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Author Topic: More on AppleCare  (Read 2625 times)

Offline jjoan

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« on: March 10, 2010, 01:26:25 PM »
My 24" iMac 2.33 intel Core 2 Duo purchased October 6, 2009 quit "working". Wouldn't recognize my iPhone, then the keyboard, then my external hard drive. Somehow got lots of telephone tech support (perhaps because I started my complaint about the iPhone, then isolating the keyboard, which I had purchased just a couple of months ago). Was advised to archive and install my OS, then erase and install (luckily had two backups, one SuperDuper and one Time Machine). Still would not recognize keyboard, mouse, iPhone, or anything plugged into the usb or firewire ports. The telephone tech-support said to take it to the Apple Store 80 miles away. When I arrived for my appointment at the Genius Bar, my repair ticket was already printed, with $00.00 estimate/due.

Two weeks later, I drove back to pick it up. They installed a new logic board, video card, one GB of memory, and the hard drive. The bill was $00.00. And it's five months out of warranty! I cannot for the life of me fathom why this happened. I haven't heard of a recall. We've purchased countless Apple products, along with their companion AppleCare protection plans, for decades! Do they know that? I asked the "genius" if he knew why I wasn't charged and he said no, just be happy. And I am. I had to share this with all of you. I'm typing away on it right now. Restored from my Time Machine backup and everything is back to normal.
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Offline Jack W

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« Reply #1 on: March 10, 2010, 01:38:01 PM »
Good for you!  jjoan!!

This is one of the many reasons I stick with Apple.

- Jack
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Good to be Here.

My Macs: 2010 27" alum iMac 2.8GHz, Snow Leopard 10.6.8/Mavericks 10.9.5, 4GB SDRAM (Workhorse),
13” Late 2010 MacBook Pro 2.4GHz, 10.6.8, 2GB SDRAM,
(2) External HD - Firewire/USB Macally Enclosures  with 1TB Hitachi Drives,
Time Machine external drive - ditto above - 1/2 TimeMac

Offline Paddy

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« Reply #2 on: March 10, 2010, 02:12:22 PM »
QUOTE
My 24" iMac 2.33 intel Core 2 Duo purchased October 6, 2009 quit "working".


I assume you mean "purchased October 6, 2008"? And is the iMac the 2.4GHz model? There is no 2.33GHz iMac. wink.gif

Anyway - good news!
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"If computers get too powerful, we can organize them into committees. That'll do them in." ~Author unknown •iMac 5K, 27" 3.6Ghz i9 (2019) • 16" M1 MBP(2021) • 9.7" iPad Pro • iPhone 13

Offline Xairbusdriver

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« Reply #3 on: March 10, 2010, 02:43:40 PM »
QUOTE
There is no 2.33GHz iMac.
eek2.gif Maybe that's what caused the problem! Thinking.gif And, also why they didn't charge you! clap.gif Good to hear every thing worked out so well, anyway. smile.gif Did you ask them for gas money for your trip...scram.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline jjoan

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« Reply #4 on: March 10, 2010, 04:16:06 PM »
Whoops, Ms. Typo. I purchased it October 9, 2006.
Truly, it IS a 2.33 GHz iMac! Honest! [attachment=1801:my_imac.png]
Is this a rogue machine?
Didn't ask for gas money but went out to lunch twice and did some shopping.
« Last Edit: March 10, 2010, 04:16:58 PM by jjoan »
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Offline Xairbusdriver

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« Reply #5 on: March 10, 2010, 04:28:17 PM »
Obviously a computer error, rolleyes.gif as Paddy and Eye or never wronge! tongue.gif

That thing was a little out of warranty! But Apple came through, again! cheer.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Paddy

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« Reply #6 on: March 10, 2010, 05:55:57 PM »
C'est bizarre, is all I can say.

http://support.apple.com/kb/SP16
http://www.everymac.com/systems/apple/imac...inum-specs.html

The clue may be here: http://www.macworld.com/article/52921/2006...ac233bench.html

Think it was a built-to-order model.

Is it the white one or the aluminum/black one?
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"If computers get too powerful, we can organize them into committees. That'll do them in." ~Author unknown •iMac 5K, 27" 3.6Ghz i9 (2019) • 16" M1 MBP(2021) • 9.7" iPad Pro • iPhone 13

Offline Xairbusdriver

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« Reply #7 on: March 10, 2010, 06:02:00 PM »
"What kind of computer do you have?"

"A white one."

<Community Thread>
« Last Edit: March 11, 2010, 09:57:24 AM by Highmac »
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Paddy

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« Reply #8 on: March 10, 2010, 07:21:59 PM »
Might want to fix that link, Jim. wink.gif
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"If computers get too powerful, we can organize them into committees. That'll do them in." ~Author unknown •iMac 5K, 27" 3.6Ghz i9 (2019) • 16" M1 MBP(2021) • 9.7" iPad Pro • iPhone 13

Offline Xairbusdriver

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« Reply #9 on: March 11, 2010, 10:42:56 AM »
Looks like some one beat me tooit? From way across "The Waters!!" thanx.gif Did I have some old text left in my clip board? Hope it wasn't one of those Windows sites I visit regularly. laughhard.gif
« Last Edit: March 11, 2010, 10:44:49 AM by Xairbusdriver »
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:
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