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Welcome to Techsurvivors => Tech => Topic started by: jchuzi on February 05, 2019, 03:29:41 PM

Title: kudos to Epson
Post by: jchuzi on February 05, 2019, 03:29:41 PM

I had to replace an ink cartridge that had run out of ink. The new cartridge worked for a few days, and then the printer refused to print. I received an error message that the printer could not recognize the new cartridge. I reseated the cartridge, restarted the printer, restarted the computer, all to no avail. When I inserted the empty cartridge, the printer recognized it, leading me to believe that the new cartridge was defective.

I phoned Epson tech support and got to a real person very quickly. She agreed with my diagnosis and sent a replacement cartridge. Voila! All is well.

I am very impressed with Epson's support and will remain a loyal Epson customer.

Title: Re: kudos to Epson
Post by: kimmer on February 05, 2019, 04:08:28 PM

Nice.