Problem with email account

[Highmac]

My wife has a Mac mail account which is accessible on my MBP (High Sierra) and the older Snow Leopard MBP she uses. Every so often the SL one refuses to accept her password, which is what it is doing today. Messages are arriving on my HS machine with no problem so, as a workaround, I just forward them to her No.1 account.

I've checked we're using the correct password(! !)**, repaired permissions, done a reset, done a cold reset and nothing will fix it. I seem to recall a way of deleting an account and then re-creating it without losing the messages, but can't find the details.

Any help in calming a frustrated other half (... let's be honest, two frustrated halves!) would be more than welcome 

 **Edit to add: Apparently not 

[Xairbusdriver]

Simply starting at the basic, easiest point... the keyboard output:
1. Can you swap the keyboard being used? Say an old keyboard from an iMac?
2. Rather than actually typing the password, can you copy the password from the password manager you are certainly using and paste it into the field?
3. In the highly unlikely and enormously dangerous circumstance that you are not using a password manager ( ), can you type the password into TextEdit (for example) to verify the correct characters and then copy and paste that into the pw field?

I am assuming you are wanting to access this email account on a web browser rather than in Mail? Otherwise, you should not need to be entering any password.

[jchuzi]

I occasionally have a similar issue with Entourage 2008 and the following may help (I do the same in Entourage):

1. Launch Mail.
2. Go to Mail > Accounts
3. Choose the relevant account and re-enter the password, even if it's already there.

This works for me in Entourage and may work for you in Mail.

[Highmac]

Thanks Jim - in the meantime I bit of delving uncovered an errant digit, so the problem is solved. No idea how it came about, and doubt we'll ever find out. Seems the problem was the wrong side of the keyboard.

However, many thanks for the advice - and Jon's too. I'll keep it to hand just in case

As an aside: We rarely use BT's web browser email facility since it is tied up with Yahoo...

Thanks again, both 

[Xairbusdriver]

So! It actually was the keyboard's fault! Human conquers machine yet again!!!

And they keep saying robots will take over the World! HA!!