Messages

1

2003 / What happened to Apple quality control?

« on: September 05, 2003, 08:24:50 AM »

I got the G4 back today, and the reason behind the start up error was... well, I never thought about it, but the technician who prepared the machine should have done so. He put one of the internal hard drives from my previous G4 into the new machine, and he put it in the wrong place! So, when the new Mac tried to boot, it did not find the correct hard drive. A different technician changed the order of the drives, and now everything seems to work

Helge

2

2003 / What happened to Apple quality control?

« on: September 04, 2003, 09:05:00 PM »

QUOTE(krissel @ Sep 4 2003, 8:41 PM)

Where are you exactly in the attempt to get the machine/monitor working? Can you explain the connections you have and can you tell us precisely what happens when you try to boot up? You said nothing happened when you tried to start via the CD. What do you mean by nothing? It chimed? CD spins? Anything on screen? Is the screen gray or black? Have you tried other cables? Reset the PRAM battery or even installed a new one? Pressed the CUDA button on the motherboard? Reset RAM chips?

krissel,

I have tried all the solutions that the Apple Support technician suggested on the phone, with no result. Every time I start the G4, the start up sound is present, and it seems that the fans and hard drives are speeding up. I have connected a 22" Cinema Display (which has worked perfectly on my previous G4 MDD 2x1,25 G Mac). When the new G4 starts, the display lamp becomes green, and the screen becomes light grey - and it stays like that forever. I have startet by resetting the pram, and also by doing the total reset in the main frame window (the black text on my grey screen showed up, so it proves that the connection to the display is ok, right?). I tried to start by using the System CD that came with the G4, but exactly the same thing happens - the start up sound, the fans speeding up... and nothing more. I tried to remove both 512 RAM's and only use one of them when starting the machine. No change. - This is all the the Apple tech suggested, and he told me to bring the machine to the reseller and ask for a new one. I will do that tomorrow and see what they will do. I am afraid it means another week or two of waiting, which actually ruins an important project for me!

Thanks for your help, so far. Good to stay in touch with anchestors

Helge

3

2003 / What happened to Apple quality control?

« on: September 04, 2003, 02:35:35 PM »

I posted this to the Apple Forum, and after an hour the posting was removed by Apple. I guess a part of their strategy is to hide the truth about their bad quality control?

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Helge Krabye1,

Your post titled "I am so disappointed!" has been removed from Apple Discussions. Posts including (but not limited to) any of the following are not appropriate:

* Discussions of Apple policies and procedures (including pricing and repair policies)
* Speculations/rumors about future Apple decisions
* Questions/rumors about unreleased products
* Posts in the technical forums that are not directly related to a technical support issue
* Polls, petitions, auctions, or advertisements
* Posts that are only complaints
* Posts which contain or imply abusive or obscene language
* Posts which are abusive to other Discussions users

Please see the Overview section at http://discussions.info.apple.com/WebX/help for more information on the purpose of the Apple discussion forums, as well as the terms and conditions for posting on Apple Discussions.  Each Discussion user is required to agree to these terms before gaining posting privileges. You reserve the right to not post on Apple Discussions should you disagree with these terms.

Sometimes you have comments or concerns for which there is no technical response. If you need the kind of help that a troubleshooting expert can't provide, you can call Apple's Customer Relations group.    

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Helge

4

2003 / What happened to Apple quality control?

« on: September 04, 2003, 02:19:49 PM »

I have struggled for eight months with a G4 2x1,25 MDD Windtunnel Mac that was so noisy that I had to drill a hole into another room and place the machine there. The sound outputs had RTF noise (strong ripple noice), and I couldn't use it for creating my music. The power supply was exhanged, then the motherboard, then I installed the Apple PSupply/Fan fix kit - nothing helped. Apple finally accepted to take the machine back...

...and here I am sitting with a brand new G4 2x1,42 G (FW800) machine ready to take up my work and keep the deadlines. And what do you think happens? The screen is grey, and the G4 is not willing to start properly. The tone is there, and the drives seem to start - but nothing happens on the screen (my 22" Cinema display). I called AppleCare and followed many instructions about resetting the pram, starting from the system CD etc. etc. Nothing helped! The response I got was: "Contact your dealer and get a new machine"!

What happened you your quality control??? I also bought a new Powerbook 17" this summer, only to discover that the powercord was not working like it should. and the fan is moving strangely, and... only the right speaker is working. The 17" has been to repair, and it seemed to work fine when I got it back... for one day! Now, only the right speaker is working.

And also, their support is not working (here in Norway) like I expect, and the www.apple.no webstore never responds to e-mails, don't call back when they promise to do - it seems to me that they have no interest in selling Mac's! I had to spend more than two hours in the phone to be able to buy the PB17" and an iPod and eMac to my daughter this summer. I had to call the web shop ten times (!) in order to get the stuff I had ordered. What happened to Apple?

Frankly, I am considering quitting buying expensive not-working-Mac's! I have owned 13 Mac models during the years, and I have spent more than 250.000 NOK on these machines, not to mention all the software etc.

Sorry, but I am very disappointed user. I can not recommend a Mac to my friends and collegues.

Helge Krabye

e-mail: hkrabye@tiscali.no