Post by: Raven on September 21, 2003, 11:43:42 AM
I've got both G4's hooked up to my monitor so that I can learn OSX and play with it, while I'm still working in OS9.1. Hopefully in a week or two, as time permits, I can convert all my apps and working files to OSX.
So, I knew I would have some questions as time went on . The good folks at TS have been a blessing with lots of good advice in the past. Well, I'm already stuck...
I went to "Set up Existing Service" and tried to Register when I first booted up OSX. I'm still on dial up service (long story). I entered all my modem and ISP info (several times). I can hear the modem squeal, but then I get "The specified server cannot be found", or "Admin. not authenticated"
I went into HELP, and clicked on the Internal Modem. It squeals, and I can tell we are connected from the top right on the menu bar (it's all new layout to me).
I did notice in two different places there were different ISP Phone numbers. I'm wondering if that is a clue to the problem. If it is, I have no idea where to go to fix it.
Give my your suggestion. Thanks.
Post by: kelly on September 21, 2003, 12:01:42 PM
I hope you are enjoying it some and it's not just a bother.
More than likely some of your settings are a little off.
Some info.
Mac OS X: Internet and Network Topics (Getting Connected, Troubleshooting)
http://docs.info.apple.com/article.html?artnum=106796
Mac OS X: Troubleshooting a Dial-Up/PPP Internet Connection
http://docs.info.apple.com/article.html?artnum=106748
TCP/IP: Network Troubleshooting
http://docs.info.apple.com/article.html?artnum=30626
Leader!
Post by: Bill on September 21, 2003, 03:54:04 PM
Raven are you enabling the internet connection (modem) before or after firing up a browser?
Post by: Mrious_be on September 22, 2003, 01:11:53 PM
Hmmm, i'm just thinking loud here, but... is it possible that your internet provider doesn' thave it's network set up for OsX?
Maybe you should check your provider's website, search for a "helpdesk" or some "most asked questions" section.
Maybe you can send them email if you have further details on what might be the problem at your puter.
Another thought... does OsX recognise your modem (i guess you are using the build in one? or an external one?).
Post by: RHPConsult on September 22, 2003, 02:26:34 PM
Try this:
1) Look in your Menu Bar for the little handset icon of Internet Connect. Click to dropdown and open Internet Prefs
2) Double check to be sure Date and Time are correct (on-the-road if one doesn't do this and the time zone is changed, a simple but hidden glitch will screw-up the proceedings, royally).
3) Open Internet Pref panel. Be sure all the data under the E-Mail tab are correctly inserted.
4) Open the Network Pref panel and check that Location is corerectly established, also that in the Show cell your connection is properly described. When therein, also click on Network Port Configurations to be sure your modem is propoerly set in default.
5) The PPPoE data should, largely be set by your connection, but check them anyway with your ISP. Same with your ISP's expectations re: Appletalk and Proxy settings.
When you're satisfied, click on the padlock(s) to be sure that they don't revert unexpectedly. Since I assume you're not going to back-pack this Mac anywhere, once set you should be OK. Until I learned how to set the priority of connections in Inrternet Connect, I kep having to fight with the InfraRed connection which is not anything I've ever used.
Finally depending upon your particular e-mail client there are probably application preferences that need to be set and correct in order for everything to work. Otherwise you'll get, as I started doing this procees regularly across 7-10 locations nationwide, mysterious messages that merely tell you something is wrong, without really pointing to where it can be corrected.
Hope this helps rather than merely repeating what you knew already.
Post by: Raven on October 20, 2003, 01:07:45 AM
I've been using my G4/400 OS9.1 to do my design work and trying to learn on my G4/1.25 GHz OSX. I find OSX somewhat confusing, but I guess it will come together. I haven't loaded any of my programs or files yet.
In any case I finally found why I couldn't connect online. I had two different passwords! One to change my personal data and one to dial up! Now at least I am connected, except...
When I log on to Internet Explorer, it tells me "specific server cannot be found". I think it may be that the DNS numbers are wrong. I'm just guessing. But I have no idea where to change them to try that out????
