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2003 / Comcast slow connection in NJ using iMac
« on: August 25, 2003, 10:33:07 PM »
I could really use some help. I've been a Comcast customer for just about a month now. For the first three weeks I had terrific speed accessing and loading webpages. That all changed last Tuesday night (Aug. 19th). All of a sudden it takes forever to load any site, including www.google.com!I hadn't changed anything on my computer at all or downloaded anything or installed anything new. I don't have a virus or a router and I don't have a firewall.
On Wednesday, Aug. 20th, I contacted Tech Support. She admitted she knew nothing about Macs but tried to help me. I had already cleaned my cache and deleted all cookies so she had me unplug my modem from the power source and replug...but that didn't help either. She told me she'd done all she could and that a technician would have to come out.
The tech. came out on Friday and changed the splitter that's between my TV and computer and he also changed something on the main feed into my house but that didn't help. He also didn't know anything about Macs (he was trying to find the "My Computer" icon on my desktop). He said he'd done all he could and that his supervisor/foreman would have to come out with the laptop.
The supervisor came today (Monday, Aug. 25th) and he hooked his PC laptop to my ethernet connection and he said everything looked fine, so it must be my computer. I must say that from what I could see, it didn't seem that the one website he tried on his laptop loaded much faster than what I'm getting on my computer, but he disputed that.
He didn't have any suggestions on what I could do to get my connection running properly. I asked him if he could try changing my IP address because I'd read somewhere on these forums that technicians doing that helped some other people. He said he had changed it, but after he left I checked and I have the exact same IP address I had when he walked into my home. I know because I wrote it all down before he came.
When the technician was leaving he said he would talk to the one other person in his office that's supposed to know something about Macs and that they'd get back to me.
I'm sorry this post is so long, but I'm about at the end of my rope. My connection has been just horrible for almost a week now and nobody from Comcast seems to have any answers.
I would really appreciate any help or any suggestions on what I could try to improve my connection speed. I have an iMac OS 9.0.4 with an ethernet connection. I don't have a dedicated line. I have a Motorola SURFboard modem model SB5100 and I do not use a router.
Again, any suggestions would be greatly appreciated.
On Wednesday, Aug. 20th, I contacted Tech Support. She admitted she knew nothing about Macs but tried to help me. I had already cleaned my cache and deleted all cookies so she had me unplug my modem from the power source and replug...but that didn't help either. She told me she'd done all she could and that a technician would have to come out.
The tech. came out on Friday and changed the splitter that's between my TV and computer and he also changed something on the main feed into my house but that didn't help. He also didn't know anything about Macs (he was trying to find the "My Computer" icon on my desktop). He said he'd done all he could and that his supervisor/foreman would have to come out with the laptop.
The supervisor came today (Monday, Aug. 25th) and he hooked his PC laptop to my ethernet connection and he said everything looked fine, so it must be my computer. I must say that from what I could see, it didn't seem that the one website he tried on his laptop loaded much faster than what I'm getting on my computer, but he disputed that.
He didn't have any suggestions on what I could do to get my connection running properly. I asked him if he could try changing my IP address because I'd read somewhere on these forums that technicians doing that helped some other people. He said he had changed it, but after he left I checked and I have the exact same IP address I had when he walked into my home. I know because I wrote it all down before he came.
When the technician was leaving he said he would talk to the one other person in his office that's supposed to know something about Macs and that they'd get back to me.
I'm sorry this post is so long, but I'm about at the end of my rope. My connection has been just horrible for almost a week now and nobody from Comcast seems to have any answers.
I would really appreciate any help or any suggestions on what I could try to improve my connection speed. I have an iMac OS 9.0.4 with an ethernet connection. I don't have a dedicated line. I have a Motorola SURFboard modem model SB5100 and I do not use a router.
Again, any suggestions would be greatly appreciated.