Techsurvivors

Welcome to Techsurvivors => Tech => Topic started by: dakota on March 08, 2020, 01:25:01 PM

Title: Can not get photos to sync from iPhone
Post by: dakota on March 08, 2020, 01:25:01 PM
Keep getting the proverbial "Photos library not available. Try again later".  No matter what I do, I can not get it to work, and I have followed everything I found online.  This has happened since I switched over to a new iMac. Running Mojave 10.14.5. Do I dare update to Catalina? Always have had problems updating system software!
Title: Re: Can not get photos to sync from iPhone
Post by: gunug on March 09, 2020, 01:16:23 PM
I wondered whether you had been using iPhoto or the newer Photo; I noticed a problem at one time after I updated the OS and I had to do something "extra special" to get the preferred iPhoto to work again.  There are links out there for this.  I remember having to run something in Terminal to setup photos at some earlier point.
Title: Re: Can not get photos to sync from iPhone
Post by: dakota on March 09, 2020, 02:23:30 PM
Using Photos and I had no problem till I changed computers.
Title: Re: Can not get photos to sync from iPhone
Post by: Paddy on March 09, 2020, 08:50:24 PM
Can you open the Photos - and its library - when you're NOT trying to import? IE: is everything working properly except importing from the iPhone?

It sounds like it might be a permissions issue, but that's just a preliminary guess.

Is this a brand new Mac with a warranty? If so, you can call Apple for help for the first 90 days - or 2 years if you've bought AppleCare. Just in case we can't come up with the answer. ;)
Title: Re: Can not get photos to sync from iPhone
Post by: dakota on March 12, 2020, 01:32:58 PM
Yes, I can open photos with no problem, and yes it is a new iMac and I have Applecare.  Thanks.
Title: Re: Can not get photos to sync from iPhone
Post by: dakota on March 17, 2020, 08:26:05 PM
Spoke to a computer guru today who told me that iTunes will not import the photos, that I need to use the cloud.