Post by: snuffysbluff on March 26, 2003, 10:04:00 AM
I sent them a one meg TIFF file of bitmapped art.
What they got (4 trys) is this...
...broken icon
It's an all Mac shop so that's not an issue.
They gave me the cable address and they received the file, so no problem.
I'd just like to know why?
Post by: pendragon on March 26, 2003, 11:07:00 PM
For folks like me, AOL has what they call "Bring Your Own Access (BYOA) Plan." This plan charges $14.95 per month, which includes unlimited AOL usage through an Internet connection not provided by AOL. It also includes five free hours of dial up access in the U.S. each month, and each hour is only $2.95 per hour after that.
I hate to ask, but does your client still have his AOL account or was it somehow cancelled when he switched ISPs? Is it that he is not receiving mail or just TIFFs? I am uncertain what the file size limit AOL has imposed, but if the TIFF file is very large, perhaps that has something to do with the problem.
And finally, as a check, you can send the file to me and then I’ll let you know what happens.
Harv
Post by: snuffysbluff on March 27, 2003, 08:46:00 AM
The client says they receive files all the time with the AOL email and this broken icon is a very unusual thing...like never.
I would like to see if this is received by AOL at all.
The file is on it's way...thanks.
Gary B
Post by: Bruce_F on March 27, 2003, 10:14:00 AM
I'm not totally clear on this, but I thought I was told that files embedded inside folders and then stuffed or zipped will make it to AOL members.
It's worth a shot...
Post by: tacit on March 27, 2003, 06:24:00 PM
AOL, which owns Netscape, has invented a new email attachment standard for displaying images inline in a message body, rather than as attachments. Netscape's email program "helpfully" uses this new standard whenever it thinks you are sending an image, because it thinks it knows what's best.
Of course, since the AOL email client can't read a TIFF, you get the broken icon.
In any event, the problem is easy to fix. Stuff the TIFF with DropStuff or Stuffit Deluxe, and attach the .sit file to your email.
Post by: pendragon on March 27, 2003, 06:39:00 PM
Does AOL do what you said all the time or are there special conditions such as file size requirements that must first be present?
Harv
Post by: LR827 on March 28, 2003, 06:31:00 AM
Post by: snuffysbluff on March 28, 2003, 09:43:00 AM
Thanks Harv...Thanks Bruce...Thanks Lorraine ...
And thanks Tacit (with a capital T)
...and hope you had a gratifyingly painful Birthday.
[ 03-28-2003, 09:48 PM: Message edited by: snuffysbluff ]
Post by: tacit on March 31, 2003, 02:31:00 PM
All MacOS Classic versions of AOL do not include attached image files inline. Some MacOS X versions do, some odn't. AOL 8.0 for PC (I believe) does try to include attached images inline, but they will appear as attachments on older versions of AOL for Classic. It's really quite a mess.
The Netscape email program seems to consistently try to attach anything it recognizes as a graphic inline, regardless of where it's going. I've consistently had problems with clients sending me images from Netscape's email module (I use AOL 5 for MacOS Classic and the newest beta for OS X).
Post by: snuffysbluff on April 01, 2003, 03:11:00 PM
It must have been the AOL/Netscape combination.
I sent 3 more TIFF files to the client this morning, but via Explorer's Outlook Express. They were received as viable attachments. No problems.
Thanks for the help