I am, as most of you may know, a FedEx retiree, but don't be so disappointed with UPS. You probably figured out what happened with the 'substitute' driver scenario. And the packages
had been delivered to the "back door" as the site said. I'm sure their drivers, as well as the FedEx ones, were extremely busy trying to catch up with canceled flights, delayed deliveries, stranded drivers, blocked roads, etc. Most of those people that do the real work, the local "guys" and especially the drivers, probably worked over time trying to pick up the slack. I'm not trying to deny that there was human error involved, it happens, all the time, in every position in the chain. Just not very often and it usually gets someones attention if it happens more than once.
The only way I know to help in these situations is to require a signature on delivery. That usually costs extra on the sending end. And both UPS and FedEx usually have you sign for a delivery as standard practice,
if you accept a package in person. But unless the package is marked as requiring a signature, they will usually leave in on the door step.
Remember, also, unlike the USPS, these companies are designed to work with businesses. Those kind of entities normally have a human in place during all working hours, so there is hardly a need to leave anything on a door step; there is always someone to sign for the box. When "the rest of us" use their services, it is not usually convenient to stay home all day, for who knows how many days, waiting for the delivery. Maybe one day, they will have a service that calls ahead and makes an appointment to meet us?
Now, a few long nails in a thin board, placed strategically on your drive way might stop the 'turn around' problem...I'd advise placing an easily seen warning sign, of course. In fact, a sign alone might do the trick.
If you do use the actual board plus nails trick, be sure to put the name and phone number of those 'helpful' neighbors, who where 'storing' your packages, on the board...
Maybe we need another forum here at TS...Tension and Stress!
"Some times it just helps to talk to a friend."