A long time ago when Best Buy came to our area and I first got a computer. I bought a cordless phone thru them, and had their coupon for free shipping.
No matter how many emails I sent trying to correct this, they still charged me 9 dollars for shipping.
I finally got the main office on the phone, and told them, they said they would reimburse me right away. Never happened, so I called back and said that they would lose our entire family business. And I never bought anything from them since and neither has my family, wonder how much $ they lost by screwing grandma for 9 bucks?