Hi,
I can't really tell at what stage the install has progressed, but if one loads the drivers from the CD-ROM before doing anything else, then do the physical installation, there is usually enough Plug-N-Play factor that the CD-burner will be recognized for what it is and be made available.
The one thing they'll still need though is the software that allows them to burn what they want. The CD-burner should have come with some rudimentary burning software..(maybe in the same CD-ROM as the drivers?) They'll have to install that software before it can be actually used to burn CDs.
So, what is their status? Is the hardware installed and not recognized? Is the hardware installed and recognized but burning isn't possible? Is the hardware installed, recognized, burning software installed and they're just clueless where to start from there?
If they're truly needing help, post more details and I bet we can get them going..
see ya,