Comcast are clearly just as slippery as always.
A few points:
QUOTE
Comcast has maintained on both issues that it reserves the right to manage its own network. Customers who find themselves cut off unexpectedly would have to be sending the equivalent of 256,000 photos a month, 13 million e-mails every month or 18,000 emails every hour, every day, all month, Comcast said.
Ha ha, very funny, Comcast. Your email is cut off by Comcast if you send
more than 1,500 in a 24 hour period. (Although that's nowhere in the AUP, but the tech support people know about it and THERE IS NOTHING THEY CAN DO - you're dead in the water for the next 24 hours, except through the web mail, which for those of us who use mail clients exclusively, is hardly a solution) Try managing a political email list of 440 people just before important local elections/Town Meetings, when things are changing on the fly with that sort of limitation...
QUOTE
Fitzmaurice said there were "millions of customers" who were greeted by a notice of the updated policy when signing onto to Comcast.net. "For Free Press to suggest that we didn't publicize [the new rules] to our customers is inaccurate."
Again - somewhat disingenuous. Many, many Comcast customers NEVER sign into comcast.net - they get their email via email client apps, not web mail, and they certainly don't use Comcast as their home page. If they change their AUP, they should be obligated to provide that information to EVERY customer via email or snail mail. And the policy should not be implemented until after every customer has received notification (of course, reading the notification is up to the customer).
Yes, Comcast can change their terms of service at any time - but isn't there a legal obligation to inform the customer BEFORE that happens, so that the customer can then opt out of the contract between the two parties?
I may not be a Comcast customer anymore, but feel for those who are. Rogers, at least, have spelled it all out (bandwidth limits) - and spelled it out before changing things, although they're just as guilty of traffic-shaping and have been just as devious about admitting it.
