Techsurvivors
Welcome to Techsurvivors => Tech => Topic started by: Larry on October 26, 2020, 03:44:37 AM
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My helpdesk insisted that i had to use a USB device headset, which I finally bought, out of frustration. In Sound I have highlighted the new device in input and output, but the sound is still coming out of my built-in speakers on my laptop. :sos:
It was working yesterday, but not today.
I am using Amazon Workspaces and ringcentral in the Chrome browser.
Would have been better if i could just have used the jack headphones, but there was an echo on it.
Model Name: MacBook Air
Model Identifier: MacBookAir7,2
Processor Name: Dual-Core Intel Core i5
Processor Speed: 1,8 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Hyper-Threading Technology: Enabled
Memory: 8 GB
Boot ROM Version: 195.0.0.0.0
SMC Version (system): 2.27f2
Serial Number (system): FVHXGC92J1WK
Hardware UUID: A672F253-413E-5605-B7C6-67DFF9BF12AC
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Are the headphones using the same version of USB as you have on the MBP? USB2, USB3. etc.
Easiest step: Try using a different USB port?
Found a 2006 Apple forums thread that "solved" this kind of problem by muting and then UN-muting the headset in Audio prefs. :rofl: I don't call that a "solution"! :nono:
Here's a list of steps (https://www.techjunkie.com/headphones-not-working-on-mac-what-to-do/) that are rather generic but dated June, 2020.
Then, here are the general Apple support (https://support.apple.com/guide/mac-help/change-the-sound-output-settings-mchlp2256/mac) ideas, with related links.
Of course, you can also try the headphone manufacturer, they may know some Apple-specific tricks...
Lastly, a chat with Apple, directly, may help diagnose a hardware problem. :ohmy:
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THANK YOU
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THANK YOU
You are welcome, but we would thank you. Could you please tell us if and how your problem was solved. You will then be helping future readers. :yahoo: