Techsurvivors

Welcome to Techsurvivors => Tech => Topic started by: Larry on May 26, 2022, 09:48:33 AM

Title: Having problems with iphone 8
Post by: Larry on May 26, 2022, 09:48:33 AM

My phone is showing my picture in low quality cloudy image on camera - require urgent help as my bank no longer recognises me

Title: Re: Having problems with iphone 8
Post by: Xairbusdriver on May 26, 2022, 03:28:22 PM

"phone is showing my picture" I assume this is some kind of facial identification system where you face the iPhone camera while the bank downloads the image?
I further assume that you are to use the front facing camera only?
Lastly, I assume you have cleaned any fingerprints/smudges off that part of the phone's screen?

Are you using Face ID on your phone? Is that working satisfactorily? I've seen sites that allow me to use Face ID to sign in to an app that lets me make transactions at my bank. But I've never seen any organization ask for my picture. :dntknw:

Perhaps you can list the settings you are using with the Camera app. I suspect 'Live' should be OFF.  And be sure "Photo" is the selected mode.

Title: Re: Having problems with iphone 8
Post by: Larry on May 28, 2022, 02:37:36 PM

Thank you

Title: Re: Having problems with iphone 8
Post by: Xairbusdriver on May 28, 2022, 05:06:34 PM

If your images are now acceptable, please share the solution. :dntknw:

Title: Re: Having problems with iphone 8
Post by: Larry on May 31, 2022, 02:28:47 PM

I upgraded the iphone to iphone 13 pro.
I still have the iphone 8. I am currently in a moving situation and until September I will not be really be able to sort things out properly.