything.
me.com web mail works perfectly.
I'm using IMAP.
All failed outgoing messages are removed.
I have more free storage space than used.
Keychain shows the password that I'm using.
Everything I look up tells me SMTP should be smtp.me.com. Before I asked for your help, I opened "Edit SMTP server list" and deleted iCloud (iCloud) from the list.
I then clicked the SMTP list to change to smtp.me.com and save, when I reopen preferences iCloud (iCloud) is back there. I believe outgoing mail has been using iCloud (iCloud) for a long time.
Post by: lizharbin on May 25, 2015, 10:01:14 PM
Post by: Paddy on May 26, 2015, 01:29:52 PM
I didn't know what email account this was affecting or whether it was IMAP or not, but that is definitely something you should try.Post by: lizharbin on May 26, 2015, 05:46:36 PM
QUOTE(Paddy @ May 26 2015, 02:29 PM) <{POST_SNAPBACK}>
Liz, the mail is on the server with IMAP, so you shouldn't lose anything. With IMAP, a basic troubleshooting step is deleting the account in Mail and adding it back in again. Voodoo, but it works sometimes. I didn't know what email account this was affecting or whether it was IMAP or not, but that is definitely something you should try.
I didn't know what email account this was affecting or whether it was IMAP or not, but that is definitely something you should try.Talk about voodoo, that is why I'm in this fix because I was only using mail normally when it started asking for my password then slowly went down hill to where I am today. I'm grateful for web mail at this point.
Today I can't get to mail preferences. When I try mail freezes. So far I have trashed "com.apple.Mail.plist"and Mail plug-in, reset Pram, started up in "safe mode", restarted normally and at some point emptied trash.
This is affecting my mail app. where I have two accounts, me.com and yahoo mail. It is IMAP.
Earlier today when I tried to see if I had an answer from you from last night, this site wouldn't open because of a bug alert. Curious to know if there might have been a bug or if that was another one of those weird happenings.
Post by: Xairbusdriver on May 26, 2015, 07:31:53 PM
My first thought, was that the plist was corrupt. But you say you've deleted it. Was Mail running when you did that?
If you don't know, try it again, after Quitting Mail. You don't really have to delete it or even move it to the trash; all you really have to do is change its name, add something like "flakey" to its name.I have also not heard if you've tried using Mail as a different user. You should have at least one additional, maybe very seldom used, user set up just for testing purposes like this. If an app works when you're signed in as that secondary user, then you know the problem is not with the app. But it could be one of it's maybe hundreds of supplementary files, most notably the plist, that are bad.
Additionally, please do only one thing at a time and report back what you did and what happened. Doing several things at once, without reporting the exact order, just makes it confusing for everyone. Please read one post, with suggestions, at a time. If there are several steps, repost back before proceeding to the next one. Finish those suggestions before going to the next post, unless we can see that those steps are a dead end.
You can do this!
Many of us have done it before, sometimes more than once. Sometimes there is just one step that keeps getting missed. I've yet to see "magic" fix anything, however. 
Post by: lizharbin on May 26, 2015, 08:27:43 PM
QUOTE(Xairbusdriver @ May 26 2015, 08:31 PM) <{POST_SNAPBACK}>
You also have the ISP account. You just haven't included it in the accounts in Mail. As I said earlier, some ISPs won't let you use other SMTP servers, they force you to use theirs, at least from Mail. They may say it's to prevent you from SPAMming and ruining their reputation... no matter how bad that may already be.
My first thought, was that the plist was corrupt. But you say you've deleted it. Was Mail running when you did that? If you don't know, try it again, after Quitting Mail. You don't really have to delete it or even move it to the trash; all you really have to do is change its name, add something like "flakey" to its name.
I have also not heard if you've tried using Mail as a different user. You should have at least one additional, maybe very seldom used, user set up just for testing purposes like this. If an app works when you're signed in as that secondary user, then you know the problem is not with the app. But it could be one of it's maybe hundreds of supplementary files, most notably the plist, that are bad.
Additionally, please do only one thing at a time and report back what you did and what happened. Doing several things at once, without reporting the exact order, just makes it confusing for everyone. Please read one post, with suggestions, at a time. If there are several steps, repost back before proceeding to the next one. Finish those suggestions before going to the next post, unless we can see that those steps are a dead end.
You can do this! Many of us have done it before, sometimes more than once. Sometimes there is just one step that keeps getting missed. I've yet to see "magic" fix anything, however.
My first thought, was that the plist was corrupt. But you say you've deleted it. Was Mail running when you did that?
If you don't know, try it again, after Quitting Mail. You don't really have to delete it or even move it to the trash; all you really have to do is change its name, add something like "flakey" to its name.I have also not heard if you've tried using Mail as a different user. You should have at least one additional, maybe very seldom used, user set up just for testing purposes like this. If an app works when you're signed in as that secondary user, then you know the problem is not with the app. But it could be one of it's maybe hundreds of supplementary files, most notably the plist, that are bad.
Additionally, please do only one thing at a time and report back what you did and what happened. Doing several things at once, without reporting the exact order, just makes it confusing for everyone. Please read one post, with suggestions, at a time. If there are several steps, repost back before proceeding to the next one. Finish those suggestions before going to the next post, unless we can see that those steps are a dead end.
