I don't know if this applies to Canada... yet but I do know that my bank has gotten very severe on their security policies. I can't even use a mobile app for it anymore.
In any case I do hope that "deleting" my account will help... not just deactivate but delete. I just went through the procedure and it says that I can log in and change my mind for 14 days and then it's gone. I never used it anyway... I created an account because my sister and a friend are there... but honestly... I never found it useful.
There's a YouTube here with instructions:
https://www.youtube.com/watch?v=-qUlr5vtM0sThey weren't exactly the "buttons" I saw on mine but was able to get there anyway.