« previous next »
Pages: [1]   Go Down

Author Topic: Having Huge problems with my ISP  (Read 1813 times)

Offline Frances144

  • TS Addict
  • *****
  • Posts: 5916
    • View Profile
    • http://www.myshetland.co.uk
Having Huge problems with my ISP
« on: May 17, 2008, 05:55:45 AM »
My ISP is Freenetname.  i have been with them for years and now they have turned into Madasafish and been bought by British Telecom.

My website - Thordale has been uploaded many times and runs absolutely fine.  I own the Thordale.co.uk name and the fstaylor.co.uk is freeparked there.

Suddenly it refuses to show up or the front page comes up and the rest resorts to this message:-

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@brightview.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I have phoned them twice, been put on hold with Michael Buble (crooner) for 40 minutes at 4p per minute.  Nothing changes so I have emailed them and now been told the problem has been sorted - but it hasn't.  Still the same message.  What is frustrating, though, is that I speak to someone in South Africa (?) or India and they just say the same rubbish that they can see the site fine therefore there is nothing wrong.  They have at last admitted a problem and sent me an email saying it was fixed when it wasn't.  The email system is going to be stopped on the 19th of this month so everyone will have to sit on the phone at 4p/minute to India.

What can I do?  My email address is from freenetname.  I don't want to change that.  I pay £18/month for it, my broadband and my domain space (that was free).

Pee po belly bum drawers (Flanders and Swann)

Fx
Logged

Offline Xairbusdriver

  • Administrator
  • TS Addict
  • *****
  • Posts: 26388
  • 27" iMac (mid-17), Big Sur, Mac mini, Catalina
    • View Profile
    • Mid-South Weather
Having Huge problems with my ISP
« Reply #1 on: May 17, 2008, 08:50:14 AM »
Both your published links seem to take me to the same files although at different domains.

I'd suggest that you clear any and all your browser caches and try again. It wouldn't hurt to set your caches to ZERO bytes while editing your site files. This will assure that your browser will be forced to download the site/page files each time you access a page.
Logged
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Frances144

  • TS Addict
  • *****
  • Posts: 5916
    • View Profile
    • http://www.myshetland.co.uk
Having Huge problems with my ISP
« Reply #2 on: May 17, 2008, 10:57:07 AM »
QUOTE(Xairbusdriver @ May 17 2008, 08:50 AM) <{POST_SNAPBACK}>
Both your published links seem to take me to the same files although at different domains.

I'd suggest that you clear any and all your browser caches and try again. It wouldn't hurt to set your caches to ZERO bytes while editing your site files. This will assure that your browser will be forced to download the site/page files each time you access a page.


Thanks.

At the moment I am using my dvd website to host my Shetland pony Stud website (so it is freeparking from www.pencille.co.uk when you type www.thordale.co.uk).  If you go to my original site www.fstaylor.co.uk (which was the original Thordale site), you get this error message that they have supposed to have cured.

I have set my cache to 0 and will have another go at them.

Fx
Logged

Offline tacit

  • TS Addict
  • *****
  • Posts: 1628
    • View Profile
    • http://www.xeromag.com/
Having Huge problems with my ISP
« Reply #3 on: May 17, 2008, 11:16:37 AM »
An error 500 ("Internal Server Error") can mean many things, from a Web server program that is not configured correctly on their end to incorrect file permissions on your end.

Your Web server keeps logs. The logs will explain what the cause of the error is and why. Usually, the logs are just text files in a folder called logs; you download the most recent log with your FTP program and look at it with TextEdit. It may give you a clue.


Logged
A whole lot about me: www.xeromag.com/franklin.html

Offline Frances144

  • TS Addict
  • *****
  • Posts: 5916
    • View Profile
    • http://www.myshetland.co.uk
Having Huge problems with my ISP
« Reply #4 on: May 18, 2008, 06:12:31 AM »
My web server may keep logs but I couldn't find 'em anywhere in my site.

Any clues?

Thanks
Frances
PS The website worked perfectly for at least 2 weeks and then kaput
Logged

Offline Xairbusdriver

  • Administrator
  • TS Addict
  • *****
  • Posts: 26388
  • 27" iMac (mid-17), Big Sur, Mac mini, Catalina
    • View Profile
    • Mid-South Weather
Having Huge problems with my ISP
« Reply #5 on: May 18, 2008, 03:59:54 PM »
Try accessing your site with your FTP program. You probably have it set to go to your "htdocs" folder. But you may be able to check with your ISP to find out what they normally use to hold your html files. Whatever the name of that directory is, back up the path one level however your FTP program does that. In other words, you want to be able to see the directory that holds your 'htdocs' and any other built-in directories you ISP provides.

What you want to see is a directory/folder called (usually) "logs". You may also see directories labeled "bin", "cgi-bin", "stats", etc. Open the "logs" directory and browse away. Depending on what your ISP provides, there could be several directores in there, maybe on for 'daily', 'monthly', 'errors', etc. They are all plain text files that you should be able to read with any simple text-editor.
Logged
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:
Pages: [1]   Go Up
« previous next »