You can do this!
Many of us have done it before, sometimes more than once. Sometimes there is just one step that keeps getting missed. I've yet to see "magic" fix anything, however. I set up another user in my late husband's name some time ago. If that is what you are talking about it sounds promising if I have the password recorded. Otherwise, I believe I can manage to set up another one.
I could set up email with Time Warner but so far hadn't needed or wanted it. This crazy email app is just that. I have received an email in Yahoo today where it wasn't doing anything yesterday. At least it didn't freeze, it just asked for the password and didn't like it. I clicked to send a message with me.com and freeze.
Ok, I'll get back to you and let you know what I accomplish.
Post by: lizharbin on May 26, 2015, 09:27:51 PM
Post by: lizharbin on May 27, 2015, 08:30:34 PM
QUOTE(lizharbin @ May 26 2015, 10:27 PM) <{POST_SNAPBACK}>
Well, my late husband has Mail. Is there any way to I can get mine back?
I'll add my reply to another thread I started hoping something else would help. My situation seems to have gotten worse by the hour. Mail freezes any time I click anything so I can no longer access preferences. I was at least getting yahoo mail there this morning.
Post by: Paddy on May 27, 2015, 10:05:30 PM
Anyway - do you happen to have a Time Machine (or cloned) backup?
Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.
Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/
The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).
Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.
At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.
Post by: lizharbin on May 28, 2015, 05:21:36 PM
QUOTE(Paddy @ May 27 2015, 11:05 PM) <{POST_SNAPBACK}>
Um, Liz, it's really better NOT to start new threads on the same issue. If you were having a different issue, then yes, by all means, but it gets very confusing if you have two threads going on exactly the same problem.
Anyway - do you happen to have a Time Machine (or cloned) backup?
Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.
Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/
The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).
Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.
At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.
Anyway - do you happen to have a Time Machine (or cloned) backup?
Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.
Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/
The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).
Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.
At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.
First, starting a new thread came about because I thought I was changing the subject. I didn't start a new thread one time and got dressed down.
I do have Time Machine. I also have a exterior hard drive. It's been several since I did any backing up. I assume mail would be there only old.
There is a lot recommended here so where would be the best starting place?
You say,
QUOTE
I'd try restoring your entire user->Library->Mail-V2 folder
Do you have a link for instructions?I'm not sure how
QUOTE
recreate your mail accounts in Thunderbird
works. Downloading it, I can do but how would Thunderbird recreate the mail app?QUOTE
(you could restore the app itself from Time Machine too)
Do you have a link for explaining this? Or would you advise that I start with the least invasive thing and go from there? If there is any such thing.Also, when I opened Mail in another users name, mail is all there, including all my folders, sending and receiving as ever. The only thing I see wrong is that it is formatted just like web mail. It's better than not having email at all, but the reason for working so hard for the mail app, as I've always known it to be, is the ease of use.
Post by: Paddy on May 28, 2015, 06:28:25 PM
QUOTE(lizharbin @ May 28 2015, 06:21 PM) <{POST_SNAPBACK}>
QUOTE(Paddy @ May 27 2015, 11:05 PM) <{POST_SNAPBACK}>
Um, Liz, it's really better NOT to start new threads on the same issue. If you were having a different issue, then yes, by all means, but it gets very confusing if you have two threads going on exactly the same problem.
Anyway - do you happen to have a Time Machine (or cloned) backup?
Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.
Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/
The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).
Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.
At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.
Anyway - do you happen to have a Time Machine (or cloned) backup?
Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.
Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/
The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).
Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.
At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.
First, starting a new thread came about because I thought I was changing the subject. I didn't start a new thread one time and got dressed down.
I do have Time Machine. I also have a exterior hard drive. It's been several since I did any backing up. I assume mail would be there only old.
There is a lot recommended here so where would be the best starting place?
You say,
QUOTE
I'd try restoring your entire user->Library->Mail-V2 folder
Do you have a link for instructions?I'm not sure how
QUOTE
recreate your mail accounts in Thunderbird
works. Downloading it, I can do but how would Thunderbird recreate the mail app?QUOTE
(you could restore the app itself from Time Machine too)
Do you have a link for explaining this? Or would you advise that I start with the least invasive thing and go from there? If there is any such thing.Also, when I opened Mail in another users name, mail is all there, including all my folders, sending and receiving as ever. The only thing I see wrong is that it is formatted just like web mail. It's better than not having email at all, but the reason for working so hard for the mail app, as I've always known it to be, is the ease of use.
I'm afraid I'm now quite confused as to what you're doing/have done. Starting with your last statement - "I opened Mail in another users name, mail is all there, including all my folders, sending and receiving as ever...."
Um...do you mean you created another USER account in the System Preferences, logged in as this other user, and then put in all the settings for your Mail (Yahoo and me.com accounts) and everything works? The display is a preference - go to Mail->Preferences->Viewing, and change it to what I suspect was "Classic view"....
Anyway - if that's the case and Mail is working fine if you're logged in as a different user, then there is nothing wrong with the accounts themselves; you've got a corrupt file/preference somewhere.
Please let us know if that is in fact what you've done before we go any further.
As for the backup situation - there are words missing in what you typed, so I'm not sure when you last did a backup and therefore whether the backups would be of any use.
