What you're saying is that error messages have meanings, but only for those who "understand" them. I'm not trying to be difficult here, but it seems to me that would be true for something like "Error message 75632" (which only a geek with access to the list would understand) but not true for "check User ID and Password" (which any mortal should understand). Unless the latter "really" means: "User needs to take out his checkbook and purchase a new ISP provider and maybe also an updated computer."
Yep. Similar things happen to us at home. (OS9.2) Different ISP, but they're the source of the problem. Stuff happens. It gets fixed. It's not your fault.
Error messages are useless for the most part, unless you're a geek. Of course, there are published lists that attempt to "decode" them, if you really want to try.
The reason for all this is that the mgrs. of ISPs are too young to think "win/win." Everything is for THEIR convenience. So until they get older and wiser we must rely on the exchange of ideas and solutions in places like this.
Yep. Similar things happen to us at home. (OS9.2) Different ISP, but they're the source of the problem. Stuff happens. It gets fixed. It's not your fault.
Error messages are useless for the most part, unless you're a geek. Of course, there are published lists that attempt to "decode" them, if you really want to try.
I used to get authentication problems with some regularity when I had Earthlink Dialup and also Earthlink ADSL. It was always when I had an important paper due, of course! Tech support always said it was something in their system, and wound up having to reset something in their own software. This, after always putting me through turning off my modem and "giving me the business" first.
I finally got thoroughly disgusted with Earthlink, after I had switched to their bundled telephone and DSL service (seemed cheaper at the time).
Nothing worked properly, particularly my telephone. All of the
tech support people were in the Phillippines or in India, and let me tell you that they did not do a good job at all.
OT a bit: It is beyond belief that so many companies are thinking it's cheaper for them to have personnel overseas, despite the fact that they are incompetent at dealing with American customers. For example, when my telephone wasn't working properly, they denied me a weekend repair appointment, saying, despite my protests, "your building manager will certainly let the repairmen in if they need to come during the week." In NYC, of course, most building management is not on the premises.
Earthlink lost me after I had been a customer for 8 years. Not very good business, in my book.
I "jumped ship" to everything Verizon, about 2 months ago. No problems so far with either telephone or DSL. The jury is still out: Let's see if they can deliver, over the course of time. At least they have a NYC Office...
Cheers,
Francine
(The Mac Gardener)
