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Author Topic: Photoshop 7 stalls when loading  (Read 3845 times)

Offline kimmer

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Photoshop 7 stalls when loading
« on: July 11, 2006, 09:06:37 PM »
Sneakers needs some help. Ever since he got his *mac* back he has been unable to launch Photoshop. It starts loading, goes into an update mode and hangs when trying to download "AWEXFiles.txt".

Sneakers has gone in and dumped this file numerous times hoping that would help, but it doesn't. :-/  He's done searches on the Adobe sight and tried whatever fix he found.  He's reinstalled PS. Nothing seems to work.  dntknw.gif

You can see a screen cap of the stall here:
http://spatulagraphics.com/media/adobe_splash.jpg

We'd appreciate any suggestions on what might be causing this and how to fix it -- before he takes over my *mac* and starts using Photoshop Elements. LOL!

TIA!
kimmer
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Offline MacHeadCase

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Photoshop 7 stalls when loading
« Reply #1 on: July 11, 2006, 09:19:02 PM »
Dunno if this helps but I found this thread over at MacFixIt forums, What the heck is an InDesign AWEXFiles.txt file?!

They say in there that it is like a Download Manager for some Adobe apps and if there is some restrictions on the Net access, like Little Snitch for example, downloads cannot successfully be done.

I also found this workaround:

QUOTE
To turn off the automatic update/download function, open the application and go to Preferences > Adobe Online and where it says Update Options set Check for Updates to never.

If you are unable to open the application due to it stalling up at the "AWEXfiles.txt" message, disconnect your internet connection and then open the app. You'll get an error message stating it can't connect. Just click "okay" and proceed. Once the app opens and you change the automatic update preferences, you can reconnect your internet connection.


Hope these help.  smile.gif
« Last Edit: July 11, 2006, 09:22:34 PM by MacHeadCase »
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Offline kimmer

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Photoshop 7 stalls when loading
« Reply #2 on: July 11, 2006, 11:39:27 PM »
Thanks, MHC. I'll pass the info on to Sneakers.
QUOTE
They say in there that it is like a Download Manager for some Adobe apps and if there is some restrictions on the Net access, like Little Snitch for example, downloads cannot successfully be done.

Don't know what "Little Snitch" is, and I don't think that we have any restrictions on our net access -- but I'll look into this.

Thanks again!
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Offline MacHeadCase

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Photoshop 7 stalls when loading
« Reply #3 on: July 12, 2006, 10:07:06 AM »
This is Little Snitch. It monitors the incoming/outgoing traffic from your Mac.
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Offline kimmer

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Photoshop 7 stalls when loading
« Reply #4 on: July 12, 2006, 12:00:25 PM »
Thanks again, MHC. We don't have "Little Snitch" running. Do we need it?  Thinking.gif

From Sneakers:
Thanks, MHC. I disconnected my internet, launched PS, changed the prefs and everything now works just dandy. I appreciate the help!
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Offline beacher

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Photoshop 7 stalls when loading
« Reply #5 on: July 12, 2006, 12:01:50 PM »
Kimmers, I had the same problem, and I THINK that I went to the Adobe website, to the Forums link.  I found that this is a very common problem with us Mac users, and they had an answer (although I don't remember what it was. . .OTD!) that took care of it!  If you can't find it, drop me an email and I'll see if I can find it for you.
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Offline MacHeadCase

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Photoshop 7 stalls when loading
« Reply #6 on: July 12, 2006, 08:45:00 PM »
QUOTE(kimmer @ Jul 12 2006, 01:00 PM) <{POST_SNAPBACK}>
Thanks again, MHC. We don't have "Little Snitch" running. Do we need it?  Thinking.gif

From Sneakers:
Thanks, MHC. I disconnected my internet, launched PS, changed the prefs and everything now works just dandy. I appreciate the help!


No prob, Sneakers. Lets try to get this solved once and for all!  sweatingbullets.gif

When you uninstalled Photoshop the first time, did you get all the bits concerning the app like pref files, etc.? This is a case where AppZapper would come in mighty handy...
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Offline kimmer

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Photoshop 7 stalls when loading
« Reply #7 on: July 13, 2006, 10:55:12 PM »
beacher, thanks - we have it solved.

MHC, my mistake. Sneakers didn't reinstall PS, he dumped things and let PS create new files. Since it's all working now, he's reluctant to do any more fiddling around.

I'm just glad it now works and he's staying away from MY *mac*.  tongue.gif

Thanks again for the help.
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Offline MacHeadCase

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« Reply #8 on: July 14, 2006, 07:56:22 AM »
Tell Sneakers next time he wants to unistall biggy apps like Photoshop, he'd be better to use AppZapper and then reinstall fresh from scratch.

Those big apps have so much hidden files to prevent piracy, it isn't just a simple drag an drop in the trash and then looking through the Find function to find the other bits. You need an app that can find all the pieces.  

smile.gif
« Last Edit: July 14, 2006, 07:56:37 AM by MacHeadCase »
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Offline kimmer

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Photoshop 7 stalls when loading
« Reply #9 on: July 14, 2006, 11:55:51 AM »
AppZapper sounds great, but it requires Tiger, and our adventure is limited to Panther. wink.gif
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Offline MacHeadCase

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Photoshop 7 stalls when loading
« Reply #10 on: July 14, 2006, 12:06:12 PM »
doh.gif

DOH!
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Offline Xairbusdriver

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Photoshop 7 stalls when loading
« Reply #11 on: July 14, 2006, 06:36:05 PM »
Have you tried deleting Adobe Cache files? ~/Library/Caches/ and hard drive/Library/Caches/ I don't even have any, but I'm using Elements, not the full enchalada!

You probably do have some files in ~/Library/Application Support/Adobe/ and the same path in the hard drive. After 'deleting' PS, make sure any of those files are deleted, also.

Reinstalling some programs does not over-write all pre-exisiting files, so you may end up still having corrupted files/prefs/settings/etc. even after a re-install. Of course, corrupted fonts can cause exactly the symptoms you are reporting, also.

BTW, can you read the splash screen and see what is being loaded up until the stall/crash/abort?
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Offline kimmer

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Photoshop 7 stalls when loading
« Reply #12 on: July 14, 2006, 07:19:44 PM »
Yes, he deleted all the cache files he could find.

Yes, he deleted everything in the adobe support files.

Everything else works, so don't think it's corrupted fonts.

Splash screen ... yes, you can see what is going on by viewing this:
http://spatulagraphics.com/media/adobe_splash.jpg

Nothing is actually loading. What was going on was PS heading out to update some files BEFORE it actually launched.

At this point it's working thanks to MHC's tip to turn off internet, change prefs and go from there. Apparently it's a prob for *mac* users.

As Inspector Clouseau might say,
The problem is solv-ved.

biggrin.gif biggrin.gif biggrin.gif
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Offline Jack W

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Photoshop 7 stalls when loading
« Reply #13 on: July 15, 2006, 09:11:37 AM »
kimmer,

I had an identical problem with Adobe Acrobat 5.0.5. It turned out that I had the option "Check for Updates" clicked on.When I was finaly able to get it to launch, I turned this option off. That fixed the problem.

I tried doing a search on Adobe and Acrobat to find the thread, but no luck. And this was less than two months ago.

Just a thought.

jack
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Offline kimmer

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Photoshop 7 stalls when loading
« Reply #14 on: July 15, 2006, 11:20:19 AM »
^That's what the issue was. Thanks to MHC, Sneakers turned that option off. smile.gif

Thanks!
« Last Edit: July 15, 2006, 11:20:35 AM by kimmer »
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