Post by: Xairbusdriver on May 28, 2015, 06:58:50 PM
QUOTE
I do have Time Machine. <CHOPPED> It's been several [days/weeks/months?] since I did any backing up.
Have you ever used Time Machine to restore anything? It's almost as simple as letting it make backups.I'd suggest simply Restoring your Mail Prefs file first.
- Step 1. Try to remember the date you noticed having these Mail problems.
- A. Open a Finder window.
B. "Enter" Time Machine.
- a. Use the TM icon in the Menu Bar.
b. If the TM icon is no in your Menu Bar, open the TM System Prefs and check the "Show Time Machine in menu bar" and Quit System Prefs. Return to step 1.B.
Step 3. Navigate to the location of the file/folder you want just as you would in a Finder window.
Step 4. Select the item. Click the 'Restore' button. You will now be returned to your regular Desktop.
QUOTE
I assume mail would be there only old.
True, but it's not really the mail messages that you want, unless it turns out that one of them caused the problems. Your mail messages are actually still on the IMAP servers, except for ones you've deleted. All we're trying to do at this point, is to get the Mail app to work. If Restoring the Prefs file doesn't work, we can then decide on the next step. Remember, one step at a time. That's why we like to have a single thread when working on a single problem. It's difficult enough to track what has happened in one thread, spreading those suggestions and replies over two or more threads becomes extremely difficult.
Post by: lizharbin on May 29, 2015, 11:12:09 AM
QUOTE
I'd try simply Restoring your Mail Prefs.
Xairbusdriver, I've moved "com.apple.Mail.plost" twice and each time I checked it had been restored.QUOTE
I'd try restoring your entire user->library->Mail-V2 folder
I had already moved parts of this folder to a folder on the desktop. So, per your advice, Paddy, minutes ago, I did the same with the entire folder. I then opened Mail. The screen didn't open so when I pointed the curser on the Mail icon in the menu bar I got the horrid spinning wheel.I guess the next question is, how do I restore Mail-V2? Or, what is my next step?
Post by: Xairbusdriver on May 29, 2015, 11:32:18 AM
QUOTE
I've moved "com.apple.Mail.plost" twice and each time I checked it had been restored. [emphasis added]
This sounds like you moved the file to your Desktop or even the Trash and restarted Mail. That is not using Time Machine, it is simply letting Mail recreate the plist. That's what any app does when it can't find its plist. However, if the data it is putting into the 'new' plist is bad/corrupted, then the 'new' plist will still contain that bad/corrupt data. Since you ran Mail in a different USER account (I think), then we can assume that the app itself is not the problem. The exact, same Mail app is being used by all USERS. The problem is most likely in the data it loads from the plist.What we are talking about is using Time Machine to replace the current plist with one from the past; one when Mail was operating normally/correctly. That is the primary purpose of Time Machine; Restore an item with a known, working, version. "Restoring" with Time Machine does not involve the user moving or deleting anything.
The instructions for restoring anything with Time Machine are in my last post. The only thing I would add to those would be to actually select whatever it is you want to "Restore" in the Finder window, before even opening Time Machine. I think TM will then have that item at least showing, if not selected, in the stack of windows displayed.
It might have helped people understand what Time Machine can do if it had been named "An Amazing File, Folder, Application, and General Machine Restorer". OTOH...
Have you, perchance, read "Eats, Shoots & Leaves".
Post by: lizharbin on May 29, 2015, 11:50:28 AM
QUOTE(Xairbusdriver @ May 29 2015, 12:32 PM) <{POST_SNAPBACK}>
QUOTE
I've moved "com.apple.Mail.plost" twice and each time I checked it had been restored. [emphasis added]
This sounds like you moved the file to your Desktop or even the Trash and restarted Mail. That is not using Time Machine, it is simply letting Mail recreate the plist. That's what any app does when it can't find its plist. However, if the data it is putting into the 'new' plist is bad/corrupted, then the 'new' plist will still contain that bad/corrupt data. Since you ran Mail in a different USER account (I think), then we can assume that the app itself is not the problem. The exact, same Mail app is being used by all USERS. The problem is most likely in the data it loads from the plist.What we are talking about is using Time Machine to replace the current plist with one from the past; one when Mail was operating normally/correctly. That is the primary purpose of Time Machine; Restore an item with a known, working, version. "Restoring" with Time Machine does not involve the user moving or deleting anything.
The instructions for restoring anything with Time Machine are in my last post. The only thing I would add to those would be to actually select whatever it is you want to "Restore" in the Finder window, before even opening Time Machine. I think TM will then have that item at least showing, if not selected, in the stack of windows displayed.
It might have helped people understand what Time Machine can do if it had been named "An Amazing File, Folder, Application, and General Machine Restorer". OTOH...
Have you, perchance, read "Eats, Shoots & Leaves".
Post by: Xairbusdriver on May 29, 2015, 12:19:09 PM
CODE
[quote] at the beginning and [/quote] at the end.
You can quickly type those 'tags' or use the buttons in the Full Editor.Quoting the entire post just gets excessively long (like my typing!
). BTW, there are some tips/instructions on how easy it is to format a post in the <Using the formatting functions, A hopefully helpful guide> pinned thread. Quoting is specifically covered in post <#5> and you don't need Mail to be able to read it. 
Post by: lizharbin on May 29, 2015, 12:36:28 PM
QUOTE
I'm afraid I'm now quite confused as to what you're doing/have done. Starting with your last statement - "I opened Mail in another users name, mail is all there, including all my folders, sending and receiving as ever...."
Um...do you mean you created another USER account in the System Preferences, logged in as this other user, and then put in all the settings for your Mail (Yahoo and me.com accounts) and everything works? The display is a preference - go to Mail->Preferences->Viewing, and change it to what I suspect was "Classic view"....
Anyway - if that's the case and Mail is working fine if you're logged in as a different user, then there is nothing wrong with the accounts themselves; you've got a corrupt file/preference somewhere.
Please let us know if that is in fact what you've done before we go any further.
Um...do you mean you created another USER account in the System Preferences, logged in as this other user, and then put in all the settings for your Mail (Yahoo and me.com accounts) and everything works? The display is a preference - go to Mail->Preferences->Viewing, and change it to what I suspect was "Classic view"....
Anyway - if that's the case and Mail is working fine if you're logged in as a different user, then there is nothing wrong with the accounts themselves; you've got a corrupt file/preference somewhere.
Please let us know if that is in fact what you've done before we go any further.
Paddy, I hope we are talking about the same thing as far as "another USER account". I'm sure I can confuse anyone since I'm old and don't remember computer lingo and names of features, etc. Most of the time I don't know which is the dock and which is the menubar.
To try to explain, at some point I set up another computer user. I needed it to check something else that wasn't acting right for me. I clicked my name in the menu bar, went to the other user, which happens to be in my late husband's name. That is where I set up email and where it appears to be webmail. Only, I can access it by way of the Mail app in the dock. Does this, at least somewhat, clear that up?
Does this mean my Mail app is fine and something in my email account is corrupted and I have to find out where and what it is?
Post by: Xairbusdriver on May 29, 2015, 12:43:06 PM
QUOTE
Does this mean my Mail app is fine and something in my email account is corrupted and I have to find out where and what it is?
Post by: lizharbin on May 29, 2015, 01:05:52 PM
QUOTE
What we are talking about is using Time Machine to replace the current plist with one from the past; one when Mail was operating normally/correctly. That is the primary purpose of Time Machine; Restore an item with a known, working, version. "Restoring" with Time Machine does not involve the user moving or deleting anything.
Xairbusdriver, I don't think Time Machine is going to do me any good because I had auto backup turned off. I must have done something with Time Machine in 2012 but no date appears in the timeline before today. It shows "now" and "today" everything else is greyed out.
Post by: lizharbin on May 29, 2015, 01:11:49 PM
QUOTE(Xairbusdriver @ May 29 2015, 01:43 PM) <{POST_SNAPBACK}>
QUOTE
Does this mean my Mail app is fine and something in my email account is corrupted and I have to find out where and what it is?
for the kudos. You're a hoot.
Post by: Xairbusdriver on May 29, 2015, 01:24:13 PM
QUOTE
You're a hoot.
Well, my Dad's name was "Al". 
Post by: lizharbin on May 31, 2015, 12:52:23 PM
Here is where I am now:
I can get as far as writing an email but clicking 'send' causes Mail to freeze. Trying to access preferences it freezes. Does that give you an indication where I can go now to clear this up?
It would make sense, in hind sight, to have been using Time Machine so I would have a pre-trouble time to go to. There just has to be a way to do what I need to do even if it is the hard way.
There is the option of going to the Apple Store but you can call me stubborn if you want to; I've been called it before. I prefer tenacious.
Post by: Paddy on May 31, 2015, 10:29:12 PM
QUOTE(lizharbin @ May 31 2015, 01:52 PM) <{POST_SNAPBACK}>
Mail has rebuilt brand new in my Mail app. Checking user->library->Mail; com.apple.Mail.plist and the V2 folder are showing up there. I understand since Mail is still not functioning properly, somewhere there is still bad/corrupt data.
Here is where I am now:
I can get as far as writing an email but clicking 'send' causes Mail to freeze. Trying to access preferences it freezes. Does that give you an indication where I can go now to clear this up?
It would make sense, in hind sight, to have been using Time Machine so I would have a pre-trouble time to go to. There just has to be a way to do what I need to do even if it is the hard way.
There is the option of going to the Apple Store but you can call me stubborn if you want to; I've been called it before. I prefer tenacious.
Here is where I am now:
I can get as far as writing an email but clicking 'send' causes Mail to freeze. Trying to access preferences it freezes. Does that give you an indication where I can go now to clear this up?
It would make sense, in hind sight, to have been using Time Machine so I would have a pre-trouble time to go to. There just has to be a way to do what I need to do even if it is the hard way.
There is the option of going to the Apple Store but you can call me stubborn if you want to; I've been called it before. I prefer tenacious.
Liz, given that you've tried various things AND Mail works just fine on another account, I'm tempted to get you to try the last option in this article:
http://www.macissues.com/2014/10/19/fix-ma...ng-to-yosemite/
QUOTE
Remove and rebuild Mail’s container
Mail is a sandboxed application in OS X, meaning that like many other applications it and its resources are isolated from other processes for security and stability reasons. As part of this setup, OS X will create a virtual container in which the program accesses the system resources it needs, and does so by accessing parts of the OS X filesystem through a special directory tree in your account’s library. This directory tree primarily contains aliases, but also contains files specifically for Mail, such as its preference and cache files.
