Techsurvivors

Archives => 2003 => Topic started by: Peter on September 14, 2003, 08:27:17 AM

Title: ipod panic!
Post by: Peter on September 14, 2003, 08:27:17 AM

I got an ipod in early august, and really enjoyed it, when i tried using it as a hard drive last night, my songs disappered, but the space they took up was still gone.  I then hooked it up to my computer, and it showed up on the desktop, but not in itunes.  then I hit comand-E and took it out of the dock at the same time (should have waited ) and now its completely locked up with the "do not diconnect" icon in the window.  the only sound it makes is the beep when I plug it into the dock.  when the keys are pressed it dosen't click either.

Help

     

Oh- is Apple tech support open sunday 6AM-6PM as well?

Peace,
Peter

Title: ipod panic!
Post by: JohnKentucky on September 14, 2003, 08:39:17 AM

Not sure which one you have or if the newer ones are able to do this, but with the older iPods if you held down the Menu and Play buttons at the same time for a few seconds, the iPod resets.

Yeah...you don't want to disconnect like you did up ^^there.

Wait...I just re-read your post. Ok...so you used it as a HD. Yes, your songs and iPod will NOT show up in iTunes. That's what mine did when I used it once.

This doesn't make much sense here:

QUOTE

when i tried using it as a hard drive last night, my songs disappered, but the space they took up was still gone.  I then hooked it up to my computer,

If you used it as a hard drive, then it should have already been hooked up. Perhaps you meant that you had restarted the Mac and chose the main HD instead of the iPod to boot off of and then disconnected the iPod? Cause I really hope you didn't eject/disconnect the iPod while it was booted up as a hard drive!

Title: ipod panic!
Post by: Peter on September 14, 2003, 09:03:35 AM

no- I used the ipod as a sort of transfer HD- form  my parents computer to mine- never boote with it.  Tried hitting menu&play- did nothing its completely frozen.

going to call tech support now.

Peace-
Peter

Title: ipod panic!
Post by: JohnKentucky on September 14, 2003, 09:09:33 AM

Good luck. I wonder if this falls under warranty or not. I am betting Apple will say that they don't support the iPod as a HD.

Title: ipod panic!
Post by: Spartacus on September 14, 2003, 09:48:46 AM

I don't own an iPod, so I don't know. But I checked Apple's support websites.

One of the solutions is this one:

QUOTE

Let the iPod Battery Drain
In extremely rare cases the iPod might get into a state in which it needs to be drained completely before it can be reset. If the above steps did not resolve the issue, disconnect the iPod from any power source and leave it disconnected for approximately 24 hours. After this period connect it to power and reset.

http://www.info.apple.com/usen/ipod/tshoot.html

http://docs.info.apple.com/article.html?artnum=61705

http://docs.info.apple.com/article.html?artnum=60958

Title: ipod panic!
Post by: Peter on September 14, 2003, 02:48:51 PM

Called tech support got a real nice person who led me through a complete resest (hold play+pause for 30 seconds then hook to computer and reinstall software)  it works great now

They said that if I ever use it as a HD I should put the item in a new folder on the ipod desktop image.

at least it works now

Peace
Peter

Title: ipod panic!
Post by: ljocampo on September 14, 2003, 05:26:38 PM

Peter:  I read the follow Mac 911 article.  It might help you.

08.25.03 -- 09.01.03
Macworld - The Mac Product Experts

MAC 911 WEEKLY

By Christopher Breen, Contributing Editor, Macworld (mac911@macworld.com)

Q. I own an iPod and recently had a problem on my computer that caused all the data on the Mac to be erased -- including all my music. I tried a program that moves music from the iPod to iTunes and now I can no longer sync my iPod. I remember reading a statement that explained that these programs were not Apple-approved but did not understand that such consequences might arise from using them.

Currently my iPod shows that it contains no songs, yet it indicates that 8.2GB are used on it (the same amount as when I had my music on it). Also when I connect it to my computer it no longer shows up in iTunes. Any ideas?

-- Gregory Ashworth

A. Yes, a few:

Idea 1: Apple doesn't disapprove of these utilities because they might scramble the data on your iPod. Rather, Apple would prefer that you not copy files from the iPod to a Macintosh because unscrupulous souls might use such a technique to pirate music.

Idea 2: In the course of researching all three editions of my book, Secrets of the iPod, I've used every single one of these tools and have yet to encounter this kind of problem. I've also received reports of this kind of behavior from people whose iPods haven't been within a county mile of one of these utilities. Given that, I'm not sure you can pin the blame for the iPod's corruption on the utility. These things sometimes happen on their own.

Idea 3: Your iPod needs to be restored. To do so, try this:

Shut down your Mac, plug in the iPod, and restart you Mac while holding down the Shift key. This boots your Mac into Safe Mode. More often than not, if the iPod won't appear on the Desktop or in iTunes under normal circumstances, your iPod will make itself known when you boot in Safe Mode.

Once the Mac has booted, run the latest iPod Software Updater utility (version 1.3 if you have a first- or second generation iPod and version 2.0.1 if you have the latest, third-generation model). Restoring your iPod erases all the data on it so -- and I know this is going to sting a little bit, Gregory -- be sure that you have a backup of everything on your iPod before you restore it.

TIP:

Undoubtedly, Mr. Ashworth isn't the only person who, while reading the previous paragraph, commented, "And exactly how is he supposed to back up his iPod when it refuses to reveal its data?"

Seek the invisible.

The iPod holds its music in an invisible folder called iPod_Control. To reveal the unseen, download a copy of Marcel Bresink's free TinkerTool from VersionTracker (www.versiontracker.com), install it, and, in its Finder tab, enable the Show Hidden and System Files option. Click the Relaunch Finder button and in next to no time, all the invisible files on your Mac (and iPod) will be visible.

If the iPod doesn't appear on the Desktop, launch iTunes, select the iPod in the Source list, click the iPod Preferences icon, and, in the resulting iPod Preferences window, enable the Enable FireWire Disk Use option. This causes your iPod to appear on the Desktop.

Double-click the iPod's icon on the Desktop and open the iPod_Control folder and then the Music folder within. Inside this folder, within a bunch of folders that begin with the letter F, are all the iPod's music files. To move these songs into iTunes, open iTunes preferences, click the Advanced button, and enable the Copy Songs to iTunes Music Folder When Adding to Library option. Now open each F folder and drag its contents into iTunes. The songs from the iPod will be copied to your Mac's iTunes Music Library.

Title: ipod panic!
Post by: Spartacus on September 15, 2003, 02:56:24 AM

I just read that Apple will probably release iPod Software Update 2.1 tomorrow (Apple Expo). The new version specifically adresses the lock-up problem.

So, hopefully this was the last time your iPod freezed, Peter.

Title: ipod panic!
Post by: () on September 15, 2003, 10:51:08 PM

I would shake it really hard and let all those tiny, singing people know whos boss...lol  

hmmmm, I wonder how Apple got all those people in that tiny little box?

Title: ipod panic!
Post by: ljocampo on September 16, 2003, 11:36:28 AM

Tonue:   lol