I did the test of typing in http://17.254.0.91 in the address field and only a partial web page comes up, which indicates there is a DNS problem. Where do I fix this?
And where do you find Internet Prefs?
I am dieing to load all my files over to my new Mac and get working on it. This is taking way too long! :-(
Post by: Paddy on October 20, 2003, 12:54:31 PM
Once you've chosen internal modem from the "show" pop-up menu, you will get the TCP/IP settings for the internal modem. Click on the TCP/IP tab and enter the DNS numbers if needed. Are you connecting via PPP? If so, you may not need to enter anything here. If there are numbers there, you may want to try removing them (unless you know you need them and they're incorrect).
To test your DNS servers, you can also start up the Network Utility (in the Applications ->Utilities folder). The directions are as follows:
"Open Network Utility and click the Lookup tab. Deselect the checkbox labeled "Use dig in place of nslookup" and choose "Default information" from the pop-up menu. Type a domain name address (for example, www.apple.com) or a numerical IP address and click the Lookup button." (Apple Help)
Post by: Bill on October 20, 2003, 03:11:39 PM
QUOTE
"I'm still on dial up service" "The specified server cannot be found"
Raven are you enabling the internet connection (modem) before or after firing up a browser?
Raven are you enabling the internet connection (modem) before or after firing up a browser?
I'm on dial up also.
I've found that I have to enable the internet connection before opening any browser.
Either by the menu (as you've mentioned) or by dragging the internet connection into the dock. Thus creating an alias.
Not sure if this is any help in your predicament Raven but hey...
Post by: Raven on October 20, 2003, 10:22:23 PM
Yes, I have been trying to connect BEFORE opening a browser.
Paddy,
I'm still stuck! Can't load a webpage, or it seems to start and then stops.
In the Internal Modem window...
I think "Configure by PPP" is right one.
Not sure what "Configure Manually" means?
There is a number in the IP Address field, but I didn't put it there.
For the DNS Servers, I entered two that my ISP guy gave me. He doesn't know what I am doing as he's not a Mac guy in the least!
I also did the Network Utility test you suggested...
Not sure what I'm supposed to see or get...
"Request to VB computer - timed out.
Server VB computer.local
Address 0.0.0.0."
I have spent DAYS trying to get figure this out, and still can't make it work!!!
I'm guessing that there is some SMALL thing missing or incorrect in the Internal Modem(?), but I can't figure it out.
It's worth a beer or ten, if someone can help me! :-)
Post by: mooregr on October 23, 2003, 09:51:45 PM
1. Go to Apple Menu->System Preferences->Network
2. Under the Show popdown choose internal modem or maybe in your case (infernal modem)
3. Click on the TCPIP tab and make sure it is on Using PPP
4. In my case I can leave all of the rest of the information blank and it will fill it in when it connects. I would make a note of the settings you have and then clear out anything you have in there. You can make not of it by holding down Command-Shift a then hitting the number 4 key. The cursor will turn into a crosss hair. Now draw a box aroung the information you want to remember. Once you let up on the mouse it will take a picture of the part of the screen you drew the box around and will put it on your desktop for handy reference.
5. Now click on the PPP tab and make sure that you have the proper phone numbers, account name & password. Now click the Options button and uncheck the Use TCP Header Compression and click the OK button.
6. click on Proxies and make sure that all check boxes are unchecked.
7.Click on the Modem tab and uncheck the Enable error correction and compression in modem
I would try the connection again and see what happens. This time while you are connected go back to the Network System Preferences amke sure you are looking at the modem configuration and look under the TCPIP tab to see if you have a valid IP address. This may help with the trouble shootiing. You may also want to try another TCPIP based application to make sure your problem is not with your browser.Try another browser or mail to make sure. Another thing occurred to me was if you are connected to another computer via ethernet it may be trying to get the IP service from the fastest service. If you have another connection via ether net remove it for testing purposes when you try to connect. Before it sounded like you were getting connected. Once you were connected you tried a DNS name and Ip address and neither worked. If you get a web page by typing the IP address but not by typing the DNS name, this means that you are not getting to the name server
Hope it helps!
Guy