If you remove the container for Mail, OS X will simply rebuild it and have Mail re-create the files it needs; however, doing so will clear out settings contained in these files, requiring you to set these up in Mail again. These can include mail accounts, signatures, smart mailboxes, and mail filters, so if you remove and rebuilt Mail’s container, expect to set these up again.
With this in mind, before clearing Mail’s container, be sure you have a full backup of your Mac. Then access the Go menu in the Finder with the Option key held down, and choose the menu item called “Library” that appears. In the Library folder, go to the Containers directory and move the folder called “com.apple.mail” to your Desktop (so you can restore it easily, if needed). After this, re-launch Mail, configure your e-mail accounts and other settings, and you should be up and running again.
Again, because of potential complications with setting up Mail, use this option after you have tried all others, after you have created a full backup, and only do so if you cannot get Mail to launch properly by any other means.
Mail is a sandboxed application in OS X, meaning that like many other applications it and its resources are isolated from other processes for security and stability reasons. As part of this setup, OS X will create a virtual container in which the program accesses the system resources it needs, and does so by accessing parts of the OS X filesystem through a special directory tree in your account’s library. This directory tree primarily contains aliases, but also contains files specifically for Mail, such as its preference and cache files.
If you remove the container for Mail, OS X will simply rebuild it and have Mail re-create the files it needs; however, doing so will clear out settings contained in these files, requiring you to set these up in Mail again. These can include mail accounts, signatures, smart mailboxes, and mail filters, so if you remove and rebuilt Mail’s container, expect to set these up again.
With this in mind, before clearing Mail’s container, be sure you have a full backup of your Mac. Then access the Go menu in the Finder with the Option key held down, and choose the menu item called “Library” that appears. In the Library folder, go to the Containers directory and move the folder called “com.apple.mail” to your Desktop (so you can restore it easily, if needed). After this, re-launch Mail, configure your e-mail accounts and other settings, and you should be up and running again.
Again, because of potential complications with setting up Mail, use this option after you have tried all others, after you have created a full backup, and only do so if you cannot get Mail to launch properly by any other means.
However, PLEASE make a full TimeMachine backup before you do anything more. (yes, even thought it's a problematic version of Mail, everything else is working, so BACK IT UP!!) Since you only have the two email addresses and both are IMAP, it's easy enough to set things up again. I wouldn't want to have to do that, since I have 15 email addresses in use at the moment in Mail, and it would take me a while, but 2 is a relative piece of cake, and rather than putzing around some more trying to find what bit is corrupt, might as well just start fresh.
And PLEASE - read the directions carefully, and follow them exactly.
Then report back.
Post by: lizharbin on June 01, 2015, 04:58:37 PM
QUOTE
Liz, given that you've tried various things AND Mail works just fine on another account, I'm tempted to get you to try the last option in this article:
http://www.macissues.com/2014/10/19/fix-ma...ng-to-yosemite/
http://www.macissues.com/2014/10/19/fix-ma...ng-to-yosemite/
Paddy, before looking for the Containers directory I tried again rebooting in "Safe Mode". I haven't taken it out by restarting the computer, although, I will shortly. In "Safe Mode" I again moved the com.apple.Mail.plist and the V2 folder to the desktop. (Those have again rebuilt.) Having no result, I opened the Containers folder and did a thorough search for the “com.apple.mail”. Unless I misread the instructions and found a different Containers folder (the instructions called it Containers directory) nothing pertaining to mail is there.
The path I took to get to it was, Finder, held the Option key, selected Library from Go Menu. Opened the Containers folder. I could do a screenshot to show you what is in it but I can assure you, assuming, I followed the correct path, no “com.apple.mail” exists there.
Then I called the Best Buy Geek Squad. !! To make a long story short, after doing their remote diagnostic, they offered three options: take the computer either to one of their stores or an Apple Store, or, as I think you suggested, use the disk to remove and restore OS. ?? The third might well be the path I'll take and that is to abandon my current user site and establish another one.
I bought this iMac new 8 years ago. I'm wondering if having a good Apple tech give it a thorough look-over would be a good idea. They might even find a solution to the Mail problem. What do you think?
Post by: Paddy on June 01, 2015, 09:48:07 PM
Let us know.
If that doesn't work...
As for anything related to Best Buy, I wouldn't let 'em near my Mac for love nor money. If you take it anywhere, take it to an Apple certified repair service or an Apple store.
However, I'd try backing up your entire HD using Time Machine first, then try reapplying the combo update.
https://support.apple.com/kb/DL1524?locale=en_CA
If that doesn't work, then come back here and let us know.
Also, if you don't have a boatload of stuff to copy over, you could just manually copy all your documents etc. to an external hard drive and then create a new user (with working Mail) and then copy all the documents into the new account from the external HD. Once you get everything working and are SURE you have all your documents/photos/music etc, then and only then, you can simply remove the faulty account. But it really depends on how much stuff you have and how difficult it would be to recreate everything.
Post by: lizharbin on June 02, 2015, 06:31:55 PM
QUOTE
Then go look for the com.apple.mail file in the Containers folder.
