Post by: RNKIII on September 21, 2016, 10:02:21 PM
My "problem" is that Apple, in its vast wisdom, has priced one book in the middle of the series at more than 2X the price of the rest of the books in the series. YES, I can buy it else where on the net for the usual price range. But being anal, I would prefer to have them all in my iTunes library....
My "real" problem is that I am unable to locat any area of Apple Support that even remotely looks like a place whence I might mightily vent my spleen and demand something be done about this great error so I can get on with my literary life.
Any pointing of fingers in a proper direction would be greatly appreciated...
TIA,
Bob K. rnkiii
Post by: Xairbusdriver on September 22, 2016, 10:04:09 AM
If you use Twit or Faceless, post about it there... in ALL CAPS!!!
Lastly, I'd suggest a platform agnostic ebook reader and abandon the shackles! There are numerous 'conversion' apps around the net. The basic text is all that's really needed. I just updated <Calibre>.
Post by: RNKIII on September 22, 2016, 05:48:52 PM
Sent off an email description of their error and did get a 'non-repayable' email giving me a case number and a promise of a reply within 48 hours. (I hope, I hope).
Will let you know what, if anything, is done or not.
Bob K. rnkiii
Post by: RNKIII on October 05, 2016, 08:30:34 AM
Patience, persistence, a little help along the way, and an old tine communication system called 'a land line phone' have helped me save $12 on a book.... not a great amount in the grand scheme of things, but enough to buy another book in the series.....
Started by finding the 'support' link for iBooks and contacted them explaining my needs/wants/problem.. did get an email response, pretty general, but it pointed me to a supplier (of audiobooks🙈 ). Apple doesn't set the pricing.
I contacted that supplier and was told of the separation of Apple/audio vs e books/ etc... but did gain information on the publisher of the book I was tracking.... along with the encouragement of a request for follow up with them, so they can know if I was successful in my tilting at windmills or the birds ate all my breadcrumbs and I couldn't find my way back..
Googled the publisher and got their 'contact us, send us a message' site. Which I did, 3 times, no acknowledgment no response, waited minimum of 48 hrs between messages. So, I decided yesterday, that that wasn't working too well... Contact site also had a phone number, remember those, which I tried about 3-3:30 yesterday afternoon to the NYC address. And I got an English speaking HUMAN, to whom I explained my request. The young lady, aren't they all, looked up the book I was referring to as we spoke, an agreed it was 'unusual'. She took my name, phone, email, and book information, saying she would pass it on to the proper individual/department for review and they would be back to me 'in a couple of days'. Thank you, goodbye.
As of 7am this morning my book was correctly priced and purchased.
THE END...
Bob K. rnkiii
Post by: Xairbusdriver on October 05, 2016, 10:26:11 AM
Second, I think we may rename you "The Squeaky Wheel"!
Maybe just "Squeaky" for a nickname? It's not the monetary amount! It's the Principle! Wish there more people around with those, especially this year...
Post by: kimmer on October 05, 2016, 11:30:55 AM