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Author Topic: Help and Apple Draws Blank  (Read 1710 times)

Offline zodraz

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Help and Apple Draws Blank
« on: October 11, 2006, 02:07:29 PM »
Totally weird!  

Starting this week, when I go to Apple's homepage (Safari's default) the Browser window is completely blank! Mousing over the page does not change the cursor to pointerhand. Other web pages display correctly.

However, if I use Camino, or FireFox I get the page.

The other crazy thing is that the Apple help now comes up blank. At first I got the homepage, and got lists if I did a search. Now it's always blank.

EXCEPT if I select a "library" from a 3rd party, like Windows Media player, Toast, etc. Those librarys work fine.

ALSO if I use a different account both Help and Safari work fine.

I've run AppleJack, Cocktail, DisckWarrior and TechTool Pro 4. No change.

Oh yes, this is a G5 tower dual 2.7 Ghz running latest Tiger.

 Thinking.gif  Thinking.gif  Thinking.gif
« Last Edit: October 11, 2006, 02:33:05 PM by zodraz »
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Offline Paddy

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Help and Apple Draws Blank
« Reply #1 on: October 11, 2006, 04:41:14 PM »
http://docs.info.apple.com/article.html?artnum=25667

Not an unknown problem. Let us know if this fixes Help.

As for the blank window for Apple's home page, I don't have any idea what is causing that. Have you emptied the Safari cache? Manually entered http://www.apple.com and then reset it as the home page? Dumped Safari plist file? (might want to try that, along with the cache-emptying, first off)
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Offline zodraz

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Help and Apple Draws Blank
« Reply #2 on: October 12, 2006, 11:04:31 AM »
Thanks Paddy,

It's pretty funny, I clicked on your link and got a blank page!

Had to switch to Camino to view it.

I found more help at   http://www.thexlab.com/faqs/helpviewer.html

I followed their advice and did the full treatment, and I got the help "home page" and search list — ONCE!

After that I'm back to blank.

 sad.gif  sad.gif  sad.gif
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Offline zodraz

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Help and Apple Draws Blank
« Reply #3 on: October 12, 2006, 12:15:43 PM »
blink.gif  blink.gif  blink.gif

Houston we have a problem ...

I think I have a sick users folder!

NOTE: if I login to another account everythings is just fine!

Just for the heck of it I checked the permissions of the working home folder and the "sick" home folder.

Well... the working home folder has the owner and group being the same as the account name.

The account I use has the owner as the account name BUT the group is Admin. AND when I tried to switch it to be the same as the account name I found that the name doesn't exist on the list! But the other account name is in it!

 ohmy.gif  ohmy.gif  ohmy.gif
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Offline krissel

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Help and Apple Draws Blank
« Reply #4 on: October 13, 2006, 05:23:23 AM »
Did you run Persmissions in all that time?

Reset Safari? (warning you will lose all cookies, etc.)
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