Paddy, my Mail content isn't in the old Users Containers folder but it is in that folder of my new Users account. I suppose it's no wonder my original email account isn't opening. I still didn't find "com.apple.mail" listed, only all my folders, etc. that were missing.
Between these two sites: http://osxdaily.com/2014/07/11/share-files...ounts-mac-os-x/ and OS X Mountain Lion: Share files with others who use your computer, I have my files moved to public sharing.
I haven't had time yet today to look into this one you shared with me: https://support.apple.com/kb/DL1524?locale=en_CA I hope all this makes sense.
To be continued...
Post by: lizharbin on June 04, 2015, 07:29:10 PM
I'm sorry, Paddy, I reread your post where you said that you don't care for Best Buy. Since they are only blocks from me and the closest Apple Store is several miles, if we haven't soon gotten to the bottom of this, I'm sure I would have been paying a visit to Best Buy.
Bottom line is that I have my email account - only short of the old mailboxes where I have "stuff" saved. Web mail does contain everything, though. I'm sure I can live with this new system user account. My daughter-in-law asked if I think it's time to buy a new computer. I'm not as long as there isn't anything seriously wrong with this one.
Something I don't think I have mentioned is that the computer has gotten quite slow in changing pages, opening apps, etc. This is much like the email having declined over a period of time. The color wheel had been hardly evident until Mail deteriorated. Is there a possible connection?
Post by: Paddy on June 04, 2015, 09:08:59 PM
https://support.apple.com/kb/DL1582?locale=en_CA
As for the slowness - how much space do you have left on your hard drive?
http://www.macinstruct.com/node/414
Are you seeing a lot of page outs in Activity Monitor (that's in the Utilities folder - start it up and have a look in the Memory section)? Inadequate RAM often causes slowness, but you can't upgrade yours any further.
Apply the correct Combo updater anyway and see if that helps things (mail and otherwise) If not, let us know.
Post by: lizharbin on June 05, 2015, 09:48:12 PM
QUOTE
As for the slowness - how much space do you have left on your hard drive?
You are so right about space left on the hard drive. There was a noticeable reduction of space when a family member sent photos to Dropbox. But that didn't put it near where it is now. For whatever reason, I now have almost no space at all left. I'm working on finding out what and where the bloat is.
What would I do without you!!
Post by: Xairbusdriver on June 06, 2015, 01:41:38 PM
Not sure why someone putting stuff in their DropBox would affect your disk space, unless you gave them your DropBox access or you downloaded everything they 'gave' you.
Post by: Paddy on June 06, 2015, 02:07:51 PM
For real space-gobblers, look for video files. After that, photos. After that, music.
And putting things in Dropbox, if you're sharing that folder, will certainly not decrease the space used on your drive. The files are synced - but they're physically still there on your drive (assuming you put them there to begin with). And copying (as opposed to moving) something to your Dropbox folder takes up twice the space.
Post by: lizharbin on June 06, 2015, 06:31:43 PM
QUOTE
Liz, how much room do you have left on your hard drive?
When I wrote about the HD space there was just 17.76 GB out of 159.18 GB. After some "house cleaning" I have 52.71 GB. I'm not happy with such little space when only a short time ago I had less than half the space used.
I'm puzzled as to why I'm still not able to download the combo update; getting the same message, "This volume does not meet the requirements for the update".
QUOTE
Not sure why someone putting stuff in their DropBox would affect your disk space
What I can't figure out is why my HD got so bloated. I did see a decrease in available space after having around 400 photos dropped into the DropBox. It hardly amounted to a drop-in-the-bucket compared to where it was this morning.
Could the two other users make that much difference? I opened "Shared files" so I would have access to everything especially in the one I will be using all the time.
BTW, is it time to completely remove the old user from the computer? I don't find anything lurking there that I can't access with shared files.
But… if that user is removed will I still have access to those "shared files"?
Post by: Paddy on June 06, 2015, 06:36:52 PM
Having an entire another version of your User folder could certainly use up a lot of space. If you're sure you don't need it, (really sure!) then it's safe to remove it.
Post by: lizharbin on June 06, 2015, 09:37:19 PM
QUOTE(Paddy @ Jun 6 2015, 07:36 PM) <{POST_SNAPBACK}>
Liz, which version of the OS are you using now? Please look under the Apple symbol in the main menu bar in the Finder ->About this Mac and let us know.
"Version 10.7.5"
QUOTE
If you're sure you don't need it, (really sure!)
Mail is totally useless there. Perhaps it is not beyond fixing but I have resigned myself that I'm not qualified to do the fixing. The color wheel is more active in that user folder. So, could you suggest reasons why I might need it - possible hidden things that I wouldn't be aware of? I, defiantly, don't want to do anything foolish. Been there, done that! Isn't there a procedure to follow so that nothing gets lost in the process?
I have a new User folder established, though, I think I fought the good fight to keep the old.
Post by: lizharbin on June 08, 2015, 01:32:40 AM
I started from scratch and, successfully, downloaded the combo updater 10.7.5.Post by: lizharbin on June 08, 2015, 02:14:53 PM
I have re-read this entire thread and realize I have not been, methodically, following your instructions; reporting to you what I've done.
