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Author Topic: Trouble connecting to internet after repairs...  (Read 2100 times)

Offline Highmac

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Trouble connecting to internet after repairs...
« on: December 08, 2016, 12:48:16 PM »
We've just got our MBP back after having a replacement trackpad fitted and now can't connect to the internet.

Before taking it in I set up a new user account called "service" with its own password, and activated file vault as what I saw as a sensible safety measure. The trackpad is great, working exactly as it should. I expected the MBP (Snow Leopard) to reconnect in the same way it does after we've returned from visits - it just connects. I really can't imagine that changing a piece of hardware is going to cause this problem so wonder if my new account has upset things.

Could it be a corrupted p.list? If so, which one do I "restore" from Time Machine to get the settings right. Going through the set-up procedure, it gets as far as the "BT Hub 5" (modem-router) but can't get any further.

At the risk of sounding desperate, my missus is the MBP's main user, so I would be ever so, ever so grateful for some...    sos.gif
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Neil
MacMini (2018) OS10.14.6 (Mojave). Monitor: LG 27in 4K Ultra HD LED.
15in MacBook Pro (Mid 2014) OS10.13.4 (High Sierra);
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Offline Xairbusdriver

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Trouble connecting to internet after repairs...
« Reply #1 on: December 08, 2016, 04:14:30 PM »
What shows in System Prefs->Networks? A screen shot would help, since I can't remember the exact layout/item locations/etc.

I'm thinking the repair people may have set their own network as the 'default' and they could have even made some changes in the prefs for that. I'm pretty sure we can work it out. "We" being the folks here! I'll be gone for an hour or so, but back before you get sent to bed! tongue.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Highmac

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Trouble connecting to internet after repairs...
« Reply #2 on: December 08, 2016, 05:00:08 PM »
QUOTE(Xairbusdriver @ Dec 8 2016, 10:14 PM) <{POST_SNAPBACK}>
...but back before you get sent to bed! tongue.gif

Too late! It's 11pm and I'm off to beddy-byes. Nighty-night...

Sorry - obviously spending too much time with small grandchildren biggrin.gif
« Last Edit: December 08, 2016, 05:00:39 PM by Highmac »
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Neil
MacMini (2018) OS10.14.6 (Mojave). Monitor: LG 27in 4K Ultra HD LED.
15in MacBook Pro (Mid 2014) OS10.13.4 (High Sierra);
15in MacBook Pro (2010), (ex-Snow Leopard); now OS10.13.6 (High Sierra); 500GB Solid-State SATA drive; 4GB memory.

Offline jchuzi

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Trouble connecting to internet after repairs...
« Reply #3 on: December 08, 2016, 05:31:43 PM »
QUOTE(Xairbusdriver @ Dec 8 2016, 05:14 PM) <{POST_SNAPBACK}>
What shows in System Prefs->Networks? A screen shot would help, since I can't remember the exact layout/item locations/etc.

I'm thinking the repair people may have set their own network as the 'default' and they could have even made some changes in the prefs for that. I'm pretty sure we can work it out. "We" being the folks here! I'll be gone for an hour or so, but back before you get sent to bed! tongue.gif

Speaking of System Prefs > Networks, have you tried clicking Assist Me?
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Jon

macOS 11.7.10, iMac Retina 5K 27-inch, late 2014, 3.5 GHz Intel Core i5, 1 TB fusion drive, 16 GB RAM, Epson SureColor P700, Photoshop CC, Lightroom CC, MS Office 365

Offline Xairbusdriver

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Trouble connecting to internet after repairs...
« Reply #4 on: December 08, 2016, 08:47:03 PM »
Unless you adjust your sleep and work schedule, we'll have to make do with questions/answers/suggestions. I'm willing to get up 15 whole minutes earlier! Are you willing to stay up 15 hours later? What a deal!!! laughhard.gif

I'm assuming you will try Jon's great suggestion by the time I see this thread tomorrow. thumbup.gif

BTW, does your "Location:" show "Automatic"?

I'm assuming you already see your own network in the "Network Name:" pop-up list? You might look at that list anyway and see if there are some names that don't look familiar. Might be worth deleting those. You can do that with the "Advanced" (button). Now, select a network name, then click the minus button (or key) to remove it.
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Highmac

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Trouble connecting to internet after repairs...
« Reply #5 on: December 09, 2016, 08:42:33 AM »
A slightly embarrassed Highmac returns....

Seems a good night's sleep (for the MBP) helped. Switched it on this morning and logged in. It loaded away and then launched Firefox, which loaded its pages as I was preparing to start working through the various suggestions ...

Hang on - it's loading its pages..? At that point I woke up to the fact that it was connected to the internet and working normally.

Nevertheless, many thanks for the suggestions, which may well help others later on.

Missus has the MBP back  cheer.gif   thumbup.gif

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Neil
MacMini (2018) OS10.14.6 (Mojave). Monitor: LG 27in 4K Ultra HD LED.
15in MacBook Pro (Mid 2014) OS10.13.4 (High Sierra);
15in MacBook Pro (2010), (ex-Snow Leopard); now OS10.13.6 (High Sierra); 500GB Solid-State SATA drive; 4GB memory.

Offline Xairbusdriver

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Trouble connecting to internet after repairs...
« Reply #6 on: December 09, 2016, 09:21:21 AM »
Many say that "Sleeping on a problem is good"! Seems to work on that side of The Pond, as well! Glad to hear things are back to "normal"! clap.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline kimmer

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Trouble connecting to internet after repairs...
« Reply #7 on: December 09, 2016, 11:20:30 AM »
QUOTE(Highmac @ Dec 9 2016, 07:42 AM) <{POST_SNAPBACK}>
Missus has the MBP back  cheer.gif   thumbup.gif

And peace once again reigns in your home.  laugh.gif
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Offline Highmac

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Trouble connecting to internet after repairs...
« Reply #8 on: December 10, 2016, 01:07:05 PM »
QUOTE(kimmer @ Dec 9 2016, 05:20 PM) <{POST_SNAPBACK}>
QUOTE(Highmac @ Dec 9 2016, 07:42 AM) <{POST_SNAPBACK}>
Missus has the MBP back  cheer.gif   thumbup.gif

And peace once again reigns in your home.  laugh.gif


Depends how you define peace.. smile.gif
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Neil
MacMini (2018) OS10.14.6 (Mojave). Monitor: LG 27in 4K Ultra HD LED.
15in MacBook Pro (Mid 2014) OS10.13.4 (High Sierra);
15in MacBook Pro (2010), (ex-Snow Leopard); now OS10.13.6 (High Sierra); 500GB Solid-State SATA drive; 4GB memory.
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