This is really an interesting thread, Parker. . . . even though I don't own a Treo. Thanks for the education, everyone.
I have a client who "is possessed" by her Treo . . . she swears at it, daily.
Much of this chatter, esp. on TheAppleBlog that Karl posted, is unintelligible to a non-Wf-Fi/Treo/Mac user, except to reconfirm that Tech Support at Palm (and Cingular) is generically appalling for others, too. Mujibor,apparently, is in carge of both "stores".
I love my Palm because I can use it reliably for "the basics" only and not for all its purported (advertised) bells and whistles. The sole exception has been the TomTom Bluetooth GPS which works almost faultlessly and is the best (most useful) "toy" I've bought since my first PowerBook 170!. More fun than you can (almost) imagine.