Besides getting the Combo Updater downloaded, I have followed instructions, "Remove Mail saved state" with no result.
Here is what is happening when I open Mail in this users folder:
1. Usually, clicking any Mail icon starts the spinning wheel. (Force Quit will not quit mail. Shutting down and re-booting doesn't quit Mail. To force quit I have learned to go to a browser> apple> Force Quit.)
2. Once in a while preferences has opened and I can get as far as to click Accounts. If it opens at all, it is completely blank and spinning wheel starts.
I found this page in Apple Support: Spotlight: How to re-index folders or volumes - Learn how to re-index a folder or an entire volume for Spotlight.
https://support.apple.com/en-us/HT201716. I don't know what else it might have done, but it didn't affect Mail.
I believe I have done everything I know to do to save the contents of this users folder in preparation for removing it, including having Time Machine running since May 29. What do you think, shall I go for it?
And, I do want to report that HD available storage space is 73.38 GB of 159.18. (It wasn't the only thing, but something my young grandson had downloaded made a lot of difference.)
Post by: Xairbusdriver on June 08, 2015, 04:20:24 PM
QUOTE
Force Quit will not quit mail. Shutting down and re-booting doesn't quit Mail. To force quit I have learned to go to a browser> apple> Force Quit.
Something is off the tracks here. "Force Quit" is not in any 'browser'. It is under the 'Apple' menu at the extreme left-hand end of every Menu Bar. It is there no matter what app(s) you might be running.I am completely baffled by your saying "Force Quit will not quit mail." followed by saying you Force Quit by using the "browser> apple> Force Quit." I have no idea what the first mention of "Force Quit" is referring to. There is no "Force Quit" in any browser or any other app that I know of. The 'Apple' menu item is simply always there, just before the name of the application that is active (Safari, or Finder, or Mail, etc.) and then all its menu items (File, Edit, View, and then any special menus for an app).
Since you have created at least one additional user account, I am also confused by your reference to "this user" account/folders/stuff. Who is "this"? Do you mean "my"?
BTW, Paddy will be away for an indefinite time with family health concerns.
Post by: lizharbin on June 08, 2015, 09:13:58 PM
QUOTE
"Force Quit" is not in any 'browser'. It is under the 'Apple' menu at the extreme left-hand end of every Menu Bar. It is there no matter what app(s) you might be running.
Well, you learn something every day… I have been using keyboard shortcut to "Force Quit" anytime I needed to. I think I only learned this morning that Force Quit is in the drop-down under the Apple. I told you I'm old and the older I get the less observant I get.
QUOTE
Force Quit by using the "browser> apple> Force Quit."
With the corrupted Mail [wha-cha-ma-call-it that I've been talking about all this time] open, Force Quit no longer works using the usual keyboard shortcut. I'm not sure what is normal, but in this case the curser is a spinning ball except on the the right side of the menu bar and the dock. Since I can go to a browser (or some place else) where the apple is in the menu bar I can Force Quit Mail.
QUOTE
I am also confused by your reference to "this user" account/folders/stuff. Who is "this"? Do you mean "my"?
I hoped I was making clear what I was talking about when I said, "Keep in mind that Mail for the other two users has no problems".
I guess if I don't know what I'm talking about I can't expect you to, huh,
if you aren't a mind reader? 
that wouldn't help either, would it. 
So, if you don't have any more questions to ask that I could try to answer or advice to offer, we've done all we can here.
Post by: Xairbusdriver on June 08, 2015, 10:27:10 PM
), since I usually end up moving the cursor to the Apple menu area, anyway. I'm too lazy to learn a bunch of keystrokes that may only work after I've moved the cursor near the the menu I need anyway. I'm not about to tell you to delete your (current) user account without doing some research about the consequences of that. I don't want you to end up being worse off!! I think the minimum next step is to change one of those other user accounts to an "Administrator"! I suspect they are not set up that way right now. You change their 'status' in Users & Groups, I think. My Macs are all shutdown now due to the hour, and I'll double-check the location tomorrow. Until then, Good nite Gracie!
Post by: krissel on June 09, 2015, 02:10:22 AM
Liz, you said you downloaded the 10.7.5 update but did you apply it? I can't find where you said you ran the updater. I'd do that and then go back to your old user account and see if it made any difference in running Mail. If not, and it may not since Mail is working elsewhere, and you are sure you have moved all data from your old account, it probably is safe to delete it.
However, with that much free space you are not in any hurry to do so. Moi, I'd go on with the new user account for a while til I'm sure there isn't anything missing that I'd left behind and everything is truly working. Yes, you now have a TM backup and can dig stuff out of there, but I never feel safe with only one backup since that also can be corrupted at any point.
Post by: lizharbin on June 09, 2015, 11:57:18 PM
QUOTE
The reason you can't use the keyboard shortcut is because the "frozen" app has first dibs on any keyboard input.
When Mail first started freezing up, I could use command+option+Esc to force it to quit. As the "damage" (for lack of a better word) progressed I had to resort to another way of closing Mail. BTW, I believe this is the only keyboard shortcut I know.
QUOTE
next step is to change one of those other user accounts to an "Administrator"! I suspect they are not set up that way right now.
When I set up the other user accounts I set them up as "Administrators". When I get this all sorted out I will probably want to change that to only the one I primarily use. I am already using the new user account I set up in order to see if the Mail app is good, which it is.
QUOTE
part of the screen not used by the "frozen" app
That's kinda what I thought was happening. I feel like I'm getting a bit of an education here. If I could only get a grip on some essential lingo.
Post by: lizharbin on June 10, 2015, 10:56:57 AM
QUOTE
you said you downloaded the 10.7.5 update but did you apply it?
In applying the updater, do you mean clicking the yellow box and following the instructions ending with "restart"?
QUOTE
I can't find where you said you ran the updater.
The download engine is the only evidence I can find of the download after restarting.
If I am to do anything else to "run" the updater, evidently, it hasn't downloaded properly.
Post by: Xairbusdriver on June 10, 2015, 12:50:16 PM
QUOTE
...following the instructions ending with "restart"?
That sounds like an OS updater, for sure; most other types of installations don't usually ask you to Restart. Now, for the grand Prize... Did you follow that instruction and Restart? (tick... tick... tick... tick... )Under the Apple menu, select the "About this Mac" item. That should bring up a small window showing various bits of information. One item should be "Version: 10.7...". What is the number following the "7"?
Post by: lizharbin on June 10, 2015, 02:44:03 PM
QUOTE
Did you follow that instruction and Restart?
Yes, I did restart.
I believe I'm beginning to get the picture why I was getting the message "…Update Combined can't be installed on this disk. This volume does not meet the requirements for this update". (So that there is no confusion, the update did go through the download process after a few tries.) This is a "10.7.5" updater and my numbers have been "10.7.5" for some amount of time.
I remember doing something and the number changing from "10.7.4". I probably downloaded the update as soon as it became available. 
Post by: Xairbusdriver on June 10, 2015, 02:58:53 PM
QUOTE("xABD")
Under the Apple menu, select the "About this Mac" item. That should bring up a small window showing various bits of information. One item should be "Version: 10.7...". What is the number following the "7"?
Is that number a "4" or a "5"?
Post by: lizharbin on June 10, 2015, 09:08:59 PM
QUOTE
Is that number a "4" or a "5"?
The number is "5".
Post by: krissel on June 12, 2015, 12:12:05 AM
• the simple updater which will take one to the next level (say 10.7.4 to 10.7.5)
• the combo updater which can be applied to any version of the major OS (10.7-10.7.5) and can be run even if you already have 10.7.5 on your Mac. This is the one that you must have finally applied since the simple updater would tell you no because it already is on your Mac.
Here is the link for the 10.7.5 combo which I assume you used.
https://support.apple.com/kb/DL1582?locale=en_US
Anyway, just keep working with the new account and when you are completely comfortable with knowing nothing is missing, then feel free to delete the old one.
Post by: lizharbin on June 13, 2015, 04:18:12 PM
QUOTE(krissel @ Jun 12 2015, 01:12 AM) <{POST_SNAPBACK}>
Just to clear up a point, updaters come in two forms:
• the simple updater which will take one to the next level (say 10.7.4 to 10.7.5)
• the combo updater which can be applied to any version of the major OS (10.7-10.7.5) and can be run even if you already have 10.7.5 on your Mac. This is the one that you must have finally applied since the simple updater would tell you no because it already is on your Mac.
Here is the link for the 10.7.5 combo which I assume you used.
https://support.apple.com/kb/DL1582?locale=en_US
Anyway, just keep working with the new account and when you are completely comfortable with knowing nothing is missing, then feel free to delete the old one.
• the simple updater which will take one to the next level (say 10.7.4 to 10.7.5)
• the combo updater which can be applied to any version of the major OS (10.7-10.7.5) and can be run even if you already have 10.7.5 on your Mac. This is the one that you must have finally applied since the simple updater would tell you no because it already is on your Mac.
Here is the link for the 10.7.5 combo which I assume you used.
https://support.apple.com/kb/DL1582?locale=en_US
Anyway, just keep working with the new account and when you are completely comfortable with knowing nothing is missing, then feel free to delete the old one.
I appreciate all this info. It's good to know. I'm positive I downloaded the combo updater. I found evidence of the simple updater; didn't note the date of it.
One thing I should ask: since the old user account is set up as a "Shared" account, am I right that anything not backed up will be deleted along with the old one?
Post by: krissel on June 14, 2015, 01:56:58 AM
There are two simple ways to share files with other accounts. One is to put things in the Public Folder that is under the particular user account's name. There is a Drop Box in that folder which can be seen when others open that user's folder.
In the image below you can see the user kris (who is not logged in) has a Public Folder which is not locked like the others and items in the Drop Box within would be accessible to any other user. If I had important files in that Drop Box (and no where else), then deleted the user kris, that data would be gone. Same would be true of user krissel.
At the bottom of the image you will see the Shared Folder. Anything put there is available to everyone who uses the Mac. If you have files in there and delete a user, all the files in the Shared Folder will remain. It is autonomous to the others.
Hope this helps.
[attachment=3150:users_open.png]
Post by: Xairbusdriver on June 14, 2015, 04:07:00 PM
Deleting a User, deletes only her "Public" folder and its contents. There is only one "Shared" folder on the computer. no matter how many Users there might be.
I agree, too many shared words!