Author Topic: Adobe Flash "poltergeist" on a DT  (Read 1650 times)

Offline RHPConsult

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Adobe Flash "poltergeist" on a DT
« on: March 14, 2013, 03:41:09 AM »
A friend asks for my help with a vexing problem he encountered shortly after upgrading to Mountain Lion on his MacBook Pro . . . it may not be related to his upgrade, but it is puzzling in the extreme and, thus far, insolvable.

Just after his subsequent download of the latest version of Adobe Flash (but apparently without opening (or installing) it, a semi-transparent and enlarged image of the notice from Adobe that the dmg was prepared to be activated appeared on his display. Nothing we have subsequently attempted has removed it!

No dmg opens on the DT, no dmg can be found anywhere on the Mac, the “message” remains a ghostly presence on the DT, irrespective of multiple shut downs & restarts, or using Disk First Aid. No Force Quit options are available. No dmg shows in the Device roster.

As easy as an OS reinstall is via the Recovery Disk, I did not wish to advise him to execute it if some simpler course of action has been overlooked.

Any ideas earnestly welcomed.

Offline Xairbusdriver

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Adobe Flash "poltergeist" on a DT
« Reply #1 on: March 14, 2013, 02:08:31 PM »
Have you searched for ".dmg" files?
Assuming he hasn't changed the default downloading location, that would be in his HD/Users/hisUserName/Downloads. Should be in the SideBar of his Finder window, also. Some dmg files will automatically 'unpack' themselves. So, there is nothing 'wrong' with the System nor anything to 'fix.' Just find the file and delete it.

I also assume he is using Safari, if so, he may have (for some unknown and invalid reason) enabled the "Open 'safe' files after downloading" item in Safari/Prefs/General (last item on that screen). Uncheck that, by all means. Then, set the Default web browser to Chrome (first item on that same screen). Now, use Chrome instead of Safari and you can then remove all Flash files from the computer. wink.gif Of course, it would be wise to download Chrome, first... wallbash.gif
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Offline tacit

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Adobe Flash "poltergeist" on a DT
« Reply #2 on: March 14, 2013, 06:39:10 PM »
QUOTE(RHPConsult @ Mar 14 2013, 08:41 AM) <{POST_SNAPBACK}>
A friend asks for my help with a vexing problem he encountered shortly after upgrading to Mountain Lion on his MacBook Pro . . . it may not be related to his upgrade, but it is puzzling in the extreme and, thus far, insolvable.

Just after his subsequent download of the latest version of Adobe Flash (but apparently without opening (or installing) it, a semi-transparent and enlarged image of the notice from Adobe that the dmg was prepared to be activated appeared on his display. Nothing we have subsequently attempted has removed it!

No dmg opens on the DT, no dmg can be found anywhere on the Mac, the “message” remains a ghostly presence on the DT, irrespective of multiple shut downs & restarts, or using Disk First Aid. No Force Quit options are available. No dmg shows in the Device roster.

As easy as an OS reinstall is via the Recovery Disk, I did not wish to advise him to execute it if some simpler course of action has been overlooked.

Any ideas earnestly welcomed.


Can you post a screen shot?

How did he download the update to Adobe Flash? Did it download itself? Adobe's updater does not put things in the downloads folder; it has its own spot (usually /Library/Application Support/Adobe/Installers) where it puts things.
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Offline Xairbusdriver

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Adobe Flash "poltergeist" on a DT
« Reply #3 on: March 15, 2013, 10:36:34 AM »
QUOTE("tacit")
Adobe's updater does not put things in the downloads folder; it has its own spot
Ah, yes, the "We-know-better-than-the-average-OS-builders-and-certainly-better-than-our-stupid-customers" attitude. Just another reason to dump Flash from your drive, IMHO. Flash works beautifully inside Chrome's sandbox. smile.gif thumbup.gif
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Offline RHPConsult

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Adobe Flash "poltergeist" on a DT
« Reply #4 on: March 16, 2013, 03:24:34 AM »
There was nuthin' in the Downloads Folder . . . nor could Spotlight find anything related, anywhere. I did all that before posting here.

