Author Topic: iPhone 11 has frozen & lost screen visiblility  (Read 2240 times)

Offline Raven

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Re: iPhone 11 has frozen & lost screen visiblility
« Reply #15 on: March 01, 2022, 10:03:19 AM »
I contacted a 2nd Apple Repair Centre via email. Told them of my iPhone problem. That a connector had been  repaired. Worked for a while. Then the screen stopped working again. Their reply:

"Since you have done an iOS reinstall, then next step is to replace the screen temporarily. We will also check the connector to see if anything is loose. It could very well be just a defective screen which needs to be replaced. If there is something wrong with the cable connector, then reconnecting it may not do the job as the problem can come back again, but we will open it up and know more once we see it.
Screen replacement, parts, labour to install and lifetime warranty for any defects: $150
 The repair takes about one hour. If it is a problem with the motherboard, we can take a look at that as well."

If it's only a screen replace, I will do that. If it's a motherboard problem, that's too costly to do. Because I have to mail it to them, is there anything else I should ask for?
27" iMac, 2017, 3.47 GHz, 8 GB RAM, 1.03 TB HD,
OSX10.14.6 • 15" MacBookPro mid 2012, OSX10 .15.7 • Mac Mini OSX12.16.2 • iPhone 12

Offline Raven

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Re: iPhone 11 has frozen & lost screen visiblility
« Reply #16 on: March 05, 2022, 09:37:11 PM »
Mailing my frozen iPhone 11 to another Apple service shop and asked them to do a full diagnostics. It's either a screen replacement or a new motherboard. Will keep  you posted. Fingers crossed it's the cheaper solution so my iPhone is sellable.
27" iMac, 2017, 3.47 GHz, 8 GB RAM, 1.03 TB HD,
OSX10.14.6 • 15" MacBookPro mid 2012, OSX10 .15.7 • Mac Mini OSX12.16.2 • iPhone 12

Offline Raven

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Re: iPhone 11 has frozen & lost screen visiblility
« Reply #17 on: March 14, 2022, 04:24:49 PM »
I mailed my iPhone 11 to another service centre in Winnipeg. They were very helpful over the phone to explain my options and then fixed the problem in one day.  A new screen! They mailed it back at their cost.  :thumbup:  It's now working fine and hope to sell it to recover some of my costs.
27" iMac, 2017, 3.47 GHz, 8 GB RAM, 1.03 TB HD,
OSX10.14.6 • 15" MacBookPro mid 2012, OSX10 .15.7 • Mac Mini OSX12.16.2 • iPhone 12

Offline Xairbusdriver

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Re: iPhone 11 has frozen & lost screen visiblility
« Reply #18 on: March 14, 2022, 06:05:29 PM »
Glad that worry is over!

Well, at least we are now in "the check is in the mail" anxiety...
Always remember,
inside every silver lining
is a big,
ugly,
dangerous
black cloud!!!
:wallbash: :eek:
Hey! Even paranoid people have enemies!! :yes:
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes: