Nothing to do with your Keyboard settings I think.
Probably a "Smart Quotes" thing.
"41) Is there any way to turn off curly quotes (aka smart quotes) when typing text in HTML mode? The curly quotes turn out to be commas (,) when the email msg is displayed on non-Mac users in our office.
Entourage X: Tools/AutoCorrect/AutoFormat/ Replace smart quotes with straight quotes.
Entourage 2001: Tools>AutoCorrect>AutoFormat As You Type>Replace as you type> and uncheck “’Straight quotes’ with ‘Smart quotes’.”
http://www.entourage.mvps.org/faq/faqs.htmlOr it could be "Character Set" which would require tacit to explain.