In the course of my travels on the web this morning I ended up on
this blog by Rocky Slaughter, a 20-year-old student in Redding, California, in which he gives his views on how to get good results in a customer service phone call. You do have scroll past his "Note to William Jefferson Clinton". In case he's updated it, the post I refer to was on May 24.
QUOTE
The easiest way to get what you want in the phone service world is to sit down in a comfortable chair with at least an hour to spare. Find a legal pad and pen. Mark the date and time of the call on the legal pad. Breathe deeply before you call, and understand that this experience will be frustrating, but worth it.
Despite having a name like a character from a 50s horror movie, I think he merits the description "an old head on young shoulders"
