First of all, tell him to open iTunes and
disable automatic syncing with the iPhone. Just like he should with any iPod. It's right there on the "Summary" tab. And he should also
enable "Manually manage music and videos" on the same tab. Those two things will take care of iTunes attempts to sync stuff automagically. I suppose most people allow iTunes to do that kind of thing with their iPods/iPhones but I certainly never have. "
I'll tell you what to do, not the other way around. Thank you very much!"
He should now be able to use iTunes to backup his iPhone.
I have never used it but have heard of others using Senuti (iTunes spelled backwards
) to transfer stuff OFF their iPods onto their HDs. Not sure if it works for an iPhone but there are apps that are supposed to do the same thing for them.