I had no idea that something might be lodged in the Application Support Folder of the Library. Unfortunately, no such folder was found therein.
Yes, there is a screen shot . .  . I don't have it yet, when I get it, I'll amend this post with it.

However, I stumbled on (a) solution, mostly by good luck. Sorting over the alternatives I'd already pursued, I speculated that something might be "stuck" (technical term) in the Desktop/Screen Savers Prefs folder. Bingo. There IT was, NOT in the thumbnails, just resting in the little display window.

So I had my friend (we were doing this by sharing screens in Messages) select one of the default pics and voilà . . . it evaporated from the Prefs Folder – where it appeared to have precisely the same ghostly-overlay character as was the one on the Finder/Display)

'Tis a puzzlement!

Offline Xairbusdriver

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Adobe Flash "poltergeist" on a DT
« Reply #5 on: March 16, 2013, 09:54:34 AM »
First, don't forget there are two 'main' Library folders; yours and the Systems. As tacit said, that's where Adobe puts its tuff, not in your Downloads folder (where all other developers do, instead of re-inventing the wheel!).

I'm still not sure what Spotlight is good for, but it certainly is not for finding things. It simply ignores too much. A waste of bits, IMHO. rolleyes.gif

I am almost completely baffled by your finding anything in the Screen Savers Prefs "folder."
QUOTE
There IT was, NOT in the thumbnails, just resting in the little display window.
I assume the "IT" refers to the image your friend was seeing? I'll be calling that the "ghost image" from here on out, BTW.

I am going to use my wildest imagination and attempt to translate what I think you mean:
    1. You opened the Desktop & Screen Saver Pref Panel (that is the name of the panel, not a path description which normally uses "/" between directory(folder) names).

    2. The main part of the window is a panel allowing the selection of installed images for use as Desktop pictures. If you have more than one folder of pictures, you have those listed on the left-hand part of the above mentioned panel.


    3. In the right-hand part of the panel are 'thumbnails' of the images in the selected folder.
    4. You did not see the 'ghost image' in the 'thumbnails' seen. Whether you can find that particular image relies on your selecting different folders in the left-hand list AND possibly scrolling the 'thumbnail' display.
    5. The 'ghost image' was displayed in the small section in the upper, left-hand part of the Pref Panel window. That is always the current image being displayed as your Desktop picture.
If the above is even partially correct, I offer this wildly astounding explanation for the creation of the 'ghost image.':
    Your friend or some helpful soul, has activated a Services menu enabling setting the Desktop (including any windows, in whatever state of display [opening/closing/fading/etc.] and position) to be the current Desktop image. I would suggest that he accidentally right-clicked the Desktop just as the Adobe screen was appearing or fading away. If that option is checked, I'd suggest disabling it. dntknw.gif I didn't even know it existed until searching for this post! blush-anim-cl.gif
A second possibility is that another app can do the above and was accidentally activated to create the image.

Since the 'ghost image/window' is simply an image on the Desktop, it will not respond to any attempts to move, close, use or anything else. It's not a 'real' object, it's simply an image, actually just a part of the image that was the actual Desktop. The largest part of that image, of course, is whatever your friend has as his normal Desktop image, so he would recognize nothing unusual... except for that 'ghost image!' Any other icons he usually has visible (hard drives/folders/apps/alias'/etc.) would still be there and be usable. That's because they were probably exactly where they always were, and were then exactly on top of their image(s) on that new Desktop picture. Thus, if you tried to move/delete any of those items, it would appear that they were still on the Desktop! But what remained would only be the image of that icon that is now part of the Desktop picture! Sounds like the makings of a great April Fools trick... Thinking.gif

The "fix" was simply to select a different Desktop in the Desktop & Screen Saver Pref Panel. I suggest, however, that you do a thorough search in the several places in that Pref Panel, for that image. If you indeed find the image, I would suggest you delete it... unless this guys is a reely, reely close friend and you want to help his blood pressure next month... wink.gif
« Last Edit: March 16, 2013, 10:21:24 AM by Xairbusdriver »
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes: