I used qwest msn for dsl for 3yrs until fiber optics came to my town a few months ago. It did an admirable job for me, although the fiber is cheaper. The Mac takes a different modem than the pc, but it gives the same results. Qwest is just the front that handles the billings and such. Msn is the one to contact, The qwest contact should set you up with the msn contact. Sounds to me like Qw has an new favorite that pays them a better kick back. Ifyou stick to your guns and insist, you will prolly get the results you want.