LaCie Support SUCKS!!!!

[Parker]

I figure you guys will get a kick out of this--

I submit a ticket to LaCie online because of a power problem with my hard drive. The drive goes through strobe like power intervals where it will cycle on/off about every second to two seconds for an instant, like a strobe. I reckon that its a problem with the power supply so I ask LaCie Support in the ticket to exchange the power supply.

They send me a new power supply--
and it's the wrong one.

Ok, I understand that they may have screwed up. So I tell them that they sent me the wrong power supply (I was sent the 4-pin when my HD takes the traditional round transformer plug).

I receive the second power supply today...
and it too is the WRONG ONE!!  

HOW HARD IS IT TO SEND ME THE RIGHT POWER SUPPLY FOR MY DARN HARD DRIVE
WHEN YOU HAVE THE SERIAL NUMBER FOR MY DRIVE ON FILE
AND KNOW EXACTLY WHICH MODEL IT IS...!!!......!!!

I'm submitting another post to my ticket telling them that they screwed up AGAIN...
and maybe this time they'll send me the correct power supply...
especially considering that I posted a link to show them the correct one.

I'll keep y'all posted on how this goes...
(and do one of the TS Geezers know how I can make my hair grow back? I may not have any left by the time this is over...)

[krissel]

Ah, shades of my experience with Wegener Media who sent me the same WRONG processor 3 times.  

LaCie is not on my list of trusted companies after reading a lot of negative comments regarding their products.

Can't help you personally with the hair issue but Rogaine has good reviews.

[Parker]

Fortunately, I'm too young to be thinking of using any sorts
but I heard that once one starts using Rogaine that if they stop using it their hair falls out?

*sends e-mail to dad to inquire*

[jchuzi]

QUOTE(Parker @ Mar 4 2010, 01:47 AM) <{POST_SNAPBACK}>

Fortunately, I'm too young to be thinking of using any sorts
but I heard that once one starts using Rogaine that if they stop using it their hair falls out?

What happens if you stop using Viagra?  

[Xairbusdriver]

Mr. Parker, if you have any friends (even a stranger might be OK) with a first-grade brother/sister, ask them to use some crayons (the more colorful and numerous the better) to write a letter (wide-ruled, off-white, roughly-torn paper preferred) to LaCie. It would be best to also have that first-grader draw a few 'pictures' of the inside of the device and especially the connector that is needed. If you can't find a first-grader, a pre-schooler will probably work just as well.

Oh yeah, be sure to have the 'author' draw several 'happy faces' and 'stick men' on their work.

Obviously, the 'staff' at LaCie are too busy to actually read your messages. BTW, how much do you think you can get for those power supplies on eBay? If you sell them, be sure to send LaCie a thank you note, of course...good service deserves recognition!