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Author Topic: Can not get photos to sync from iPhone  (Read 1392 times)

Offline dakota

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Can not get photos to sync from iPhone
« on: March 08, 2020, 01:25:01 PM »
Keep getting the proverbial "Photos library not available. Try again later".  No matter what I do, I can not get it to work, and I have followed everything I found online.  This has happened since I switched over to a new iMac. Running Mojave 10.14.5. Do I dare update to Catalina? Always have had problems updating system software!
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Offline gunug

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Re: Can not get photos to sync from iPhone
« Reply #1 on: March 09, 2020, 01:16:23 PM »
I wondered whether you had been using iPhoto or the newer Photo; I noticed a problem at one time after I updated the OS and I had to do something "extra special" to get the preferred iPhoto to work again.  There are links out there for this.  I remember having to run something in Terminal to setup photos at some earlier point.
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Offline dakota

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Re: Can not get photos to sync from iPhone
« Reply #2 on: March 09, 2020, 02:23:30 PM »
Using Photos and I had no problem till I changed computers.
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Offline Paddy

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Re: Can not get photos to sync from iPhone
« Reply #3 on: March 09, 2020, 08:50:24 PM »
Can you open the Photos - and its library - when you're NOT trying to import? IE: is everything working properly except importing from the iPhone?

It sounds like it might be a permissions issue, but that's just a preliminary guess.

Is this a brand new Mac with a warranty? If so, you can call Apple for help for the first 90 days - or 2 years if you've bought AppleCare. Just in case we can't come up with the answer. ;)
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Offline dakota

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Re: Can not get photos to sync from iPhone
« Reply #4 on: March 12, 2020, 01:32:58 PM »
Yes, I can open photos with no problem, and yes it is a new iMac and I have Applecare.  Thanks.
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Offline dakota

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Re: Can not get photos to sync from iPhone
« Reply #5 on: March 17, 2020, 08:26:05 PM »
Spoke to a computer guru today who told me that iTunes will not import the photos, that I need to use the cloud.
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